Engagement Channel Application Administrator (Job Role)

Individual responsible for administration of all aspects the supervisor dashboard, including setup and administration of the engagement channel.

Privileges

This table lists privileges granted to duties of the Engagement Channel Application Administrator job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Engagement Channel Application Administrator	Individual responsible for administration of all aspects the supervisor dashboard, including setup and administration of the engagement channel.	Manage Application Standard Lookup	Manage sub-type entities stored in the Application Standard Lookup Values entity. Lookup Types are lists of values such as "Days of the Week" or "Yes/No" which can be used to validate columns values.
Engagement Channel Application Administrator	Individual responsible for administration of all aspects the supervisor dashboard, including setup and administration of the engagement channel.	Manage Omnichannel Capacities	Allows defining the maximum number of active objects or interactions assigned to a user.
Engagement Channel Application Administrator	Individual responsible for administration of all aspects the supervisor dashboard, including setup and administration of the engagement channel.	Setup Service	Allows Service application setup
Engagement Channel Application Administrator	Individual responsible for administration of all aspects the supervisor dashboard, including setup and administration of the engagement channel.	View Engagement Channel Dashboard	Allows the user to view engagement channel dashboard.