SVC_MCA_PHONE_CALLS

The table stores phone calls made or received by the MCA framework.

Details

• Schema: FUSION

• Object owner: SVC

• Object type: TABLE

• Tablespace: Default

Primary Key

Name	Columns
SVC_MCA_PHONE_CALLS_PK	CALL_ID

Columns

Name	Datatype	Length	Precision	Not-null	Comments
CALL_ID	NUMBER		18	Yes	Auto-generated number and primary key for this table.
CALL_NUMBER	VARCHAR2	30		Yes	Public Unique Identifier for an MCA Phone Call.
INTERACTION_ID	NUMBER		18	Yes	Foreign key that references SVC_INTERACTIONS (INTERACTION_ID).
EXTERNAL_SYSTEM_CALL_ID	VARCHAR2	255			Phone Call Identifier from the Telephony Provider System.
PHONE_NUMBER	VARCHAR2	30			The phone number dialed for outbound calls or the caller's phone number for inbound calls.
LEFT_MESSAGE_FLAG	VARCHAR2	1			Indicates whether a voice mail message was left (Y or N).
CALL_RECORDING	BLOB				The recording of the phone conversation.
RECORDING_FORMAT	VARCHAR2	64			Phone conversation recording format.
TRANSCRIPT_URL	VARCHAR2	1000			External Web address to access the Phone Conversation Transcript.
RECORDING_URL	VARCHAR2	1000			External Web address to access the Phone Conversation Recording.
CALL_DETAILS_URL	VARCHAR2	1000			External Web address to access the Phone Call Details.
OBJECT_VERSION_NUMBER	NUMBER		9	Yes	Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried.
DELETED_FLAG	VARCHAR2	1		Yes	Indicates whether the record is logically deleted (Y or N).
CREATION_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the creation of the row.
CREATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who created the row.
LAST_UPDATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who last updated the row.
LAST_UPDATE_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the last update of the row.
LAST_UPDATE_LOGIN	VARCHAR2	32			Who column: indicates the session login associated to the user who last updated the row.

Foreign Keys

Table	Foreign Table	Foreign Key Column
SVC_MCA_PHONE_CALLS	svc_interactions	INTERACTION_ID
svc_mca_phone_messages	svc_mca_phone_calls	CALL_ID

Indexes

Index	Uniqueness	Tablespace	Columns
SVC_MCA_PHONE_CALLS_F1	Non Unique	Default	INTERACTION_ID
SVC_MCA_PHONE_CALLS_PK	Unique	Default	CALL_ID
SVC_MCA_PHONE_CALLS_U1	Unique	Default	CALL_NUMBER
SVC_MCA_PHONE_CALLS_U2	Unique	Default	UPPER("CALL_NUMBER")