Product Attributes You Must Set
When implementing products, set the attributes described here according to your business needs:
Attribute |
What It Does |
---|---|
Eligible to Sell |
The attribute marks a product as available in the consuming sales applications. You enable or disable this attribute in the edit product pages. It can also be updated using web services or Import Management. This attribute interacts with the SCM Cloud item attributes Customer Orders Enabled and Orderable on the Web. Keep in mind the following points about the attribute:
Note: After you create a product using the simplified products
UI, you can't delete it. To "hide" products in consuming applications,
deselect the Eligible to Sell indicator in the product details screen.
You can delete products in the Product Model, and then after you run
the scheduled process, Import Sales Products from PIM Data Hub, the
products are removed from sales. To understand how to delete products
in the Product Model, see the Using Product Master Data Management
guide.
|
Eligible for Service |
The attribute makes a product available in the service application. You enable or disable this attribute in the edit product pages. It can also be updated using web services or Import Management. This attribute interacts with the SCM Cloud item attribute Service Request. Keep in mind the following points about the attribute:
|
Enable for Customer Self-Service |
The attribute makes a product available in consuming self-service customer applications, such as Oracle Digital Customer Service. You enable or disable this attribute in the edit product pages. You can also update it when adding a product to the catalog. Furthermore, it can also be updated using web services or Import Management. This attribute interacts with the SCM Cloud item attribute Enabled for Customer Self-Service. |
Service and Self-Service Attributes Examples:
Here are some examples of using the service and self-service attributes:
Example 1
A company that sells electronics has externally-exposed products, such as televisions, appliances, video games, and so on, that are eligible to be serviced. Internally, the company tracks products that go into making these external products, such as cables or peripherals. In this scenario, the company marks all externally-exposed products that can be serviced with Enable Customer Self-Service indicator as yes, while all of the internal products (for example, cables and peripherals) that aren't self-service-enabled, with the indicator as no.
Example 2
Using a self-service application, a customer requests service on all current models. In this case, these models would be eligible-for-service enabled and customer self-service enabled. However, if the customer wants service on, for example, an older model, then he calls a service agent and the service agent can request service on the old model. In this case, the old model would be eligible-for-service enabled, but customer self-service would be disabled.