Knowledge Analyst (Job Role)

Individual responsible for creation of knowledge articles.

Role Hierarchy

The Knowledge Analyst job role directly and indirectly inherits these roles.

• Knowledge Analyst

  • Knowledge Analytics

  • Knowledge Authoring

    • Interview Definition Authoring

    • Interview Definition Publishing

    • Interview Definition Viewing

  • Knowledge Home

Duties

This table lists the duties assigned directly and indirectly to the Knowledge Analyst job role.

Duty Role	Description
Interview Definition Authoring	Manage access for authoring Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.
Knowledge Analytics	User's ability to execute and create analytics reports
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion
Knowledge Home	Provides users with the ability to view and rate knowledge articles

Privileges

This table lists privileges granted to duties of the Knowledge Analyst job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-in Interview Definitions	Allow access to check-in Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-out Interview Definitions	Allow access to check-out Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Copy Interview Definitions	Allow access to copy Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Create Interview Definitions	Allow access to create Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Update Interview Definitions	Allow access to update Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Publish Interview Definitions	Allow access to publish Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Unpublish Interview Definitions	Allow access to unpublish Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.	View Interview Definitions	Allow access to view the Interviews menu item and Interviews page.
Knowledge Analyst	Individual responsible for creation of knowledge articles.	Access Knowledge from Shared Knowledge Panel	Allow knowledge access from shared KM Panel
Knowledge Analyst	Individual responsible for creation of knowledge articles.	Close Article	Not Available
Knowledge Analyst	Individual responsible for creation of knowledge articles.	Create Article	Not Available
Knowledge Analyst	Individual responsible for creation of knowledge articles.	Edit Article	Not Available
Knowledge Analyst	Individual responsible for creation of knowledge articles.	Preview Article Publication Detail	Not Available
Knowledge Analyst	Individual responsible for creation of knowledge articles.	Translate Article	Not Available
Knowledge Analyst	Individual responsible for creation of knowledge articles.	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Analyst	Individual responsible for creation of knowledge articles.	View Articles	View knowledge article
Knowledge Analytics	User's ability to execute and create analytics reports	Knowledge Analytics	Knowledge Analytics view and create
Knowledge Analytics	User's ability to execute and create analytics reports	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Knowledge Authoring	Manage Knowledge Articles
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Navigate to VB Page from Notification	Allows navigation to a VB page from a notification
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Home	Provides users with the ability to view and rate knowledge articles	Access Knowledge Home	Not Available
Knowledge Home	Provides users with the ability to view and rate knowledge articles	Use REST Service to View Products	Allows viewing product data using REST API

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Knowledge Analyst job role.

Business Object	Policy Description	Policy Store Implementation
Knowledge Content Types	A Knowledge Analyst can delete knowledge content types hcm content types	Role: Knowledge Analyst Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can delete knowledge content types service content types	Role: Knowledge Analyst Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can publish knowledge content types hcm content types	Role: Knowledge Analyst Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can publish knowledge content types service content types	Role: Knowledge Analyst Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can translate knowledge content types hcm content types	Role: Knowledge Analyst Privilege: Translate Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can translate knowledge content types service content types	Role: Knowledge Analyst Privilege: Translate Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can update knowledge content types hcm content types	Role: Knowledge Analyst Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can update knowledge content types service content types	Role: Knowledge Analyst Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can view knowledge content types hcm content types	Role: Knowledge Analyst Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Analyst can view knowledge content types service content types	Role: Knowledge Analyst Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Departments	A Knowledge Analyst can access knowledge departments the hcm department	Role: Knowledge Analyst Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Knowledge Analyst can access knowledge departments the internal help desk department	Role: Knowledge Analyst Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Knowledge Analyst can access knowledge departments the service department	Role: Knowledge Analyst Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge User groups	A Knowledge Analyst can access knowledge user groups access to employee user group	Role: Knowledge Analyst Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Analyst can access knowledge user groups access to internal hcm user group	Role: Knowledge Analyst Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Analyst can access knowledge user groups access to internal service user group	Role: Knowledge Analyst Privilege: Access Content with User Group Resource: Knowledge User groups
Service Category	A Knowledge Analyst can view service category for all service categories	Role: Knowledge Analyst Privilege: View Service Category (Data) Resource: Service Category