Knowledge Manager (Job Role)

Individual responsible for managing Knowledge Base activities.

Role Hierarchy

The Knowledge Manager job role directly and indirectly inherits these roles.

• Knowledge Manager

  • Configure Knowledge UI

  • Functional Setups

  • Interview Definition Authoring

  • Interview Definition Managing

  • Interview Definition Publishing

  • Interview Definition Viewing

  • Knowledge Analytics

  • Knowledge Authoring

    • Interview Definition Authoring

    • Interview Definition Publishing

    • Interview Definition Viewing

  • Knowledge Home

  • Knowledge Rest Administrator

  • Knowledge Setup and Maintenance

  • Knowledge User Management

Duties

This table lists the duties assigned directly and indirectly to the Knowledge Manager job role.

Duty Role	Description
Configure Knowledge UI	Configure Knowledge UI
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.
Interview Definition Authoring	Manage access for authoring Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.
Knowledge Analytics	User's ability to execute and create analytics reports
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion
Knowledge Home	Provides users with the ability to view and rate knowledge articles
Knowledge Rest Administrator	This role is used by REST API users
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base
Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships

Privileges

This table lists privileges granted to duties of the Knowledge Manager job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Configure Knowledge UI	Configure Knowledge UI	Administer Sandbox	Allows administration of all sandboxes.
Configure Knowledge UI	Configure Knowledge UI	Configure Knowledge UI	Not Available
Configure Knowledge UI	Configure Knowledge UI	Use REST Service to View Products	Allows viewing product data using REST API
Configure Knowledge UI	Configure Knowledge UI	View Administration Link	Privilege to view administration link in UI shell
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Execute Setup Tasks	Allows setup task execution and searching of tasks and tasks lists.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Applications Offering	Provides access to the Getting Started page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Review Setups Functional User Overview	Allows access to the Assigned Implementation Tasks page.
Functional Setups	Uses the functional user overview, and assigned tasks, and task lists.	Setup and Maintain Applications	Allows access to the Setup and Maintenance work area.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-in Interview Definitions	Allow access to check-in Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-out Interview Definitions	Allow access to check-out Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Copy Interview Definitions	Allow access to copy Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Create Interview Definitions	Allow access to create Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Update Interview Definitions	Allow access to update Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Change Interview Definition Owner	Allow access to change the owner of Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Delete Interview Definitions	Allow access to delete Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Force Checkout Interview Definitions	Allow access to force checkout Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Publish Interview Definitions	Allow access to publish Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Unpublish Interview Definitions	Allow access to unpublish Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.	View Interview Definitions	Allow access to view the Interviews menu item and Interviews page.
Knowledge Analytics	User's ability to execute and create analytics reports	Knowledge Analytics	Knowledge Analytics view and create
Knowledge Analytics	User's ability to execute and create analytics reports	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Knowledge Authoring	Manage Knowledge Articles
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Navigate to VB Page from Notification	Allows navigation to a VB page from a notification
Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Home	Provides users with the ability to view and rate knowledge articles	Access Knowledge Home	Not Available
Knowledge Home	Provides users with the ability to view and rate knowledge articles	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Access Knowledge from Shared Knowledge Panel	Allow knowledge access from shared KM Panel
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Administer Knowledge	Special privilege intended for business administrators.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Close Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Create Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Create Knowledge Mass Updates	Allows authors to perform updates on multiple articles simultaneously.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Create Knowledge Tasks	Allows users to suggest improvements to knowledge articles.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Edit Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Edit Knowledge Article Code	Gives authors the ability to edit the source code of articles including adding javascript.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Manage Knowledge Tasks	Manage Knowledge Tasks
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Preview Article Publication Detail	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Replace Text in Knowledge Articles via Mass Updates	Allows authors who can perform mass updates to additionally find and replace text in multiple articles simultaneously.
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Translate Article	Not Available
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge Manager	Individual responsible for managing Knowledge Base activities.	View Articles	View knowledge article
Knowledge Rest Administrator	This role is used by REST API users	Knowledge Rest Administrator	Knowledge Rest Administrator Calls
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Knowledge Setup and Maintenance	Knowledge Set up and maintenance - FSM
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Manage All Application Profile Values	Allows management of all application profile option settings and values at various levels to control application behavior.
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Schedule Service Jobs	Allows scheduling of service related jobs, such as, closing of old service requests
Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base	Use REST Service to View Products	Allows viewing product data using REST API
Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships	Knowledge User Management	Knowledge User Management
Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships	Use REST Service to View Products	Allows viewing product data using REST API

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Knowledge Manager job role.

Business Object	Policy Description	Policy Store Implementation
Application Objects	A Knowledge Manager can manage application objects for all customer relationship management application objects	Role: Knowledge Manager Privilege: Manage Application Objects (Data) Resource: Application Objects
Knowledge Content Types	A Knowledge Manager can checkout knowledge content types all content types	Role: Knowledge Manager Privilege: Clear Checkout Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can delete knowledge content types all content types	Role: Knowledge Manager Privilege: Delete Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can publish knowledge content types all content types	Role: Knowledge Manager Privilege: Publish Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can translate knowledge content types all content types	Role: Knowledge Manager Privilege: Translate Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can update knowledge content types all content types	Role: Knowledge Manager Privilege: Update Article of a content type Resource: Knowledge Content Types
Knowledge Content Types	A Knowledge Manager can view knowledge content types all content types	Role: Knowledge Manager Privilege: View Article of a content type Resource: Knowledge Content Types
Knowledge Departments	A Knowledge Manager can access knowledge departments the hcm department	Role: Knowledge Manager Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Knowledge Manager can access knowledge departments the internal help desk department	Role: Knowledge Manager Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Knowledge Manager can access knowledge departments the service department	Role: Knowledge Manager Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge User groups	A Knowledge Manager can access knowledge user groups access to employee user group	Role: Knowledge Manager Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Manager can access knowledge user groups access to internal hcm user group	Role: Knowledge Manager Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge User groups	A Knowledge Manager can access knowledge user groups access to internal service user group	Role: Knowledge Manager Privilege: Access Content with User Group Resource: Knowledge User groups
Knowledge Workflow Steps	A Knowledge Manager can approve_reject knowledge workflow steps all knowledge workflow steps	Role: Knowledge Manager Privilege: Approve or reject a Knowledge Workflow Step Resource: Knowledge Workflow Steps
Service Category	A Knowledge Manager can view service category for all service categories	Role: Knowledge Manager Privilege: View Service Category (Data) Resource: Service Category