Internal Help Desk Manager (Job Role)

Individual responsible for managing a group of Internal Help Desk Agents or who has responsibility for reviewing and analyzing Internal Help Desk metrics.

Role Hierarchy

The Internal Help Desk Manager job role directly and indirectly inherits these roles.

• Internal Help Desk Manager

  • Access Groups Enablement

  • Conversation Message Management

  • Internal Service Request Analysis

  • Interview Definition Authoring

  • Interview Definition Managing

  • Interview Definition Publishing

  • Interview Definition Viewing

  • Knowledge Authoring

    • Interview Definition Authoring

    • Interview Definition Publishing

    • Interview Definition Viewing

Duties

This table lists the duties assigned directly and indirectly to the Internal Help Desk Manager job role.

Duty Role	Description
Access Groups Enablement	Enables the Access Groups functionality.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
Interview Definition Authoring	Manage access for authoring Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion

Privileges

This table lists privileges granted to duties of the Internal Help Desk Manager job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Manage Outbound Message	Allows a user to create, update, delete and view outbound messages.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Participate in Collaboration Conversation	Allows a user to participate in a collaboration conversation.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Participate in Customer Conversation	Allows a user to participate in a customer conversation.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Use REST Service to View All Workers	Allows the user to view all workers using REST API.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	View Conversation Message	Allows a user to view a conversation message.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Access Partner Media Toolbar	Allows access to the partner media toolbar
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Assign Internal Service Request	Allows manual assignment of ISR service request to a resource.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Assign Internal Service Request to Queue	Allows manual assignment of ISR service request to a service queue.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Configure Help Desk Dashboard	Allows the user to create, update and delete custom help desk infolets. The out of the box application defined infolets cannot be edited or deleted.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Create Action Plan	Allows creation of an Action Plan.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Create Activity	Allows creating activities.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Create Article	Not Available
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Create Internal Service Request	Allows creation of an ISR service request.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Create Maintenance Work Request	Allows the user to create a maintenance work request.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Create Object Link	Allows the user to create an object link.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Create Tag	Allows the user to create tags.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Delete Activity	Allows deleting activities.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Delete Internal Service Request Attachment	Allows deleting an attachment from an ISR SR or ISR SR message.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Delete Object Link	Allows the user to delete an object link.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Edit Action Plan	Allows edit of an Action Plan.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Edit Internal Service Request	Allows editing of an ISR service request.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Export Workspace Data	Allows users to export data in Workspace
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Get Enterprise Assets by Service	Allows the query of enterprise asset details using a service.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage Inbound Message	Allows create, update, delete and view of inbound messages
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage Internal Help Desk Service Queues	Allows the user to manage internal help desk queues and queue memberships.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage Internal SR Team Members	Allows adding/removing a team member from an ISR service request.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage Omnichannel Presence and Availability	Allows management of the omnichannel availability for new work, presence menu and indicator.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage Outbound Message	Allows a user to create, update, delete and view outbound messages.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage Service Queues	Allows management of service queues and queue memberships.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage Signature	Allows the user to create or update a personal signature.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Manage SmartText	Allows creation, update and delete of a SmartText.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Personalize Analytics Dashboard Display	Allows create, update and delete of custom CX service infolets. Also, allows show/hide and rearrange the display order of the infolets.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Personalize Help Desk Dashboard	Allows the user to show/hide and rearrange the display order of the help desk infolets.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Receive Browser Notifications	Allows users to receive browser notifications from the notification framework. If notifications have links to objects, you will need appropriate privilege to view the object.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Update Activity	Allows editing activities.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Update Internal Service Request Business Unit	Allows updating the business unit on an ISR service request.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	Use SmartText	Allows using SmartText.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Action Plan	Allows viewing of an Action Plan.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Activity	Allows viewing activities.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Adaptive Search Workspace	Allows users to view and access workspace powered by adaptive search
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Agent Internal Help Desk	Allows viewing of ISR Agent Help Desk.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Audit History	Allows to view the audit history of all the business object attributes enabled for auditing.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Chat Transcript	Allows the user to view chat transcripts.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Internal Service Request	Allows viewing of ISR service request(s).
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Internal Service Request Manager Dashboard	Allows viewing of the ISR service manager dashboard. The dashboard contains analytical reports on service objects.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Named Routes	Allows viewing and grouping all functional navigation flows across channels into a single name
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Navigator Menu	Allows viewing navigator metadata information
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Object Link	Allows the user to view an object link.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Sales Organization	Allows viewing of the sales organization.
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Sensing Agent	Allows access to the sensingAgent REST service for the Oracle Assistant component embedded in Oracle Inside Sales application
Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.	View Smart Actions	Allows read and view access to Smart Actions Framework data.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-in Interview Definitions	Allow access to check-in Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-out Interview Definitions	Allow access to check-out Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Copy Interview Definitions	Allow access to copy Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Create Interview Definitions	Allow access to create Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Update Interview Definitions	Allow access to update Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Change Interview Definition Owner	Allow access to change the owner of Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Delete Interview Definitions	Allow access to delete Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Force Checkout Interview Definitions	Allow access to force checkout Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Publish Interview Definitions	Allow access to publish Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Unpublish Interview Definitions	Allow access to unpublish Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.	View Interview Definitions	Allow access to view the Interviews menu item and Interviews page.
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Knowledge Authoring	Manage Knowledge Articles
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Navigate to VB Page from Notification	Allows navigation to a VB page from a notification
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Use REST Service to View Products	Allows viewing product data using REST API

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Internal Help Desk Manager job role.

Business Object	Policy Description	Policy Store Implementation
Activity	An Internal Help Desk Manager can delete activity a member of an access group associated to the activity with delete access	Role: Access Groups Enablement Privilege: Delete Activity (Data) Resource: Activity
Activity	An Internal Help Desk Manager can update activity a member of an access group associated to the activity with update access	Role: Access Groups Enablement Privilege: Update Activity (Data) Resource: Activity
Activity	An Internal Help Desk Manager can view activity a member of an access group associated to the activity	Role: Access Groups Enablement Privilege: View Activity (Data) Resource: Activity
Application Attachment Category	An Internal Help Desk Manager can delete application attachment for all service categories that are visible to internal users	Role: Internal Service Request Analysis Privilege: Delete Application Attachment Resource: Application Attachment Category
Application Attachment Category	An Internal Help Desk Manager can read application attachment for all service categories that are visible to internal users	Role: Internal Service Request Analysis Privilege: Read Application Attachment Resource: Application Attachment Category
Application Attachment Category	An Internal Help Desk Manager can update application attachment for all service categories that are visible to internal users	Role: Internal Service Request Analysis Privilege: Update Application Attachment Resource: Application Attachment Category
CRM Asset	An Internal Help Desk Manager can delete asset a member of an access group associated to the asset with delete access	Role: Access Groups Enablement Privilege: Delete Asset (Data) Resource: CRM Asset
CRM Asset	An Internal Help Desk Manager can update asset a member of an access group associated to the asset with update access	Role: Access Groups Enablement Privilege: Update Asset (Data) Resource: CRM Asset
CRM Asset	An Internal Help Desk Manager can view asset a member of an access group associated to the asset	Role: Access Groups Enablement Privilege: View Asset (Data) Resource: CRM Asset
Cases	An Internal Help Desk Manager can delete case header a member of an access group associated to the case with delete access	Role: Access Groups Enablement Privilege: Delete Case Header (Data) Resource: Cases
Cases	An Internal Help Desk Manager can update case header a member of an access group associated to the case with update access	Role: Access Groups Enablement Privilege: Update Case Header (Data) Resource: Cases
Cases	An Internal Help Desk Manager can view case header a member of an access group associated to the case	Role: Access Groups Enablement Privilege: View Case Header (Data) Resource: Cases
Conversation	A Internal Help Desk Manager can manage conversation for all internal help desk conversations	Role: Internal Help Desk Manager Privilege: Manage Conversation (Data) Resource: Conversation
Conversation	An Internal Help Desk Manager can delete conversation a member of an access group associated to the conversation with delete access	Role: Access Groups Enablement Privilege: Delete Conversation (Data) Resource: Conversation
Conversation	An Internal Help Desk Manager can update conversation a member of an access group associated to the conversation with update access	Role: Access Groups Enablement Privilege: Update Conversation (Data) Resource: Conversation
Conversation	An Internal Help Desk Manager can view conversation a member of an access group associated to the conversation	Role: Access Groups Enablement Privilege: View Conversation (Data) Resource: Conversation
Conversation Message	A Internal Help Desk Manager can manage conversation message for all internal help desk collaboration messages	Role: Internal Help Desk Manager Privilege: Manage Conversation Message (Data) Resource: Conversation Message
Conversation Message	An Internal Help Desk Manager can delete conversation message a member of an access group associated to the conversation message with delete access	Role: Access Groups Enablement Privilege: Delete Conversation Message (Data) Resource: Conversation Message
Conversation Message	An Internal Help Desk Manager can update conversation message a member of an access group associated to the conversation message with update access	Role: Access Groups Enablement Privilege: Update Conversation Message (Data) Resource: Conversation Message
Conversation Message	An Internal Help Desk Manager can view conversation message a member of an access group associated to the conversation message	Role: Access Groups Enablement Privilege: View Conversation Message (Data) Resource: Conversation Message
Deal Registration Product	An Internal Help Desk Manager can manage deal registration product a member of an access group associated to the deal registration with update access	Role: Access Groups Enablement Privilege: Manage Deal Registration Product (Data) Resource: Deal Registration Product
Deal Registration Product	An Internal Help Desk Manager can view deal registration product a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration Product (Data) Resource: Deal Registration Product
Deal Registration Summary	An Internal Help Desk Manager can update deal registration approval details a member of an access group associated to the deal registration with update or full access and deal is in pending approval status	Role: Access Groups Enablement Privilege: Update Deal Registration Approval Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	An Internal Help Desk Manager can update deal registration deal details a member of an access group associated to the deal registration with full access	Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	An Internal Help Desk Manager can update deal registration deal details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status	Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	An Internal Help Desk Manager can update deal registration opportunity details a member of an access group associated to the deal registration with full access	Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	An Internal Help Desk Manager can update deal registration opportunity details a member of an access group associated to the deal registration with update access and deal is in pending approval or approved status	Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	An Internal Help Desk Manager can update deal registration partner details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status and the deal is created by an internal user	Role: Access Groups Enablement Privilege: Update Deal Registration Partner Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	An Internal Help Desk Manager can view deal registration a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration (Data) Resource: Deal Registration Summary
Deal Registration Team	An Internal Help Desk Manager can manage deal registration team a member of an access group associated to the deal registration with update access	Role: Access Groups Enablement Privilege: Manage Deal Registration Team (Data) Resource: Deal Registration Team
Deal Registration Team	An Internal Help Desk Manager can view deal registration team a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration Team (Data) Resource: Deal Registration Team
Express Report Definitions	An Internal Help Desk Manager can delete express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with delete access	Role: Access Groups Enablement Privilege: Delete Express Report (Data) Resource: Express Report Definitions
Express Report Definitions	An Internal Help Desk Manager can update express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with update access	Role: Access Groups Enablement Privilege: Update Express Report (Data) Resource: Express Report Definitions
Express Report Definitions	An Internal Help Desk Manager can view express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting	Role: Access Groups Enablement Privilege: View Express Report (Data) Resource: Express Report Definitions
Field Service Work Order	An Internal Help Desk Manager can delete field service work order a member of an access group associated to the field service work order with delete access	Role: Access Groups Enablement Privilege: Delete Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	An Internal Help Desk Manager can update field service work order a member of an access group associated to the field service work order with update access	Role: Access Groups Enablement Privilege: Update Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	An Internal Help Desk Manager can view field service work order a member of an access group associated to the field service work order	Role: Access Groups Enablement Privilege: View Field Service Work Order (Data) Resource: Field Service Work Order
File Import Activity	An Internal Help Desk Manager can view standard file import activity object type for all standard file import activities that are accessible for internal help desk analysis	Role: Internal Service Request Analysis Privilege: View Standard File Import Activity Object Type Resource: File Import Activity
File Import Activity	An Internal Help Desk Manager can view standard file import mapping object type for all standard file import activities that are accessible for internal help desk analysis	Role: Internal Service Request Analysis Privilege: View Standard File Import Mapping Object Type Resource: File Import Activity
File Import Mapping	An Internal Help Desk Manager can view standard file import mapping object type for all standard file import maps that are accessible for internal help desk analysis	Role: Internal Service Request Analysis Privilege: View Standard File Import Mapping Object Type Resource: File Import Mapping
Inbound Message Detail	An Internal Help Desk Manager can manage inbound message for all inbound messages sent to a internal help desk channel	Role: Internal Service Request Analysis Privilege: Manage Inbound Message (Data) Resource: Inbound Message Detail
Installed Base Asset	A Internal Help Desk Manager can manage installed base asset for all enterprise assets	Role: Internal Help Desk Manager Privilege: Manage Installed Base Asset (Data) Resource: Installed Base Asset
MDF Budget	An Internal Help Desk Manager can delete marketing budget a member of an access group associated to the mdf budget with delete access and budget status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Budget (Data) Resource: MDF Budget
MDF Budget	An Internal Help Desk Manager can update marketing budget a member of an access group associated to the mdf budget with update access	Role: Access Groups Enablement Privilege: Update Marketing Budget (Data) Resource: MDF Budget
MDF Budget	An Internal Help Desk Manager can view marketing budget a member of an access group associated to the mdf budget	Role: Access Groups Enablement Privilege: View Marketing Budget (Data) Resource: MDF Budget
MDF Budget Team	An Internal Help Desk Manager can delete marketing budget team a member of an access group associated to the mdf budget with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Budget Team	An Internal Help Desk Manager can update marketing budget team a member of an access group associated to the mdf budget with update access	Role: Access Groups Enablement Privilege: Update Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Budget Team	An Internal Help Desk Manager can view marketing budget team a member of an access group associated to the mdf budget	Role: Access Groups Enablement Privilege: View Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Claim	An Internal Help Desk Manager can delete marketing claim a member of an access group associated to the mdf claim with delete or full access and the claim status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Claim (Data) Resource: MDF Claim
MDF Claim	An Internal Help Desk Manager can update marketing claim approval details a member of an access group associated to the mdf claim with update or full access and the claim status is pending approval	Role: Access Groups Enablement Privilege: Update Marketing Claim Approval Details (Data) Resource: MDF Claim
MDF Claim	An Internal Help Desk Manager can update marketing claim details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Claim Details (Data) Resource: MDF Claim
MDF Claim	An Internal Help Desk Manager can update marketing claim partner details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Claim Partner Details (Data) Resource: MDF Claim
MDF Claim	An Internal Help Desk Manager can view marketing claim a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim (Data) Resource: MDF Claim
MDF Claim Settlement	An Internal Help Desk Manager can delete marketing claim settlement a member of an access group associated to the mdf claim with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	An Internal Help Desk Manager can update marketing claim settlement a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	An Internal Help Desk Manager can update marketing claim settlement details a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement Details (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	An Internal Help Desk Manager can view marketing claim settlement a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Team	An Internal Help Desk Manager can delete marketing claim team a member of an access group associated to the mdf claim with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Claim Team	An Internal Help Desk Manager can update marketing claim team a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Claim Team	An Internal Help Desk Manager can view marketing claim team a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Request	An Internal Help Desk Manager can delete marketing fund request a member of an access group associated to the mdf request with delete access and the request status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Fund Request (Data) Resource: MDF Request
MDF Request	An Internal Help Desk Manager can update marketing fund request approval details a member of an access group associated to the mdf request with update or full access and the request status is pending approval	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Approval Details (Data) Resource: MDF Request
MDF Request	An Internal Help Desk Manager can update marketing fund request details a member of an access group associated to the mdf request with update or full access and the request status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Details (Data) Resource: MDF Request
MDF Request	An Internal Help Desk Manager can update marketing fund request partner details a member of an access group associated to the mdf request with update or full access and request is in draft, returned, failed or withdrawn status and the request is created by an internal user	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Partner Details (Data) Resource: MDF Request
MDF Request	An Internal Help Desk Manager can view marketing fund request a member of an access group associated to the mdf request	Role: Access Groups Enablement Privilege: View Marketing Fund Request (Data) Resource: MDF Request
MDF Request Team	An Internal Help Desk Manager can delete marketing fund request team a member of an access group associated to the mdf request with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Fund Request Team (Data) Resource: MDF Request Team
MDF Request Team	An Internal Help Desk Manager can update marketing fund request team a member of an access group associated to the mdf request with update access	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Team (Data) Resource: MDF Request Team
MDF Request Team	An Internal Help Desk Manager can view marketing fund request team a member of an access group associated to the mdf request	Role: Access Groups Enablement Privilege: View Marketing Fund Request Team (Data) Resource: MDF Request Team
Marketing Integration Campaign	An Internal Help Desk Manager can delete marketing integration campaign a member of an access group associated to the marketing integration campaign with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Marketing Integration Campaign	An Internal Help Desk Manager can update marketing integration campaign a member of an access group associated to the marketing integration campaign with update access	Role: Access Groups Enablement Privilege: Update Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Marketing Integration Campaign	An Internal Help Desk Manager can view marketing integration campaign a member of an access group associated to the marketing integration campaign	Role: Access Groups Enablement Privilege: View Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Note	An Internal Help Desk Manager can delete note a member of an access group associated to the note with delete access	Role: Access Groups Enablement Privilege: Delete Note (Data) Resource: Note
Note	An Internal Help Desk Manager can update note a member of an access group associated to the note with update access	Role: Access Groups Enablement Privilege: Update Note (Data) Resource: Note
Note	An Internal Help Desk Manager can view note a member of an access group associated to the note	Role: Access Groups Enablement Privilege: View Note (Data) Resource: Note
Opportunity	An Internal Help Desk Manager can manage opportunity general profile a member of an access group associated to the opportunity with update access	Role: Access Groups Enablement Privilege: Manage Opportunity General Profile (Data) Resource: Opportunity
Opportunity	An Internal Help Desk Manager can manage opportunity restricted profile a member of an access group associated to the opportunity with delete access	Role: Access Groups Enablement Privilege: Manage Opportunity Restricted Profile (Data) Resource: Opportunity
Opportunity	An Internal Help Desk Manager can manage opportunity revenue a member of an access group associated to the opportunity with full access	Role: Access Groups Enablement Privilege: Manage Opportunity Revenue (Data) Resource: Opportunity
Opportunity	An Internal Help Desk Manager can manage opportunity team a member of an access group associated to the opportunity with full access	Role: Access Groups Enablement Privilege: Manage Opportunity Team (Data) Resource: Opportunity
Opportunity	An Internal Help Desk Manager can view opportunity a member of an access group associated to the opportunity	Role: Access Groups Enablement Privilege: View Opportunity (Data) Resource: Opportunity
Partner Profile	An Internal Help Desk Manager can manage partner account a member of an access group associated to the partner with update access	Role: Access Groups Enablement Privilege: Manage Partner Account (Data) Resource: Partner Profile
Partner Profile	An Internal Help Desk Manager can update partner account a member of an access group associated to the partner with update access	Role: Access Groups Enablement Privilege: Update Partner Account (Data) Resource: Partner Profile
Partner Program Enrollment	An Internal Help Desk Manager can manage partner program enrollment a member of an access group associated to the partner program enrollment with delete access	Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Partner Program Enrollment	An Internal Help Desk Manager can manage partner program enrollment a member of an access group associated to the partner program enrollment with update access	Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Partner Program Enrollment	An Internal Help Desk Manager can view partner program enrollment a member of an access group associated to the partner program enrollment	Role: Access Groups Enablement Privilege: View Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Price Book	An Internal Help Desk Manager can delete price book a member of an access group associated to the price book with delete access	Role: Access Groups Enablement Privilege: Delete Price Book (Data) Resource: Price Book
Price Book	An Internal Help Desk Manager can update price book a member of an access group associated to the price book with update access	Role: Access Groups Enablement Privilege: Update Price Book (Data) Resource: Price Book
Price Book	An Internal Help Desk Manager can view price book a member of an access group associated to the price book	Role: Access Groups Enablement Privilege: View Price Book (Data) Resource: Price Book
Product Group	An Internal Help Desk Manager can delete product group a member of an access group associated to the product group with delete access	Role: Access Groups Enablement Privilege: Delete Product Group (Data) Resource: Product Group
Product Group	An Internal Help Desk Manager can update product group a member of an access group associated to the product group with update access	Role: Access Groups Enablement Privilege: Update Product Group (Data) Resource: Product Group
Product Group	An Internal Help Desk Manager can view product group a member of an access group associated to the product group	Role: Access Groups Enablement Privilege: View Product Group (Data) Resource: Product Group
Products	An Internal Help Desk Manager can delete product a member of an access group associated to the product with delete access	Role: Access Groups Enablement Privilege: Delete Product (Data) Resource: Products
Products	An Internal Help Desk Manager can update product a member of an access group associated to the product with update access	Role: Access Groups Enablement Privilege: Update Product (Data) Resource: Products
Products	An Internal Help Desk Manager can view product a member of an access group associated to the product	Role: Access Groups Enablement Privilege: View Product (Data) Resource: Products
Sales Business Plan	An Internal Help Desk Manager can delete sales business plan a member of an access group associated to the business plan with delete access	Role: Access Groups Enablement Privilege: Delete Sales Business Plan (Data) Resource: Sales Business Plan
Sales Business Plan	An Internal Help Desk Manager can update sales business plan general a member of an access group associated to the business plan with update access	Role: Access Groups Enablement Privilege: Update Sales Business Plan General (Data) Resource: Sales Business Plan
Sales Business Plan	An Internal Help Desk Manager can update sales business plan status a member of an access group associated to the business plan with full access	Role: Access Groups Enablement Privilege: Update Sales Business Plan Status (Data) Resource: Sales Business Plan
Sales Business Plan	An Internal Help Desk Manager can view sales business plan a member of an access group associated to the business plan	Role: Access Groups Enablement Privilege: View Sales Business Plan (Data) Resource: Sales Business Plan
Sales Business Plan Team	An Internal Help Desk Manager can manage sales business plan team a member of an access group associated to the business plan with full access	Role: Access Groups Enablement Privilege: Manage Sales Business Plan Team (Data) Resource: Sales Business Plan Team
Sales Competitor	An Internal Help Desk Manager can manage sales competitor a member of an access group associated to the sales competitor with update access	Role: Access Groups Enablement Privilege: Manage Sales Competitor (Data) Resource: Sales Competitor
Sales Competitor	An Internal Help Desk Manager can view sales competitor a member of an access group associated to the sales competitor	Role: Access Groups Enablement Privilege: View Sales Competitor (Data) Resource: Sales Competitor
Sales Contests	An Internal Help Desk Manager can delete sales contest a member of an access group associated to the contest with delete access	Role: Access Groups Enablement Privilege: Delete Sales Contest (Data) Resource: Sales Contests
Sales Contests	An Internal Help Desk Manager can update sales contest a member of an access group associated to the contest with update access	Role: Access Groups Enablement Privilege: Update Sales Contest (Data) Resource: Sales Contests
Sales Contests	An Internal Help Desk Manager can view sales contest a member of an access group associated to the contest	Role: Access Groups Enablement Privilege: View Sales Contest (Data) Resource: Sales Contests
Sales Forecast	An Internal Help Desk Manager can delete sales forecast participants a member of an access group associated to the sales forecast with delete access	Role: Access Groups Enablement Privilege: Delete Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast	An Internal Help Desk Manager can update sales forecast participants a member of an access group associated to the sales forecast with update access	Role: Access Groups Enablement Privilege: Update Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast	An Internal Help Desk Manager can view sales forecast participants a member of an access group associated to the sales forecast with read access	Role: Access Groups Enablement Privilege: View Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast Item	An Internal Help Desk Manager can manage sales forecast item a member of an access group associated to the territory forecast with full access	Role: Access Groups Enablement Privilege: Manage Sales Forecast Item (Data) Resource: Sales Forecast Item
Sales Forecast Participant	An Internal Help Desk Manager can manage sales forecast participant a member of an access group associated to the territory forecast with full access	Role: Access Groups Enablement Privilege: Manage Sales Forecast Participant (Data) Resource: Sales Forecast Participant
Sales Goal Participants	An Internal Help Desk Manager can delete sales goal participants a member of an access group associated to the goal participant with delete access	Role: Access Groups Enablement Privilege: Delete Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goal Participants	An Internal Help Desk Manager can update sales goal participants a member of an access group associated to the goal participant with update access	Role: Access Groups Enablement Privilege: Update Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goal Participants	An Internal Help Desk Manager can view sales goal participants a member of an access group associated to the goal participant	Role: Access Groups Enablement Privilege: View Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goals	An Internal Help Desk Manager can delete sales goal a member of an access group associated to the goal with delete access	Role: Access Groups Enablement Privilege: Delete Sales Goal (Data) Resource: Sales Goals
Sales Goals	An Internal Help Desk Manager can update sales goal a member of an access group associated to the goal with update access	Role: Access Groups Enablement Privilege: Update Sales Goal (Data) Resource: Sales Goals
Sales Goals	An Internal Help Desk Manager can view sales goal a member of an access group associated to the goal	Role: Access Groups Enablement Privilege: View Sales Goal (Data) Resource: Sales Goals
Sales KPI	An Internal Help Desk Manager can delete sales kpi a member of an access group associated to the kpi with delete access	Role: Access Groups Enablement Privilege: Delete Sales KPI (Data) Resource: Sales KPI
Sales KPI	An Internal Help Desk Manager can update sales kpi a member of an access group associated to the kpi with update access	Role: Access Groups Enablement Privilege: Update Sales KPI (Data) Resource: Sales KPI
Sales KPI	An Internal Help Desk Manager can view sales kpi a member of an access group associated to the kpi	Role: Access Groups Enablement Privilege: View Sales KPI (Data) Resource: Sales KPI
Sales Lead	An Internal Help Desk Manager can convert sales lead a member of an access group associated to the sales lead with full access	Role: Access Groups Enablement Privilege: Convert Sales Lead (Data) Resource: Sales Lead
Sales Lead	An Internal Help Desk Manager can delete sales lead a member of an access group associated to the sales lead with delete access	Role: Access Groups Enablement Privilege: Delete Sales Lead (Data) Resource: Sales Lead
Sales Lead	An Internal Help Desk Manager can update sales lead a member of an access group associated to the sales lead with update access	Role: Access Groups Enablement Privilege: Update Sales Lead (Data) Resource: Sales Lead
Sales Lead	An Internal Help Desk Manager can view sales lead a member of an access group associated to the sales lead	Role: Access Groups Enablement Privilege: View Sales Lead (Data) Resource: Sales Lead
Sales Objective	An Internal Help Desk Manager can delete sales objective a member of an access group associated to the sales business plan with delete access	Role: Access Groups Enablement Privilege: Delete Sales Objective (Data) Resource: Sales Objective
Sales Objective	An Internal Help Desk Manager can update sales objective attainment a member of an access group associated to the sales business plan with full access	Role: Access Groups Enablement Privilege: Update Sales Objective Attainment (Data) Resource: Sales Objective
Sales Objective	An Internal Help Desk Manager can update sales objective general a member of an access group associated to the sales business plan with update access	Role: Access Groups Enablement Privilege: Update Sales Objective General (Data) Resource: Sales Objective
Sales Objective	An Internal Help Desk Manager can view sales objective a member of an access group associated to the sales business plan	Role: Access Groups Enablement Privilege: View Sales Objective (Data) Resource: Sales Objective
Sales Objects	An Internal Help Desk Manager can view standard file import export object type for all standard file import export objects that are accessible for internal help desk analysis	Role: Internal Service Request Analysis Privilege: View Standard File Import Export Object Type Resource: Sales Objects
Sales Objects	An Internal Help Desk Manager can view standard file import mapping object type for all standard file import export objects that are accessible for internal help desk analysis	Role: Internal Service Request Analysis Privilege: View Standard File Import Mapping Object Type Resource: Sales Objects
Sales Order	An Internal Help Desk Manager can view sales order a member of an access group associated to the sales order	Role: Access Groups Enablement Privilege: View Sales Order (Data) Resource: Sales Order
Sales Quota Plan	An Internal Help Desk Manager can view sales quota plan a member of an access group associated to the sales quota plan with read access	Role: Access Groups Enablement Privilege: View Sales Quota Plan (Data) Resource: Sales Quota Plan
Sales Resource Quota	An Internal Help Desk Manager can manage sales resource quota a member of an access group associated to the sales resource quota with delete access	Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Resource Quota	An Internal Help Desk Manager can manage sales resource quota a member of an access group associated to the sales resource quota with update access	Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Resource Quota	An Internal Help Desk Manager can view sales resource quota a member of an access group associated to the sales resource quota with read access	Role: Access Groups Enablement Privilege: View Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Territory	An Internal Help Desk Manager can manage sales territory a member of an access group associated to the sales territory with delete access	Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory
Sales Territory	An Internal Help Desk Manager can manage sales territory a member of an access group associated to the sales territory with update access	Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory
Sales Territory	An Internal Help Desk Manager can view sales territory a member of an access group associated to the sales territory with read access	Role: Access Groups Enablement Privilege: View Sales Territory (Data) Resource: Sales Territory
Sales Territory Proposal	An Internal Help Desk Manager can manage sales territory proposal a member of an access group associated to the sales territory proposal with delete access	Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Sales Territory Proposal	An Internal Help Desk Manager can manage sales territory proposal a member of an access group associated to the sales territory proposal with update access	Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Sales Territory Proposal	An Internal Help Desk Manager can view sales territory proposal a member of an access group associated to the sales territory proposal with read access	Role: Access Groups Enablement Privilege: View Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Service Assignment Queue	An Internal Help Desk Manager can manage service queue for all internal help desk service queues	Role: Internal Service Request Analysis Privilege: Manage Service Queue (Data) Resource: Service Assignment Queue
Service Category	An Internal Help Desk Manager can delete service category a member of an access group associated to the service category with delete access	Role: Access Groups Enablement Privilege: Delete Service Category (Data) Resource: Service Category
Service Category	An Internal Help Desk Manager can manage service category for all internal help desk service categories	Role: Internal Service Request Analysis Privilege: Manage Service Category (Data) Resource: Service Category
Service Category	An Internal Help Desk Manager can update service category a member of an access group associated to the service category with update access	Role: Access Groups Enablement Privilege: Update Service Category (Data) Resource: Service Category
Service Category	An Internal Help Desk Manager can view service category a member of an access group associated to the service category	Role: Access Groups Enablement Privilege: View Service Category (Data) Resource: Service Category
Service Interaction Header	An Internal Help Desk Manager can manage service interaction for all crm interactions	Role: Conversation Message Management Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header
Service Interaction Header	An Internal Help Desk Manager can manage service interaction for all internal help desk interactions	Role: Internal Service Request Analysis Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header
Service Profile	An Internal Help Desk Manager can delete service profile a member of an access group associated to the service profile with delete access	Role: Access Groups Enablement Privilege: Delete Service Profile (Data) Resource: Service Profile
Service Profile	An Internal Help Desk Manager can update service profile a member of an access group associated to the service profile with update access	Role: Access Groups Enablement Privilege: Update Service Profile (Data) Resource: Service Profile
Service Profile	An Internal Help Desk Manager can view service profile a member of an access group associated to the service profile	Role: Access Groups Enablement Privilege: View Service Profile (Data) Resource: Service Profile
Service Request Header	An Internal Help Desk Manager can delete service request header a member of an access group associated to the service request with delete access	Role: Access Groups Enablement Privilege: Delete Service Request Header (Data) Resource: Service Request Header
Service Request Header	An Internal Help Desk Manager can update service request header a member of an access group associated to the service request with update access	Role: Access Groups Enablement Privilege: Update Service Request Header (Data) Resource: Service Request Header
Service Request Header	An Internal Help Desk Manager can view service request header a member of an access group associated to the service request	Role: Access Groups Enablement Privilege: View Service Request Header (Data) Resource: Service Request Header
Service Request Message	An Internal Help Desk Manager can delete service request message a member of an access group associated to the sr message with delete access	Role: Access Groups Enablement Privilege: Delete Service Request Message (Data) Resource: Service Request Message
Service Request Message	An Internal Help Desk Manager can manage service request message for all service request messages	Role: Internal Service Request Analysis Privilege: Manage Service Request Message (Data) Resource: Service Request Message
Service Request Message	An Internal Help Desk Manager can update service request message a member of an access group associated to the sr message with update access	Role: Access Groups Enablement Privilege: Update Service Request Message (Data) Resource: Service Request Message
Service Request Message	An Internal Help Desk Manager can view service request message a member of an access group associated to the sr message	Role: Access Groups Enablement Privilege: View Service Request Message (Data) Resource: Service Request Message
Service Request Resource	An Internal Help Desk Manager can manage service request resource for all service request resources	Role: Internal Service Request Analysis Privilege: Manage Service Request Resource (Data) Resource: Service Request Resource
Smart Text	An Internal Help Desk Manager can manage smart text all internal help desk smart texts	Role: Internal Service Request Analysis Privilege: Manage Smart Text (Data) Resource: Smart Text
Subscription	An Internal Help Desk Manager can manage subscription a member of an access group associated to the subscription with delete access	Role: Access Groups Enablement Privilege: Manage Subscription (Data) Resource: Subscription
Subscription	An Internal Help Desk Manager can update subscription a member of an access group associated to the subscription with update access	Role: Access Groups Enablement Privilege: Update Subscription (Data) Resource: Subscription
Subscription	An Internal Help Desk Manager can view subscription a member of an access group associated to the subscription	Role: Access Groups Enablement Privilege: View Subscription (Data) Resource: Subscription
Trading Community Contact Preference	An Internal Help Desk Manager can manage trading community legal contact preference a member of an access group associated to contact preferences.	Role: Access Groups Enablement Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Contact Preference
Trading Community Duplicate Identification Batch	An Internal Help Desk Manager can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with delete access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Identification Batch	An Internal Help Desk Manager can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Identification Batch	An Internal Help Desk Manager can view trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with view access	Role: Access Groups Enablement Privilege: View Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Resolution Request	An Internal Help Desk Manager can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with delete access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Duplicate Resolution Request	An Internal Help Desk Manager can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Duplicate Resolution Request	An Internal Help Desk Manager can view trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with view access	Role: Access Groups Enablement Privilege: View Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Party	An Internal Help Desk Manager can manage sales party a member of an access group associated to the account with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can manage sales party a member of an access group associated to the contact with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can manage sales party a member of an access group associated to the household with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can manage sales party a member of an access group associated to the partner contact with delete access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can manage sales party a member of an access group associated to the partner contact with update access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can update sales party a member of an access group associated to the account with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can update sales party a member of an access group associated to the account with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can update sales party a member of an access group associated to the contact with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can update sales party a member of an access group associated to the contact with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can update sales party a member of an access group associated to the household with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can update sales party a member of an access group associated to the household with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view sales party a member of an access group associated to the account	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view sales party a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view sales party a member of an access group associated to the household	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view sales party a member of an access group associated to the partner	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view sales party a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view sales party a member of an access group associated to the sales competitor	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view trading community contact a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view trading community contact a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	An Internal Help Desk Manager can view trading community resource a member of an access group associated to the resource	Role: Access Groups Enablement Privilege: View Trading Community Resource (Data) Resource: Trading Community Party
Trading Community Relationship	An Internal Help Desk Manager can view trading community relationship a member of an access group associated to the account	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	An Internal Help Desk Manager can view trading community relationship a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	An Internal Help Desk Manager can view trading community relationship a member of an access group associated to the household	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	An Internal Help Desk Manager can view trading community relationship a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Resource Profile	An Internal Help Desk Manager can manage trading community resource address a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Address (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	An Internal Help Desk Manager can manage trading community resource contact point information a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	An Internal Help Desk Manager can manage trading community resource skill a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	An Internal Help Desk Manager can remove trading community resource a member of an access group associated to the resource with delete access	Role: Access Groups Enablement Privilege: Remove Trading Community Resource (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	An Internal Help Desk Manager can update trading community resource a member of an access group associated to the resource with full access	Role: Access Groups Enablement Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile