1. Tables and Views for Sales, Fusion Service, and Field Service
  2. SVC_MCA_PHONE_CALLS_

SVC_MCA_PHONE_CALLS_

The table stores phone calls made or received by the MCA framework.

Details

  • Schema: FUSION

  • Object owner: SVC

  • Object type: TABLE

  • Tablespace: Default

Primary Key

Name Columns

SVC_MCA_PHONE_CALLS_PK_

LAST_UPDATE_DATE, LAST_UPDATED_BY, CALL_ID

Columns

Name Datatype Length Precision Not-null Comments
CALL_ID NUMBER 18 Yes Auto-generated number and primary key for this table.
CALL_NUMBER VARCHAR2 30 Public Unique Identifier for an MCA Phone Call.
INTERACTION_ID NUMBER 18 Foreign key that references SVC_INTERACTIONS (INTERACTION_ID).
EXTERNAL_SYSTEM_CALL_ID VARCHAR2 255 Phone Call Identifier from the Telephony Provider System.
PHONE_NUMBER VARCHAR2 30 The phone number dialed for outbound calls or the caller's phone number for inbound calls.
LEFT_MESSAGE_FLAG VARCHAR2 1 Indicates whether a voice mail message was left (Y or N).
CALL_RECORDING BLOB The recording of the phone conversation.
RECORDING_FORMAT VARCHAR2 64 Phone conversation recording format.
TRANSCRIPT_URL VARCHAR2 1000 External Web address to access the Phone Conversation Transcript.
RECORDING_URL VARCHAR2 1000 External Web address to access the Phone Conversation Recording.
CALL_DETAILS_URL VARCHAR2 1000 External Web address to access the Phone Call Details.
OBJECT_VERSION_NUMBER NUMBER 9 Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried.
DELETED_FLAG VARCHAR2 1 Indicates whether the record is logically deleted (Y or N).
CREATION_DATE TIMESTAMP Who column: indicates the date and time of the creation of the row.
CREATED_BY VARCHAR2 64 Who column: indicates the user who created the row.
LAST_UPDATED_BY VARCHAR2 64 Yes Who column: indicates the user who last updated the row.
LAST_UPDATE_DATE TIMESTAMP Yes Who column: indicates the date and time of the last update of the row.
LAST_UPDATE_LOGIN VARCHAR2 32 Who column: indicates the session login associated to the user who last updated the row.
AUDIT_ACTION_TYPE_ VARCHAR2 10 Action Type - have values like INSERT, UPDATE and DELETE.
AUDIT_CHANGE_BIT_MAP_ VARCHAR2 1000 Used to store a bit map of 1s and 0s for each column in the table.
AUDIT_IMPERSONATOR_ VARCHAR2 64 Original Impersonator User.

Indexes

Index Uniqueness Tablespace Columns
SVC_MCA_PHONE_CALLSN1_ Non Unique Default CALL_ID
SVC_MCA_PHONE_CALLSU1_ Unique Default LAST_UPDATE_DATE, LAST_UPDATED_BY, CALL_ID