SVC_MCA_PHONE_MESSAGES
This table stores individual messages within a phone call transcript.
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: Default
Primary Key
| Name | Columns |
|---|---|
|
SVC_MCA_PHONE_MESSAGES_PK |
MESSAGE_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| MESSAGE_ID | NUMBER | 18 | Yes | Auto-generated number and primary key for this table. | |
| MESSAGE_NUMBER | VARCHAR2 | 30 | Yes | Public Unique Identifier for an MCA Phone Call Message. | |
| CALL_ID | NUMBER | 18 | Yes | Foreign key to the SVC_MCA_PHONE_CALLS table. | |
| ROLE_CD | VARCHAR2 | 30 | Lookup Code that indicates the participant's role type. | ||
| MESSAGE_TYPE_CD | VARCHAR2 | 30 | Lookup Code that indicates the message type. | ||
| POSTED_BY_PARTY_ID | VARCHAR2 | 30 | Foreign key that references HZ_PARTIES (PARTY_ID), the Party ID of the person who posted the message. This person can be an internal resource or a customer contact. | ||
| POSTED_BY_DISPLAY_NAME | VARCHAR2 | 64 | The name of the person who posted the message as displayed in the transcript. | ||
| MESSAGE_CONTENT | CLOB | Textual representation of the phone audio message. | |||
| VISIBILITY_CD | VARCHAR2 | 30 | Lookup code that indicates whether the message is INTERNAL, EXTERNAL. Null value is interpreted as EXTERNAL. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. | |
| DELETED_FLAG | VARCHAR2 | 1 | Yes | Indicates whether the record is logically deleted (Y or N). | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. |
Foreign Keys
| Table | Foreign Table | Foreign Key Column |
|---|---|---|
| SVC_MCA_PHONE_MESSAGES | svc_mca_phone_calls | CALL_ID |
| SVC_MCA_PHONE_MESSAGES | hz_parties | POSTED_BY_PARTY_ID |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_MCA_PHONE_MESSAGES_F1 | Non Unique | Default | CALL_ID |
| SVC_MCA_PHONE_MESSAGES_F2 | Non Unique | Default | POSTED_BY_PARTY_ID |
| SVC_MCA_PHONE_MESSAGES_PK | Unique | Default | MESSAGE_ID |
| SVC_MCA_PHONE_MESSAGES_U1 | Unique | Default | MESSAGE_NUMBER |
| SVC_MCA_PHONE_MESSAGES_U2 | Unique | Default | UPPER("MESSAGE_NUMBER") |