Knowledge Manager (Job Role)

Individual responsible for managing Knowledge Base activities.

Role Hierarchy

The Knowledge Manager job role directly and indirectly inherits these roles.

• Knowledge Manager

  • AI Agent Connector Management

  • Configure Knowledge UI

    • Sales Item Inquiry

      • Supply Chain Common View Web Service

  • Content Intelligence Users

  • Functional Setups

  • Knowledge Analytics

    • Sales Item Inquiry

      • Supply Chain Common View Web Service

  • Knowledge Authoring

    • Sales Item Inquiry

      • Supply Chain Common View Web Service

  • Knowledge Home

    • Sales Item Inquiry

      • Supply Chain Common View Web Service

  • Knowledge Rest Administrator

  • Knowledge Setup and Maintenance

    • Sales Item Inquiry

      • Supply Chain Common View Web Service

  • Knowledge User Management

    • Sales Item Inquiry

      • Supply Chain Common View Web Service

  • Sales Item Inquiry

    • Supply Chain Common View Web Service

Duties

This table lists the duties assigned directly and indirectly to the Knowledge Manager job role.

Duty Role	Description
AI Agent Connector Management	Provides ability to administer connectors used in AI Agents.
Configure Knowledge UI	Configure Knowledge UI
Content Intelligence Users	Provides ability to view content that is generally available to anybody that is logged in.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.
Knowledge Analytics	User's ability to execute and create analytics reports
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion
Knowledge Home	Provides users with the ability to view and rate knowledge articles
Knowledge Rest Administrator	This role is used by REST API users
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base
Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships
Sales Item Inquiry	Allows Sales users to access items and catalogs.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.

Privileges

This table lists privileges granted to duties of the Knowledge Manager job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
AI Agent Connector Management	Provides ability to administer connectors used in AI Agents.	Use AI Agent Connectors	Access and work with connectors in agent studio
Configure Knowledge UI	Configure Knowledge UI	Administer Sandbox	Allows administration of all sandboxes.
Configure Knowledge UI	Configure Knowledge UI	Configure Knowledge UI	Not Available
Configure Knowledge UI	Configure Knowledge UI	Use REST Service to View Products	Allows viewing product data using REST API
Configure Knowledge UI	Configure Knowledge UI	View Administration Link	Privilege to view administration link in UI shell
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Execute Setup Tasks	Allows setup task execution and searching of tasks and tasks lists.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Applications Offering	Provides access to the Getting Started page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Setups Functional User Overview	Allows access to the Assigned Implementation Tasks page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Setup and Maintain Applications	Allows access to the Setup and Maintenance work area.
Knowledge Analytics	User's ability to execute and create analytics reports	Access Knowledge as an Internal User	Search for and view knowledge as an internal user
Knowledge Analytics	User's ability to execute and create analytics reports	Knowledge Analytics	Knowledge Analytics view and create
Knowledge Analytics	User's ability to execute and create analytics reports	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Access Knowledge as an Internal User	Search for and view knowledge as an internal user
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Knowledge Authoring	Manage Knowledge Articles
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Knowledge Authoring with Redwood User Interface	Allow access to Redwood Knowledge Authoring
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Home	Provides users with the ability to view and rate knowledge articles	Access Knowledge Home	Not Available
Knowledge Home	Provides users with the ability to view and rate knowledge articles	Access Knowledge as an Internal User	Search for and view knowledge as an internal user
Knowledge Home	Provides users with the ability to view and rate knowledge articles	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Access Knowledge as an Internal User	Search for and view knowledge as an internal user
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Access Knowledge from Shared Knowledge Panel	Allow knowledge access from shared KM Panel
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Administer Knowledge	Special privilege intended for business administrators.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Close Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Create Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Create Knowledge Mass Updates	Allows authors to perform updates on multiple articles simultaneously.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Create Knowledge Tasks	Allows users to suggest improvements to knowledge articles.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Edit Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Edit Knowledge Article Code	Gives authors the ability to edit the source code of articles including adding javascript.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Manage Knowledge Tasks	Manage Knowledge Tasks
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Preview Article Publication Detail	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Replace Text in Knowledge Articles via Mass Updates	Allows authors who can perform mass updates to additionally find and replace text in multiple articles simultaneously.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Translate Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	View Articles	View knowledge article
Knowledge Rest Administrator	This role is used by REST API users	Knowledge Rest Administrator	Knowledge Rest Administrator Calls
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Access Knowledge as an Internal User	Search for and view knowledge as an internal user
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Knowledge Setup and Maintenance	Knowledge Set up and maintenance - FSM
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Manage All Application Profile Values	Allows management of all application profile option settings and values at various levels to control application behavior.
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Schedule Service Jobs	Allows scheduling of service related jobs, such as, closing of old service requests
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships	Knowledge User Management	Knowledge User Management
Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships	Use REST Service to View Products	Allows viewing product data using REST API
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Access Clipboard	Allows you to access the clipboard across the product management work areas.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Access HCM Common Components	Allows access to HCM common components.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Access Object Tag Set Repository	Allows access to view and manage the object tag set repository.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Access Object Tags Repository	Allows access to view and manage the object tag repository.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Access Product Development Configurations Using a REST Service	Permits access to configure data in Product Development using REST services, including master organization setup.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Access Product Management Landing Page	Allows access to view the Product Management Landing page analytics and page navigation.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Access Redwood Catalogs	Allows access to view catalogs, categories and item assignments.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	GET Product Management Index REST	Allows access to view indexed attributes.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Get Item Index Available Attributes REST	Allows access to view available attributes for item.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Get Redwood Settings REST	Allows query access to settings through the REST API.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Get Search View REST	Allows query of search views.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Manage Landing Page Layout	Allows access to create and configure KPIs and Visualizations for the Product Management landing page.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Manage Product Management Index REST	Allows access to view and manage Product Management Indicies.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Manage Product Management Scheduled Processes	Allows manage to scheduled processes.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Manage Search Consumer Applications Rest	Allows access to view and manage Search Consumer Applications for application sets that required for picker applications.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Manage Search View REST	Allows access to view and manage search views.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Set Up Receivables Payment Terms	Create payment terms to specify the due dates, discount dates, and installment details for customer open items.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Use REST Service - Saved Searches	Allows the user to call all methods associated with the Saved Searches REST Service.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	Verify Tax Configuration	Allows verification of tax configuration for taxes that are enabled for transactions or for simulation by simulating real-time transactions.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Item Context History Report	Allows access to view the item history in the item detail page.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Item Redwood Associations	Allow access to view the item associations tab in the View Item Redwood page.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Item Redwood Attachments	Allow access to view the attachment tab in the View Item Redwood page.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Item Redwood Item Categories	Allow access to view the item category tab in the View Item Redwood page.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Item Redwood Items	Allow access to view the View Item Redwood page.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Item Redwood Structures	Allow access to view the item structures tab in the View Item Redwood page.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Product Management Search	Allows access to view Product Management Search.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Redwood Item Supplier Assoiciation Rest	Allows Redwood Rest services response to get requests for supplier associations for items.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Redwood Revision Rest	Allows access to item revisions.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Scheduled Processes	Allows users to view scheduled processes.
Sales Item Inquiry	Allows Sales users to access items and catalogs.	View Subscription Coverage Templates	Allows users to retrieve subscription coverage templates for association purposes
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Carriers List of Values by Web Service	Allow viewing carriers list of values by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Default Expenditure Types by Web Service	Allow viewing Default Expenditure Types by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Inventory Organization Parameters List of Values by Web Service	Allow viewing inventory organization parameters list of values by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Inventory Organizations List of Values by Web Service	Allow viewing inventory organizations list of values by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Plant Organizations List of Values by Web Service	Allow viewing plant organizations list of values by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Plant Parameters List of Values by Web Service	Allow viewing plant parameters list of values by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Project Attribute Defaults by Web Service	Allow viewing Project Attribute Defaults by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Project Type Cost Exclusions by Web Service	Allow viewing Project Type Cost Exclusions by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Schedules by Web Service	Allow viewing schedules by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Transit Times by Web Service	Allow viewing Transit Times by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Unit Of Measure Conversion List of Values by Web Service	Allow viewing unit of measure conversion list of values by web service.
Supply Chain Common View Web Service	Provides view only web service access to supply chain common to perform activities such as viewing inventory organizations, plant parameters, carriers and units of measure list of values.	View Units Of Measure List of Values by Web Service	Allow viewing units of measure list of values by web service.

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Knowledge Manager job role.

Business Object	Policy Description	Policy Store Implementation
Application Objects	A Knowledge Manager can manage application objects for all customer relationship management application objects	Role: Knowledge Manager Privilege: Manage Application Objects (Data) Resource: Application Objects
Knowledge Content Types	A Knowledge Manager can checkout knowledge content types all content types	Role: Knowledge Manager Privilege: Clear Checkout Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can delete article of a content type connector definition articles	Role: AI Agent Connector Management Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can delete article of a content type connector information articles	Role: AI Agent Connector Management Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can delete article of a content type connector instance articles	Role: AI Agent Connector Management Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can delete article of a content type skills	Role: AI Agent Connector Management Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can delete knowledge content types all content types	Role: Knowledge Manager Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can publish article of a content type connector definition articles	Role: AI Agent Connector Management Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can publish article of a content type connector information articles	Role: AI Agent Connector Management Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can publish article of a content type connector instance articles	Role: AI Agent Connector Management Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can publish article of a content type skills	Role: AI Agent Connector Management Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can publish knowledge content types all content types	Role: Knowledge Manager Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can translate knowledge content types all content types	Role: Knowledge Manager Privilege: Translate Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can update article of a content type connector definition articles	Role: AI Agent Connector Management Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can update article of a content type connector information articles	Role: AI Agent Connector Management Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can update article of a content type connector instance articles	Role: AI Agent Connector Management Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can update article of a content type skills	Role: AI Agent Connector Management Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can update knowledge content types all content types	Role: Knowledge Manager Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can view article of a content type connector definition articles	Role: AI Agent Connector Management Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can view article of a content type connector information articles	Role: AI Agent Connector Management Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can view article of a content type connector instance articles	Role: AI Agent Connector Management Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can view article of a content type skills	Role: AI Agent Connector Management Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can view knowledge content types all content types	Role: Knowledge Manager Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Departments	A Knowledge Manager can access content with department the system department	Role: AI Agent Connector Management Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Knowledge Manager can access knowledge departments the hcm department	Role: Knowledge Manager Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Knowledge Manager can access knowledge departments the internal help desk department	Role: Knowledge Manager Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Knowledge Manager can access knowledge departments the service department	Role: Knowledge Manager Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge User groups	A Knowledge Manager can access content with user group access to content intelligence user group	Role: AI Agent Connector Management Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Manager can access content with user group access to fusion user user group	Role: AI Agent Connector Management Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Manager can access content with user group access to fusion user user group	Role: Content Intelligence Users Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Manager can access knowledge user groups access to employee user group	Role: Knowledge Manager Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Manager can access knowledge user groups access to internal hcm user group	Role: Knowledge Manager Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Manager can access knowledge user groups access to internal service user group	Role: Knowledge Manager Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge Workflow Steps	A Knowledge Manager can approve_reject knowledge workflow steps all knowledge workflow steps	Role: Knowledge Manager Privilege: Approve or reject a Knowledge Workflow Step Resource: Knowledge Workflow Steps
Service Category	A Knowledge Manager can view service category for all service categories	Role: Knowledge Manager Privilege: View Service Category (Data) Resource: Service Category