Sales Lead Service Version 2

Service to convert, reject, and accept actions in addition to create, update, delete, and search for leads.

Life Cycle Status: Active

QName: {http://xmlns.oracle.com/apps/marketing/leadMgmt/leads/leadService/}SalesLeadService

Service WSDL URL: https://servername/crmService/SalesLeadService?WSDL

Logical Business Objects

  • CRM : Lead Management : Sales Lead

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type Object or Service

Previous version is

Sales Lead Service Version 1

Handles

Sales Lead

Handles

Sales Lead Resources

Handles

Note

Handles

Note Descriptive Flexfields

Handles

Sales Lead Products

Handles

Sales Lead Contacts

Operations

assignLead

A web service method that assigns sales team to the lead.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadId

long

An input parameter of the assignLead web service method that identifies the lead record by ID.

Response Payload

Element Name Type Description

result

string

The return value of the assignLead web service method.

convertLeadToOpportunity

A web service method that converts a lead record to an opportunity.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadId

long

A required parameter of the convertLeadToOpportunity web service method. The lead record matching the ID input is used as source for the opportunity.

Response Payload

Element Name Type Description

result

string

The return value of the convertLeadToOppportunity web service method. It includes the full set of attributes of the opportunity record.

qualifyLead

A web service method that qualifies a lead based on qualification rules.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadId

long

An input parameter of the qualifyLead web service method that identifies the lead record by ID.

Response Payload

Element Name Type Description

result

string

The return value of the qualifyLead web service method.

rankLead

A web service method that assigns a pre-defined rank on the lead based on ranking rules.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadId

long

An input parameter of the rankLead web service method that identifies the lead record by ID.

Response Payload

Element Name Type Description

result

string

The return value of the rankLead web service method.

scoreLead

A web service method that scores an Oracle Fusion Lead Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadId

long

A required input parameter of the scoreLead web service method. It is the ID of the lead record that would need to be scored.

Response Payload

Element Name Type Description

result

string

The return value of the scoreLead web service method.

submitDeal

A web service method that submits an Oracle Fusion Lead Object record for registration.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadId

long

A required input parameter of the submitDeal web service method. It is the ID of the lead record to be registered.

Response Payload

Element Name Type Description

result

string

The return value of the submitDeal web service method.

reassignLead

A web service method that reassigns an Oracle Fusion Lead Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

mode

string

A required input parameter of the reassignLead web service method. Values: AUTOIMMEDIATE: Reassigns the lead immediately, AUTO: Flags the lead for reassignment to be picked-up next time assignment runs, MANUAL: only reassign the owners with the parameter value passed.

leadId

long

A required input parameter of the reassignLead web service method. It is the ID of the lead record that would need to be reassigned.

ownerId

long

An optional input parameter of the reassignLead web service method. It is required when the mode is MANUAL. It is the ID of the resource record to be set as the owner for the lead.

organizationId

long

An optional input parameter of the reassignLead web service method. It is used when the mode is MANUAL. It is the organization ID of the resource record to be set as the owner for the lead.

reason

string

An optional input parameter of the reassignLead web service method. It is the reason for reassignment.

comment

string

An optional input parameter of the reassignLead web service method. It is the comment recorded for the lead while being reassigned.

Response Payload

Element Name Type Description

result

string

The return value of the reassignLead web service method.

getSalesLeadProduct

A web service method that queries a single record of Oracle Fusion Lead Product Object by ID.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadProductId

long

A required input parameter of the getLeadProduct web service method. It is the row ID of the record you want to query for.

Response Payload

Element Name Type Description

result

Sales Lead Products

The return value of the getLeadProduct web service method. It includes the full set of attributes of record.

createSalesLeadProduct

A web service method that creates Oracle Fusion Lead Product Object records.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadProduct

Sales Lead Products

The return value of the createLeadProduct web service method. It includes the full set of attributes of the record.

Response Payload

Element Name Type Description

result

Sales Lead Products

A required input parameter of the createLeadProduct web service method. The input object includes the attribute values that the record is created with.

updateSalesLeadProduct

A web service method that updates an Oracle Fusion Lead Product Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadProduct

Sales Lead Products

A required parameter of the updateLeadProduct web service method. The record matching the ID specified in this input lead product is updated with the corresponding input attribute values also.

Response Payload

Element Name Type Description

result

Sales Lead Products

The return value of the updateLeadProduct web service method. It includes the full set of attributes of the record.

deleteSalesLeadProduct

A web service method that deletes an Oracle Fusion Lead Product Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadProduct

Sales Lead Products

A required input parameter of the deleteLeadProduct web service method. The record matching the input attribute values specified in the lead product are deleted.

Response Payload

Element Name Type Description

result

void

The parameter is not applicable for the method deleteSalesLeadProduct.

findSalesLeadProduct

A web service method that queries a single record or set of records of Oracle Fusion Lead Product Object by criteria.

Life Cycle Status: Active

Request Payload

Element Name Type Description

findCriteria

{http://xmlns.oracle.com/adf/svc/types/}FindCriteria

A required input parameter of the findLeadResource web service method. The filter criteria is a cumulative set of attribute criteria that identifies record queried for.

findControl

{http://xmlns.oracle.com/adf/svc/types/}FindControl

The parameter is not used for the method findSalesLeadProduct.

Response Payload

Element Name Type Description

result

Sales Lead Products

The return value of the findLeadProduct web service method. It includes the full set of attributes of records queried.

getSalesLeadResource

A web service method that queries a single record of Oracle Fusion Lead Resource Object by ID.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadResourceId

long

A required input parameter of the getLeadResource web service method. It is the row ID of the record you want to query for.

Response Payload

Element Name Type Description

result

Sales Lead Resources

The return value of the getLeadResource web service method. It includes the full set of attributes of record.

createSalesLeadResource

A web service method that creates Oracle Fusion Lead Resource Object records.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadResource

Sales Lead Resources

A required input parameter of the createLeadResource web service method. The input object includes the attribute values that the record is created with.

Response Payload

Element Name Type Description

result

Sales Lead Resources

The return value of the createLeadResource web service method. It includes the full set of attributes of the record.

updateSalesLeadResource

A web service method that updates an Oracle Fusion Lead Resource Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadResource

Sales Lead Resources

A required parameter of the updateLeadResource web service method. The record matching the ID specified in this input lead resource is updated with the corresponding input attribute values also.

Response Payload

Element Name Type Description

result

Sales Lead Resources

The return value of the updateLeadResource web service method. It includes the full set of attributes of the record.

deleteSalesLeadResource

A web service method that deletes an Oracle Fusion Lead Resource Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadResource

Sales Lead Resources

A required input parameter of the deleteLeadResource web service method. The record matching the input attribute values specified in the Lead Resource is deleted.

Response Payload

Element Name Type Description

result

void

The parameter is not applicable for the method deleteSalesLeadResource.

findSalesLeadResource

A web service method that queries a single record or set of records of Oracle Fusion Lead Resource Object by criteria.

Life Cycle Status: Active

Request Payload

Element Name Type Description

findCriteria

{http://xmlns.oracle.com/adf/svc/types/}FindCriteria

A required input parameter of the findLeadResource web service method. The filter criteria is a cumulative set of attribute criteria that identifies records queried for.

findControl

{http://xmlns.oracle.com/adf/svc/types/}FindControl

The parameter is not used for the method findSalesLeadResource.

Response Payload

Element Name Type Description

result

Sales Lead Resources

The return value of the findLeadResource web service method. It includes the full set of attributes of records queried.

getSalesLead

A web service method that queries a single record of Oracle Fusion Lead Object by ID.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadId

long

A required input parameter of the getLead web service method. It is the row ID of the record you want to query for.

Response Payload

Element Name Type Description

result

Sales Lead

The return value of the getLead web service method. It includes the full set of attributes of record.

createSalesLead

A web service method that creates Oracle Fusion Lead Object records.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLead

Sales Lead

A required input parameter of the createLead web service method. The input object includes the attribute values that the lead record is created with.

Response Payload

Element Name Type Description

result

Sales Lead

The return value of the createLead web service method. It includes the full set of attributes of the record.

updateSalesLead

A web service method that updates an Oracle Fusion Lead Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLead

Sales Lead

A required parameter of the updateLead web service method. The record matching the ID specified in this input lead contact is updated with the corresponding input attribute values also.

Response Payload

Element Name Type Description

result

Sales Lead

The return value of the updateLead web service method. It includes the full set of attributes of the record.

deleteSalesLead

A web service method that deletes an Oracle Fusion Lead Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLead

Sales Lead

A required input parameter of the deleteLead web service method. The record matching the input attribute values specified in the Lead is deleted.

Response Payload

Element Name Type Description

result

void

The parameter is not applicable for the method deleteSalesLead.

mergeSalesLead

A web service method that either creates a single record of Oracle Fusion Lead Object or updates a record by the given ID.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLead

Sales Lead

A required parameter of the mergeSalesLead web service method. The record matching the ID specified in this input is updated. If no ID is specified, the record is created instead.

Response Payload

Element Name Type Description

result

Sales Lead

The return value of the mergeLead web service method. It includes the full set of attributes of the record.

findSalesLead

A web service method that queries a single record or set of records of Oracle Fusion Lead Object by criteria.

Life Cycle Status: Active

Request Payload

Element Name Type Description

findCriteria

{http://xmlns.oracle.com/adf/svc/types/}FindCriteria

A required input parameter of the findLead web service method. The filter criteria is the cumulative set of attribute criteria that identifies records queried for.

findControl

{http://xmlns.oracle.com/adf/svc/types/}FindControl

The parameter is not used for the method findSalesLead.

Response Payload

Element Name Type Description

result

Sales Lead

The return value of the findLead web service method. It includes the full set of attributes of records queried.

processSalesLead

A web service method that creates or updates Oracle Fusion Lead Object record in bulk.

Life Cycle Status: Active

Request Payload

Element Name Type Description

changeOperation

string

As a input parameter value either of create, merge or update needs to be passed.

salesLead

Sales Lead

A required parameter of the processLead web service method. The list of lead input records to be created or merged or updated.

processControl

{http://xmlns.oracle.com/adf/svc/types/}ProcessControl

It has three parts. For the first parameter, value can be full which means full set of lead attributes to be returned, value of key means only lead ID values to be returned, value of none means no value returned. For the second parameter, similar to first parameter but related to exceptions. For the third mandatory parameter, indicates true or false for partial failure allowed or not.

Response Payload

Element Name Type Description

result

Sales Lead

The return value of the processLead web service method. It can be none or a list of only the lead IDs or a list of full set of lead records.

getSalesLeadContact

A web service method that queries a single record of Oracle Fusion Lead Contact Object by ID.

Life Cycle Status: Active

Request Payload

Element Name Type Description

leadMemberId

long

A required input parameter of the getLeadContact web service method. It is the row ID of the record you want to query for.

Response Payload

Element Name Type Description

result

Sales Lead Contacts

The return value of the getLeadContact web service method. It includes the full set of attributes of record.

createSalesLeadContact

A web service method that creates Oracle Fusion Lead Contact Object records.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadContact

Sales Lead Contacts

A required input parameter of the createLeadContact web service method. It includes the attribute values that the record is created with.

Response Payload

Element Name Type Description

result

Sales Lead Contacts

The return value of the createLeadContact web service method. It includes the full set of attributes of the record.

updateSalesLeadContact

A web service method that updates an Oracle Fusion Lead Contact Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadContact

Sales Lead Contacts

A required parameter of the updateLeadContact web service method. The record matching the ID specified in this input lead contact is updated with the corresponding input attribute values also.

Response Payload

Element Name Type Description

result

Sales Lead Contacts

The return value of the updateLeadContact web service method. It includes the full set of attributes of the record.

deleteSalesLeadContact

A web service method that deletes an Oracle Fusion Lead Contact Object record.

Life Cycle Status: Active

Request Payload

Element Name Type Description

salesLeadContact

Sales Lead Contacts

A required input parameter of the deleteLeadContact web service method. The lead contact record matching the input attribute values specified are deleted.

Response Payload

Element Name Type Description

result

void

The parameter is not applicable for the method deleteSalesLeadContact.

findSalesLeadContact

A web service method that queries a single record or set of records of Oracle Fusion Lead Contact Object by criteria.

Life Cycle Status: Active

Request Payload

Element Name Type Description

findCriteria

{http://xmlns.oracle.com/adf/svc/types/}FindCriteria

A required input parameter of the findLeadContact web service method. The filter criteria is the cumulative set of attribute criteria that identifies records queried for.

findControl

{http://xmlns.oracle.com/adf/svc/types/}FindControl

The parameter is not used for the method findSalesLeadContact.

Response Payload

Element Name Type Description

result

Sales Lead Contacts

The return value of the findLeadContact web service method. It includes the full set of attributes of records queried.

getDfltObjAttrHints

An operation to retrieve user interface hints, such as the service data object label and object attribute labels, for the specified service data object and locale. As a prerequisite, invoke the getEntityList operation defined on this service to get the list of possible values for the viewName request payload element.

Life Cycle Status: Active

Request Payload

Element Name Type Description

viewName

string

The service view usage name, an internal name for the service data object. Specify the value of the <name> element from the getEntityList operation response payload.

localeName

string

The locale to use when evaluating locale-based user interface hints. The localeName is in ISO 639-1 format.

Response Payload

Element Name Type Description

result

{http://xmlns.oracle.com/adf/svc/types/}ObjAttrHints

The label and user interface hints for the specified service data object and its attributes in a name-value pair format.

getServiceLastUpdateTime

An operation that returns the date and time when the schema files referenced in the service definition last changed.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name Type Description

result

{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp

The date and time when the service definition was last updated. The parameter is present in ISO 8601 format.

getEntityList

An operation to get the list of service data objects defined on this service.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name Type Description

result

{http://xmlns.oracle.com/adf/svc/types/}ServiceViewInfo

A list of service data objects defined on this service. For each service data object, the result includes the QName, internal name, and Boolean values indicating whether create, update, merge, and delete operations can be performed on the object.

Security

The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.

Service Operations to Privileges Mapping

Operation Name Privilege Code Privilege Name Privilege Description

All Operations

MKL_VIEW_SALES_LEAD_PRIV

View Sales Lead

Allows viewing sales leads. A sales lead is a prospect or existing customer who has interest or the potential for interest in a product or service being sold.

All Operations

MKL_SET_UP_SALES_LEAD_PRIV

Set Up Sales Lead

Allows setting up common configuration settings, including assignment manager, assessment templates, appointments, interactions, notes, tasks, standard lookup types, profile options and descriptive flexfields for sales leads.

All Operations

MKL_MANAGE_SALES_LEAD_PRIV

Manage Sales Lead

Allows web services management of sales leads including modifying lead attributes and accepting or rejecting sales leads.

Privileges to Duty Roles Mapping

Privilege Code Granted to Duty Role Code Granted to Duty Role Name Granted To Duty Role Description

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_FOLLOW_UP_MANAGEMENT_READ_ONLY_DUTY

Sales Lead Follow Up Management Read Only

Read Only role for Sales Lead Follow Up Management Duty.

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_FOLLOW_UP_READ_ONLY_DUTY

Sales Lead Follow Up Read Only

Read Only role for Sales Lead Follow Up Duty

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY

Marketing Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

Channel Administrator

Executes Oracle Partnership Management setup tasks.

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_QUALIFICATION_SUPERVISION_DUTY

Sales Lead Qualification Supervision

Qualifies sales leads to determine the sales readiness of all the leads in your reporting hierarchy.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

Channel Partner Portal Administrator

Maintains customer-specific changes of all partner portal pages, external, internal, and anonymous pages.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZBS_SALES_REPRESENTATIVE_JOB

Sales Representative

Represents the business to sell its products. Maintains relationships with customers and contacts, builds pipeline, manages leads and opportunities and performs sales forecasting.

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_QUALIFIER_JOB

Sales Lead Qualifier

Identifies, generates and qualifies sales leads and ensures that they are successfully closed within established time objectives. Includes the ability to deliver reports, ensure a healthy sales pipeline volume, help shorten sales cycles, shape lead generation strategies, and provide effective guidance to the rest of the lead qualification team. Other supporting roles include territory development, event and webinar strategies.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

Customer Relationship Management Application Administrator

Individual responsible for customer relationship management application administration. Collaborates with customer relationship management application users to maintain consistent financial application setup, rules, and access.

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_FOLLOW_UP_DUTY

Sales Lead Follow Up

Processes sales lead for follow up actions including the qualification and conversion of sales lead to revenue opportunities.

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_QUALIFICATION_DUTY

Sales Lead Qualification

Qualifies sales leads to determine the sales readiness of the lead.

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_PROCESSING_DUTY

Sales Lead Processing

Processes sales leads including managing, importing, and assigning sales lead activities.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

Partner Administrator

Registers the partner organization and program enrollment for the partner company. Manages the creation and removal of partner users and the users' privileges.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZCM_SALES_PARTY_REVIEW_DUTY

Sales Party Review

Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.

MKL_VIEW_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_FOLLOW_UP_MANAGEMENT_DUTY

Sales Lead Follow Up Management

Manages sales lead follow up marketing activities from qualification and assessment of leads to reassignment to sales for follow up sales activities including the conversion of sales lead to revenue opportunities.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

Channel Operations Manager

Maintains and manages partner transactional data.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY

Partner Sales Party Management

Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

MKL_VIEW_SALES_LEAD_PRIV

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.

MKL_SET_UP_SALES_LEAD_PRIV

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

Customer Relationship Management Application Administrator

Individual responsible for customer relationship management application administration. Collaborates with customer relationship management application users to maintain consistent financial application setup, rules, and access.

MKL_SET_UP_SALES_LEAD_PRIV

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

Marketing Operations Manager

Manages the operations for marketing and leads. Develops tactical campaigns to carry out marketing strategies and communicate offers to customer segments using multiple marketing channels. Monitors campaign interactions, captures campaign responses, and manages sales leads to fill the sales pipeline. Creates and maintains the setup for marketing campaigns, responses, segments, lists, and treatments.

MKL_MANAGE_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_QUALIFICATION_DUTY

Sales Lead Qualification

Qualifies sales leads to determine the sales readiness of the lead.

MKL_MANAGE_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_PROCESSING_DUTY

Sales Lead Processing

Processes sales leads including managing, importing, and assigning sales lead activities.

MKL_MANAGE_SALES_LEAD_PRIV

ORA_MKL_SALES_LEAD_QUALIFICATION_SUPERVISION_DUTY

Sales Lead Qualification Supervision

Qualifies sales leads to determine the sales readiness of all the leads in your reporting hierarchy.

Duty Roles to Duty or Job Roles Mapping

Duty Role Code Granted to Duty or Job Role Code Granted to Duty or Job Role Name Granted To Duty or Job Role Description

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_MKL_SALES_LEAD_QUALIFIER_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY

Access Groups Enablement

Enables the Access Groups functionality.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MKL_CHANNEL_DEAL_REG_MANAGEMENT_DUTY

Channel Deal Registration Management

Reviews, accepts, and rejects deal registrations. Includes the ability to view deal registration details and update certain attributes.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZPM_CHANNEL_MANAGER_DASHBOARD_DUTY

Channel Manager Dashboard

Provides channel roles a dashboard to manage their daily transactions.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZPM_CHANNEL_MANAGER_DASHBOARD_DUTY

Channel Manager Dashboard

Provides channel roles a dashboard to manage their daily transactions.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZPM_CHANNEL_MANAGER_DASHBOARD_DUTY

Channel Manager Dashboard

Provides channel roles a dashboard to manage their daily transactions.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZPM_CHANNEL_MANAGER_DASHBOARD_DUTY

Channel Manager Dashboard

Provides channel roles a dashboard to manage their daily transactions.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_OKC_CONTRACT_REQUEST_AUTHORING_DUTY_CRM

Contract Request Authoring

Authors contract request, uploads relevant documents and provides sufficient information to assignee to create contract.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_OKC_CONTRACT_SEARCH_VIEW_DUTY_CRM

Contract Search and View Access

Searches and views contracts for the assigned business units.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_OKC_CONTRACT_SETUP_DUTY_CRM

Contract Setup

Contract Setup

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_OKC_CONTRACT_SETUP_DUTY_CRM

Contract Setup

Contract Setup

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_OKC_CONTRACT_SETUP_DUTY_CRM

Contract Setup

Contract Setup

ORA_ZCM_SALES_PARTY_REVIEW_DUTY

ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM

Contract View Access Across All Contracts

Views all contracts across an enterprise.

ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY

ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM

Contract View Access Across All Contracts

Views all contracts across an enterprise.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_SVC_CONV_MESSAGE_ADMINISTRATION

Conversation Message Administration

Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_SVC_CONV_MESSAGE_MANAGEMENT

Conversation Message Management

Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_SVC_CONV_MESSAGE_MANAGEMENT

Conversation Message Management

Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZCH_CDM_ADMIN_DUTY

Customer Data Management Administration

Administers customer data management.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_SVC_CSS_ADMINISTRATION

Customer Self-Service Administration

Manages the provisioning and approval of self service registration requests

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZCA_DATA_INTEGRATION_MANAGEMENT_DUTY

Data Integration Management

This role allows setup and management of data integration maps and instances.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_GEO_ADMIN_DUTY

Geography Administration

Grants privileges to set up geographies

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_CN_INCENTIVES_ADMINISTRATION_DUTY_CRM

Incentive Compensation Administration

Configure and maintain incentive compensation enterprise and business unit setup.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_EGP_ITEM_MANAGEMENT_DUTY_CRM

Item Management

Creates and manages items including item attributes, item structures, packs, associations, relationships, and catalog assignments.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_EGP_ITEM_MANAGEMENT_DUTY_CRM

Item Management

Creates and manages items including item attributes, item structures, packs, associations, relationships, and catalog assignments.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_EGP_ITEM_MANAGEMENT_DUTY_CRM

Item Management

Creates and manages items including item attributes, item structures, packs, associations, relationships, and catalog assignments.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_EGP_ITEM_MANAGEMENT_DUTY_CRM

Item Management

Creates and manages items including item attributes, item structures, packs, associations, relationships, and catalog assignments.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_CSO_KNOWLEDGE_HOME_SERVICE_DUTY

Knowledge Home for Service

Knowledge Home duty role strictly for service access

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_CSO_KNOWLEDGE_HOME_SERVICE_DUTY

Knowledge Home for Service

Knowledge Home duty role strictly for service access

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_CSO_KNOWLEDGE_SETUP_AND_MAINTENANCE_DUTY

Knowledge Setup and Maintenance

Provides the users with the ability to setup and manage knowledge base

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MKL_LEAD_REGISTRATION_MANAGEMENT_DUTY

Lead Registration Management

Manages and analyzes sales lead registrations. Includes the ability to create sales lead registrations, edit both internal and partner lead attributes as needed, and view lead age and status.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MKL_LEAD_REGISTRATION_MANAGEMENT_DUTY

Lead Registration Management

Manages and analyzes sales lead registrations. Includes the ability to create sales lead registrations, edit both internal and partner lead attributes as needed, and view lead age and status.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MKL_LEAD_REGISTRATION_MANAGEMENT_DUTY

Lead Registration Management

Manages and analyzes sales lead registrations. Includes the ability to create sales lead registrations, edit both internal and partner lead attributes as needed, and view lead age and status.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_MKL_LEAD_REGISTRATION_MANAGEMENT_DUTY

Lead Registration Management

Manages and analyzes sales lead registrations. Includes the ability to create sales lead registrations, edit both internal and partner lead attributes as needed, and view lead age and status.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MKL_LEAD_REGISTRATION_PROCESSING_DUTY

Lead Registration Processing

Reviews, accepts, and rejects sales lead registrations. Includes the ability to view sales lead details and update internal attributes.

ORA_MKL_SALES_LEAD_QUALIFIER_JOB

ORA_MKL_LEAD_REGISTRATION_PROCESSING_DUTY

Lead Registration Processing

Reviews, accepts, and rejects sales lead registrations. Includes the ability to view sales lead details and update internal attributes.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_MKL_LEAD_REGISTRATION_PROCESSING_DUTY

Lead Registration Processing

Reviews, accepts, and rejects sales lead registrations. Includes the ability to view sales lead details and update internal attributes.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_MKL_LEAD_REGISTRATION_SUBMISSION_DUTY

Lead Registration Submission

Submits sales lead registrations to the enterprise and manages sales lead attributes. Includes the ability to create, accept, and reject sales lead registrations.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MKL_LEAD_REGISTRATION_SUBMISSION_DUTY

Lead Registration Submission

Submits sales lead registrations to the enterprise and manages sales lead attributes. Includes the ability to create, accept, and reject sales lead registrations.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MKL_LEAD_REGISTRATION_SUBMISSION_DUTY

Lead Registration Submission

Submits sales lead registrations to the enterprise and manages sales lead attributes. Includes the ability to create, accept, and reject sales lead registrations.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MKL_LEAD_REGISTRATION_SUBMISSION_DUTY

Lead Registration Submission

Submits sales lead registrations to the enterprise and manages sales lead attributes. Includes the ability to create, accept, and reject sales lead registrations.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_MKL_LEAD_REGISTRATION_SUBMISSION_DUTY

Lead Registration Submission

Submits sales lead registrations to the enterprise and manages sales lead attributes. Includes the ability to create, accept, and reject sales lead registrations.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MKT_MARKETING_BUDGET_MAINTENANCE_DUTY

MDF Budget Maintenance

Manages MDF budgets including import, export, and viewing budget fund requests and claims that use budgeted funds for marketing activities.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MKT_MARKETING_BUDGET_MAINTENANCE_DUTY

MDF Budget Maintenance

Manages MDF budgets including import, export, and viewing budget fund requests and claims that use budgeted funds for marketing activities.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_MKT_MARKETING_BUDGET_UTILIZATION_DUTY

MDF Utilization

Creates and manages MDF requests and claims for marketing activities.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MKT_MARKETING_BUDGET_UTILIZATION_DUTY

MDF Utilization

Creates and manages MDF requests and claims for marketing activities.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MKT_MARKETING_ANALYSIS_DUTY

Marketing Analysis

Analyzes marketing effectiveness across the enterprise by viewing detailed marketing campaign, list, segment, and treatment information from the audience and campaign work areas.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MKT_MARKETING_APPROVER_ABSTRACT

Marketing Approver

Approves partner sales lead registrations submitted by external partners.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MKT_MARKETING_AUDIENCE_MANAGEMENT_DUTY

Marketing Audience Management

Manages marketing lists from the audience work area. Marketing lists contain contacts and are used by marketing campaigns as the intended recipients of marketing messages.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MKT_MARKETING_CAMPAIGN_MANAGEMENT_DUTY

Marketing Campaign Management

Manages secured marketing campaigns from planning to design and execution. Defines and maintains secured marketing treatments, lists, segments, and content.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MKT_MARKETING_EXECUTION_MANAGEMENT_DUTY

Marketing Execution Management

Manages the execution of secured marketing campaigns. Manages secured marketing responses including response import and converting responses to sales leads and opportunities. Schedules and monitors processes to record response interactions and create trading community members from suspects.Manages the execution of secured marketing campaigns. Manages secured marketing responses including response import and converting responses to sales leads and opportunities. Schedules and monitors processes to record response interactions and create trading community members from suspects.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MKT_MARKETING_MAINTENANCE_DUTY

Marketing Maintenance

Creates and maintains setup for marketing campaigns, responses, segments, lists, and treatments across the enterprise. Additional duties include file import management for the import of marketing campaign responses.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MKT_MARKETING_MAINTENANCE_DUTY

Marketing Maintenance

Creates and maintains setup for marketing campaigns, responses, segments, lists, and treatments across the enterprise. Additional duties include file import management for the import of marketing campaign responses.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY

Marketing Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.

ORA_MKL_SALES_LEAD_QUALIFIER_JOB

ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY

Marketing Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MOO_OPPORTUNITY_CHANNEL_ADMINISTRATION_DUTY

Opportunity Channel Administration

Administers all aspects of the application, including some setup. This role is for channel administrators.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MOO_OPPORTUNITY_CHANNEL_ADMINISTRATION_DUTY

Opportunity Channel Administration

Administers all aspects of the application, including some setup. This role is for channel administrators.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MOO_OPPORTUNITY_CHANNEL_ADMINISTRATION_DUTY

Opportunity Channel Administration

Administers all aspects of the application, including some setup. This role is for channel administrators.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_MOO_OPPORTUNITY_CHANNEL_ADMINISTRATION_DUTY

Opportunity Channel Administration

Administers all aspects of the application, including some setup. This role is for channel administrators.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_MOO_OPPORTUNITY_PARTNER_ADMINISTRATION_DUTY

Opportunity Partner Administration

Administers all aspects of the application, including some setup. This role is for partner administrators.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MOO_OPPORTUNITY_PARTNER_ADMINISTRATION_DUTY

Opportunity Partner Administration

Administers all aspects of the application, including some setup. This role is for partner administrators.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_MOO_OPPORTUNITY_SALES_REPRESENTATIVE_DUTY

Opportunity Sales Representative

Manages or views all aspects of the application. This role is for salespersons.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_MOO_OPPORTUNITY_TERRITORY_RESOURCE_DUTY

Opportunity Territory Resource

Manages all aspects of the application. This role is for resources whose territories are on the opportunity territory team.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ACCOUNT_ADMINISTRATION_DUTY

Partner Account Administration

Maintains a partner account, including managing members and partner profile information.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZPM_PARTNER_ACCOUNT_ADMINISTRATION_DUTY

Partner Account Administration

Maintains a partner account, including managing members and partner profile information.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ACCOUNT_ADMINISTRATION_DUTY

Partner Account Administration

Maintains a partner account, including managing members and partner profile information.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ACCOUNT_ADMINISTRATION_DUTY

Partner Account Administration

Maintains a partner account, including managing members and partner profile information.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ACCOUNT_REVIEW_DUTY

Partner Account Review

Views a partner account, including viewing a partner's members, profile, and account team.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZPM_PARTNER_ACCOUNT_REVIEW_DUTY

Partner Account Review

Views a partner account, including viewing a partner's members, profile, and account team.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ACCOUNT_REVIEW_DUTY

Partner Account Review

Views a partner account, including viewing a partner's members, profile, and account team.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ACCOUNT_REVIEW_DUTY

Partner Account Review

Views a partner account, including viewing a partner's members, profile, and account team.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ADMINISTRATOR_DASHBOARD_DUTY

Partner Administrator Dashboard

Executes transactional items within the partner dashboard when belongs to an approved partner organization. This role is for an administrator.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_ADMINISTRATOR_DASHBOARD_DUTY

Partner Administrator Dashboard

Executes transactional items within the partner dashboard when belongs to an approved partner organization. This role is for an administrator.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_MKL_PARTNER_DEAL_REG_MANAGEMENT_DUTY

Partner Deal Registration Management

Creates and submits deal registrations. Includes the ability to create deal registrations, submit deal registrations and view updates.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MKL_PARTNER_DEAL_REG_MANAGEMENT_DUTY

Partner Deal Registration Management

Creates and submits deal registrations. Includes the ability to create deal registrations, submit deal registrations and view updates.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_IMPORT_ADMINISTRATION_DUTY

Partner Import Administration

Partner Import Administration Duty role. This duty will allow for administration activities of Partner Import

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZPM_PARTNER_IMPORT_ADMINISTRATION_DUTY

Partner Import Administration

Partner Import Administration Duty role. This duty will allow for administration activities of Partner Import

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_IMPORT_ADMINISTRATION_DUTY

Partner Import Administration

Partner Import Administration Duty role. This duty will allow for administration activities of Partner Import

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_IMPORT_ADMINISTRATION_DUTY

Partner Import Administration

Partner Import Administration Duty role. This duty will allow for administration activities of Partner Import

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_MANAGMENT_AS_PARTNER_DUTY

Partner Management as Partner Administrator

Manages the partner account for their partner organization, including managing members, users, and profile information. This role is for the partner administrator.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZPM_PARTNER_MANAGMENT_AS_PARTNER_DUTY

Partner Management as Partner Administrator

Manages the partner account for their partner organization, including managing members, users, and profile information. This role is for the partner administrator.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY

Partner Sales Party Management

Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY

Partner Sales Party Management

Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY

Partner Sales Party Management

Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY

Partner Sales Party Management

Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY

Partner Sales Party Management

Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_MKT_PERSONAL_CAMPAIGN_MANAGEMENT_DUTY

Personal Campaign Management

Manages secured personal campaigns used to promote products or events to specific customers.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_ZSP_PRODUCT_RECOMMENDATION_ANALYSIS_DUTY

Product Recommendation Analysis

Manages business rules and recommendations about selling the right products to the right customers. Analyzes product recommendations and schedules sales lead generation and predictive model learning.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_HZ_RESOURCE_ABSTRACT

Resource

Identifies the person as front office personnel.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_HZ_RESOURCE_ABSTRACT

Resource

Identifies the person as front office personnel.

ORA_MKL_SALES_LEAD_QUALIFIER_JOB

ORA_HZ_RESOURCE_ABSTRACT

Resource

Identifies the person as front office personnel.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_HZRESOURCE_ADMINISTRATOR_DUTY

Resource Administration

Administers resource information.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_HZRESOURCE_ADMINISTRATOR_DUTY

Resource Administration

Administers resource information.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_HZRESOURCE_ADMINISTRATOR_DUTY

Resource Administration

Administers resource information.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_HZRESOURCE_ADMINISTRATOR_DUTY

Resource Administration

Administers resource information.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_HZRESOURCE_ADMINISTRATOR_DUTY

Resource Administration

Administers resource information.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY

Resource Organization Administration

Administers resource organizations.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY

Resource Organization Administration

Administers resource organizations.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY

Resource Organization Administration

Administers resource organizations.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY

Resource Organization Administration

Administers resource organizations.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY

Resource Organization Administration

Administers resource organizations.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY

Resource Organization Administration

Administers resource organizations.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY

Resource Team Administration

Defines resource teams.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY

Resource Team Administration

Defines resource teams.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZCA_REVIEW_CRM_APPROVAL_TRANSACTIONS_ADMINISTRATOR

Review CRM Approval Transactions Administrator

Allows viewing of information for CRM approval transactions by an administrator.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZBS_SALES_CHANGE_HISTORY_INQUIRY_DUTY

Sales Change History Inquiry

Views change history of sales business objects for members within the sales organization.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZBS_SALES_CHANGE_HISTORY_INQUIRY_DUTY

Sales Change History Inquiry

Views change history of sales business objects for members within the sales organization.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZBS_SALES_CHANGE_HISTORY_INQUIRY_DUTY

Sales Change History Inquiry

Views change history of sales business objects for members within the sales organization.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_ZBS_SALES_CHANGE_HISTORY_INQUIRY_DUTY

Sales Change History Inquiry

Views change history of sales business objects for members within the sales organization.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZPM_SALES_CHANGE_HISTORY_INQUIRY_DUTY_FOR_CHANNEL_SALES

Sales Change History Inquiry for Channel Sales

View change history of marketing and partner business objects for members within the channel sales organization.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZPM_SALES_CHANGE_HISTORY_INQUIRY_DUTY_FOR_CHANNEL_SALES

Sales Change History Inquiry for Channel Sales

View change history of marketing and partner business objects for members within the channel sales organization.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_ZPM_SALES_CHANGE_HISTORY_INQUIRY_DUTY_FOR_PARTNER

Sales Change History Inquiry for Partner

View change history of marketing and partner business objects for members within the partner organization.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZSF_SALES_FORECASTING_DUTY

Sales Forecasting

Manages sales forecasts, sales forecast items, sales forecast adjustments, and sales forecast item adjustments. Additional duties include exporting forecast information.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_ZSF_SALES_FORECASTING_DUTY

Sales Forecasting

Manages sales forecasts, sales forecast items, sales forecast adjustments, and sales forecast item adjustments. Additional duties include exporting forecast information.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MKL_SALES_LEAD_FOLLOW_UP_DUTY

Sales Lead Follow Up

Processes sales lead for follow up actions including the qualification and conversion of sales lead to revenue opportunities.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MKL_SALES_LEAD_FOLLOW_UP_DUTY

Sales Lead Follow Up

Processes sales lead for follow up actions including the qualification and conversion of sales lead to revenue opportunities.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MKL_SALES_LEAD_FOLLOW_UP_DUTY

Sales Lead Follow Up

Processes sales lead for follow up actions including the qualification and conversion of sales lead to revenue opportunities.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_MKL_SALES_LEAD_FOLLOW_UP_DUTY

Sales Lead Follow Up

Processes sales lead for follow up actions including the qualification and conversion of sales lead to revenue opportunities.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_MKL_SALES_LEAD_FOLLOW_UP_DUTY

Sales Lead Follow Up

Processes sales lead for follow up actions including the qualification and conversion of sales lead to revenue opportunities.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MKL_SALES_LEAD_PROCESSING_DUTY

Sales Lead Processing

Processes sales leads including managing, importing, and assigning sales lead activities.

ORA_MKL_SALES_LEAD_PROCESSING_DUTY

ORA_MKL_SALES_LEAD_QUALIFICATION_DUTY

Sales Lead Qualification

Qualifies sales leads to determine the sales readiness of the lead.

ORA_MKL_SALES_LEAD_QUALIFIER_JOB

ORA_MKL_SALES_LEAD_QUALIFICATION_DUTY

Sales Lead Qualification

Qualifies sales leads to determine the sales readiness of the lead.

ORA_MKL_SALES_LEAD_PROCESSING_DUTY

ORA_MKL_SALES_LEAD_QUALIFICATION_SUPERVISION_DUTY

Sales Lead Qualification Supervision

Qualifies sales leads to determine the sales readiness of all the leads in your reporting hierarchy.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY

Sales Party Administration

Manages named sales accounts, sales account import scheduler and the flagging of existing accounts. Additional duties include managing sales parties, functional setups, customer center objects, and relationship information inquiries.

ORA_MKL_SALES_LEAD_QUALIFIER_JOB

ORA_ZCM_SALES_PARTY_ADMINISTRATION_DUTY

Sales Party Administration

Manages named sales accounts, sales account import scheduler and the flagging of existing accounts. Additional duties include managing sales parties, functional setups, customer center objects, and relationship information inquiries.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

Sales Party Management

Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

ORA_ZCM_SALES_PARTY_REVIEW_DUTY

Sales Party Review

Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_ZCM_SALES_PARTY_REVIEW_DUTY

Sales Party Review

Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_SVC_SERVICE_AVAILABILITY_MANAGEMENT

Service Availability Management

Manage the service availability data including reading and writing the availability of a service.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_SVC_SERVICE_PROFILE_ADMINISTRATION

Service Profile Administration

Manages all aspects of the Service Profile object, including deleting a service profile.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_SVC_SR_ADMINISTRATOR

Service Request Administrator

Administers all aspects of the Service application, including Setup.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_SVC_SR_CHANNEL_USER

Service Request Channel User

Manages all aspects of the Service Request related to partner accounts

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_SVC_SR_CONTRIBUTOR

Service Request Contributor

Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_SVC_SR_PARTNER_USER

Service Request Partner User

Individual from the partner organization requesting for support to resolve their questions and issues.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_SVC_SERVICE_STATUS_COMPUTATION

Service Status Computation

Perform actions required to determine the availability of a service.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_ZCM_SETUP_CUSTOMER_CENTER_DUTY

Setup Customer Center

Manages customer center set up, sales party creation and their related objects, such as appointments, assessments, interactions, notes and tasks.

ORA_ZPM_PARTNER_ADMINISTRATOR_JOB

ORA_HRS_SOCIAL_CONNECTION_PARTNER_DUTY_CRM

Social Connection Partner

Performs all Oracle Fusion Social Connection partner duties.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_HRS_SOCIAL_CONNECTION_PARTNER_DUTY_CRM

Social Connection Partner

Performs all Oracle Fusion Social Connection partner duties.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_HRS_SOCIAL_CONNECTION_PARTNER_DUTY_CRM

Social Connection Partner

Performs all Oracle Fusion Social Connection partner duties.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_HRS_SOCIAL_CONNECTION_PARTNER_DUTY_CRM

Social Connection Partner

Performs all Oracle Fusion Social Connection partner duties.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_HRS_SOCIAL_CONNECTION_PARTNER_DUTY_CRM

Social Connection Partner

Performs all Oracle Fusion Social Connection partner duties.

ORA_ZBS_SALES_REPRESENTATIVE_JOB

ORA_OSS_SUBSCRIPTION_SALES_VIEW_DUTY

Subscription Sales View

Searches and views subscriptions for the assigned business units. This duty role is specifically applicable for sales job roles.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_OSS_SUBSCRIPTION_SPECIALIST_JOB

Subscription Specialist

Individual responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MOT_TERRITORY_MANAGEMENT_DUTY

Territory Management

Manages sales territories, territory proposals, and quotas.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MOT_TERRITORY_MANAGEMENT_DUTY

Territory Management

Manages sales territories, territory proposals, and quotas.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MOT_TERRITORY_MANAGEMENT_SETUP_DUTY

Territory Management Setup

Manages sales territory setup, including lookups, profile options, flexfields, and dimension data. Runs dimension synchronization, and visibility jobs. Additional duties include quota management setup.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_HZ_TRADING_COMMUNITY_CUSTOMER_ACCOUNT_ADMINISTRATION_DUTY

Trading Community Customer Account Administration

Grants privileges to setup customer account information.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_DATA_QUALITY_ADMIN_DUTY

Trading Community Data Quality Administration

Configures, reviews, and edits predefined data quality server configurations and the predefined matching, synchronization, and cleansing configurations.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_MKL_SALES_LEAD_PROCESSING_DUTY

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_MKT_MARKETING_OPERATIONS_MANAGER_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY

Trading Community Import Batch Management

Manages trading community data import batches.

ORA_ZPM_CHANNEL_PARTNER_PORTAL_ADMINISTRATOR_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_PROCESS_DUTY

Trading Community Import Process Management

Manages trading community data import batch processes.

ORA_MKL_SALES_LEAD_PROCESSING_DUTY

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_PROCESS_DUTY

Trading Community Import Process Management

Manages trading community data import batch processes.

ORA_ZPM_CHANNEL_OPERATIONS_MANAGER_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_PROCESS_DUTY

Trading Community Import Process Management

Manages trading community data import batch processes.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_PROCESS_DUTY

Trading Community Import Process Management

Manages trading community data import batch processes.

ORA_ZPM_CHANNEL_ADMINISTRATOR_JOB

ORA_MANAGE_TRADING_COMMUNITY_IMPORT_PROCESS_DUTY

Trading Community Import Process Management

Manages trading community data import batch processes.

ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB

ORA_HZ_TRADING_COMMUNITY_PERSON_ADMINISTRATION_DUTY

Trading Community Person Administration

Grants privileges to setup person information.