SVC_OMNI_AGENT_CONFIGS
Table to store AI agent configuration details.
Details
-
Schema: FUSION
-
Object owner: SVC
-
Object type: TABLE
-
Tablespace: svc_omni_agent_configs
Primary Key
| Name | Columns |
|---|---|
|
SVC_OMNI_AGENT_CONFIGS_PK |
AGENT_CONFIG_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| AGENT_CONFIG_ID | NUMBER | 18 | Yes | Generated sequence for the primary key. | |
| RESOURCE_PARTY_ID | NUMBER | 18 | Yes | Id of the agent. Foreign key that references HZ_PARTIES(PARTY_ID). | |
| AGENT_TEAM_CODE | VARCHAR2 | 255 | Yes | Unique identifier assigned to an agent team. | |
| AGENT_NUMBER | VARCHAR2 | 30 | Yes | Public unique identifier to identify unique record. | |
| GREETING_MESSAGE | VARCHAR2 | 4000 | Yes | The message shown to the customer when the agent joins the chat. | |
| CUSTOM_FIELD_MAPPING | CLOB | Yes | JSON blob containing custom field mappings. | ||
| ACTIVE | VARCHAR2 | 1 | Yes | Flag to indicate whether the agent is active or not. | |
| LOGIN_USERNAME | VARCHAR2 | 100 | Yes | The login ID of the agent. Foreign key that references PER_USERS(USERNAME). | |
| RICH_TEXT_ENABLED | VARCHAR2 | 1 | Yes | Flag to indicate whether the response from agent contains markup. | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_OMNI_AGENT_CONFIGS_PK | Unique | SVC_OMNI_AGENT_CONFIGS_PK | AGENT_CONFIG_ID |
| SVC_OMNI_AGENT_CONFIGS_U1 | Unique | SVC_OMNI_AGENT_CONFIGS_U1 | RESOURCE_PARTY_ID |
| SVC_OMNI_AGENT_CONFIGS_U2 | Unique | SVC_OMNI_AGENT_CONFIGS_U2 | AGENT_NUMBER |