SVC_TEMPLATES_

Table that holds the competency templates that can be associated to queues. The templates are a subgroup of the global competencies, ordered by priority, possibly in a different way than the global competencies are ordered. This allows for a more granular handling of competencies based on queues.

Details

  • Schema: FUSION

  • Object owner: SVC

  • Object type: TABLE

  • Tablespace: Default

Primary Key

Name Columns

SVC_TEMPLATES_PK_

LAST_UPDATE_DATE, LAST_UPDATED_BY, TEMPLATE_ID

Columns

Name Datatype Length Precision Not-null Comments
TEMPLATE_ID NUMBER 18 Yes Auto-generated number and primary key for this table.
NAME VARCHAR2 400 The name of the template of competencies.
DESCRIPTION VARCHAR2 800 The description of the template.
TEMPLATE_NUMBER VARCHAR2 30 Public unique identifier for Template.
CREATION_DATE TIMESTAMP Who column: indicates the date and time of the creation of the row.
CREATED_BY VARCHAR2 64 Who column: indicates the user who created the row.
LAST_UPDATED_BY VARCHAR2 64 Yes Who column: indicates the user who last updated the row.
LAST_UPDATE_DATE TIMESTAMP Yes Who column: indicates the date and time of the last update of the row.
LAST_UPDATE_LOGIN VARCHAR2 32 Who column: indicates the session login associated to the user who last updated the row.
OBJECT_VERSION_NUMBER NUMBER 9 Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried.
AUDIT_ACTION_TYPE_ VARCHAR2 10 Action Type - have values like INSERT, UPDATE and DELETE.
AUDIT_CHANGE_BIT_MAP_ VARCHAR2 1000 Used to store a bit map of 1s and 0s for each column in the table.
AUDIT_IMPERSONATOR_ VARCHAR2 64 Stores the Original Impersonator User.

Indexes

Index Uniqueness Tablespace Columns
SVC_TEMPLATES_PK_ Unique Default LAST_UPDATE_DATE, LAST_UPDATED_BY, TEMPLATE_ID
SVC_TEMPLATES_U1_ Unique Default LAST_UPDATE_DATE, LAST_UPDATED_BY, NAME
SVC_TEMPLATES_U2_ Unique Default LAST_UPDATE_DATE, LAST_UPDATED_BY, TEMPLATE_NUMBER
SVC_TEMPLATES_N1_ Non Unique Default TEMPLATE_ID
SVC_TEMPLATES_N2_ Non Unique Default AUDIT_ACTION_TYPE_