SVC_RESOURCE_PRESENCES

Table to hold information about the presence status for agents/resources.

Details

• Schema: FUSION

• Object owner: SVC

• Object type: TABLE

• Tablespace: Default

Primary Key

Name	Columns
SVC_RESOURCE_PRESENCES_PK	RESOURCE_PRESENCE_ID

Columns

Name	Datatype	Length	Precision	Not-null	Comments
RESOURCE_PRESENCE_ID	NUMBER		18	Yes	Primary key populated from a sequence.
RESOURCE_PARTY_ID	NUMBER		18	Yes	ID of agent from HZ_PARTIES.PARTY_ID
PRESENCE_CD	VARCHAR2	30		Yes	Lookup code that indicates the user's presence state, e.g. AWAY, PRESENT, BUSY.
AUTO_AGENT_FLAG	VARCHAR2	1			Flag to indicate is the resource is an automated agent as opposed to a live agent that is logged into Fusion UI
BU_ORG_ID	NUMBER		18		Reserved for future use. Identifies the Business Unit Org Id associated with this resource.
LAST_PING_DATE	TIMESTAMP				Used to determine an agent presence in Redwood. A heartbeat mechanism will update this value periodically.
CREATION_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the creation of the row.
CREATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who created the row.
LAST_UPDATE_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the last update of the row.
LAST_UPDATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who last updated the row.
LAST_UPDATE_LOGIN	VARCHAR2	32			Who column: indicates the session login associated to the user who last updated the row.
OBJECT_VERSION_NUMBER	NUMBER		9	Yes	Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried.

Foreign Keys

Table	Foreign Table	Foreign Key Column
SVC_RESOURCE_PRESENCES	hz_parties	RESOURCE_PARTY_ID

Indexes

Index	Uniqueness	Tablespace	Columns
SVC_RESOURCE_PRESENCES_F1	Unique	Default	RESOURCE_PARTY_ID
SVC_RESOURCE_PRESENCES_PK	Unique	Default	RESOURCE_PRESENCE_ID