What happens when I delete a contact?

When you delete a contact, the record is removed and can't be restored.

In general, when you delete a contact:

  • The person record of the contact is removed , including all profile data, customer usages, and group memberships.

  • Relationships with associated customers or sales accounts are deleted.

  • Contact points or other child objects specific to the customer-contact relationship aren't shown.

  • A deleted contact isn't shown or available in any other contact or customer lists. A deleted contact isn't visible to all contact types (standalone, single, or multiple) including a customer-contact, a consumer or prospect, or in cases where the contact is both a customer contact and a consumer or prospect.

  • Even if you have the functional privilege to delete a contact, you can't delete contacts unless you have full or edit access to at least one of the accounts associated with the contact.