My users say the smart list isn't showing any results. How can I fix this?

If your users have been actively updating or creating account, opportunity, or contact records in the sales application, then the smart list appears based on the user context.

Note: Smart lists are based on sales application interactions only. Microsoft 365 add-in interactions don't contribute to the smart list.

However, just to ensure that the latest feed is captured, run the Generate Relevancy Feed scheduled process in the sales application.

Caution: This scheduled process is part of Adaptive Search. If you run it, the process may affect all sales application fields and not just the Microsoft 365 add-in fields.To run this scheduled process: