My users can't find an item they're looking for, even though Adaptive Search is enabled. Why?

These are the possible reasons your users can't find an item they're looking for:

• If the field your user is searching on is available in the other add-in pages, but you haven't enabled these fields to be searchable for Adaptive Searches, then users can't search by these fields. Turn on Adaptive Search and keyword search on those fields.

• If Text search isn't enabled on a field, such as the Comments field, and your users are trying to perform a text search on that Comments field, they can't get their desired result. Turn on the check box called 'Analyzed Text Search' for that Text field.

• The field your users are searching on isn't supported by Adaptive Search, and thus isn't searchable. For example, the Favorites attribute on the Contacts object isn't supported for Adaptive Search.

• If your users have read-only access or they don't have access rights to the data being searched, they can't find the desired results.