Action Plan Service

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Handles	Template
Handles	Action Relation
Handles	Action Plan Action
Handles	Action Attribute
Handles	Action Plan
Handles	Action Plan Action Relation
Handles	Action
Handles	Action Condition
Handles	Template Action

Operations

addActionPlan
orchestrateActions
initiateActionPlan
addAdhocActionToActionPlan
discardActionPlan
getAction
createAction
updateAction
deleteAction
getActionPlan
createActionPlan
updateActionPlan
deleteActionPlan
findActionPlan
getTemplate
createTemplate
updateTemplate
deleteTemplate

addActionPlan

Creates a action plan for the given entity.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
templateId	long	Identifier for the action plan template from which the action is created.
objectEntityName	string	Name of the parent entity object of the action plan.
objectId	long	Object identifier for the action plan.
actionPlanName	string	Name of the action plan.

Response Payload

Element Name	Type	Description
result	long	Indicates that the action plan is created.

orchestrateActions

This method is invoked through the ESS job to process all the exsiting plans and their actions. This method does the following 1. Compute statuses for all the actions in progress 2. Check if a new action must be initiated 3. Initiate actions and create respective business objects 4. Update action plans accordingly

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	void	None.

initiateActionPlan

Initiates an action plan by starting the root actions in it.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionPlanId	long	Action plan identifier.

Response Payload

Element Name	Type	Description
result	boolean	Indicates if an action plan is initiated or not.

addAdhocActionToActionPlan

Add an adhoc action to action plan.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionPlanId	long	Indicates an action plan identifier.
actionNumber	string	Indicates an action reference number.

Response Payload

Element Name	Type	Description
result	long	Indicates an action plan action identifier.

discardActionPlan

API to delete an uninitiated Action Plan

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionPlanNumber	string	Indicates an action plan reference Number

Response Payload

Element Name	Type	Description
result	boolean	Identifies if an action plan is deleted or not

getAction

Queries and retrieves a single action record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionId	long	Action identifier.

Response Payload

Element Name	Type	Description
result	Action	An action that matches the inbound parameters.

createAction

Creates a single action record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
action	Action	The action to be created.

Response Payload

Element Name	Type	Description
result	Action	The action that is created.

updateAction

Updates a single action record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
action	Action	The action to be updated.

Response Payload

Element Name	Type	Description
result	Action	The updated action.

deleteAction

Deletes a single action record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
action	Action	The action record to be deleted.

Response Payload

Element Name	Type	Description
result	void	None.

getActionPlan

Queries and retrieves a single action plan record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionPlanId	long	Action plan identifier.

Response Payload

Element Name	Type	Description
result	Action Plan	An action plan that matches the inbound parameters.

createActionPlan

Creates a single action plan record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionPlan	Action Plan	The action plan to be created.

Response Payload

Element Name	Type	Description
result	Action Plan	The action plan that is created.

updateActionPlan

Updates a single action plan record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionPlan	Action Plan	The action plan to be updated.

Response Payload

Element Name	Type	Description
result	Action Plan	The updated action plan.

deleteActionPlan

Deletes a single action plan record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
actionPlan	Action Plan	The action plan record to be deleted.

Response Payload

Element Name	Type	Description
result	void	None.

findActionPlan

Queries a list of action plans based on a filter criteria.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	Indicates the criteria used to query a list of action plans.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Indicates a criteria to filter out action plans that are not currently used.

Response Payload

Element Name	Type	Description
result	Action Plan	Indicates a list of action plans that satisfy the inbound parameters.

getTemplate

Queries a single template record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
templateId	long	The template identifier.

Response Payload

Element Name	Type	Description
result	Template	A template that matches the inbound parameters.

createTemplate

Creates a single template record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
template	Template	The template to be created.

Response Payload

Element Name	Type	Description
result	Template	The template that is created.

updateTemplate

Updates a single template record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
template	Template	The template to be updated.

Response Payload

Element Name	Type	Description
result	Template	The updated template.

deleteTemplate

Deletes a single template record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
template	Template	The template record to be deleted.

Response Payload

Element Name	Type	Description
result	void	None.

Security

The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.

Service Operations to Privileges Mapping

Operation Name	Privilege Code	Privilege Name	Privilege Description
getTemplate	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
getTemplate	SVC_VIEW_ACTION_PLAN_PRIV	View Action Plan	Allows viewing of an Action Plan.
getTemplate	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
getTemplate	SVC_CREATE_ACTION_PLAN_PRIV	Create Action Plan	Allows creation of an Action Plan.
initiateActionPlan	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
updateAction	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
updateAction	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
findActionPlan	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
findActionPlan	SVC_VIEW_ACTION_PLAN_PRIV	View Action Plan	Allows viewing of an Action Plan.
findActionPlan	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
findActionPlan	SVC_CREATE_ACTION_PLAN_PRIV	Create Action Plan	Allows creation of an Action Plan.
createTemplate	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
createActionPlan	SVC_CREATE_ACTION_PLAN_PRIV	Create Action Plan	Allows creation of an Action Plan.
updateActionPlan	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
discardActionPlan	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
getActionPlan	SVC_VIEW_ACTION_PLAN_PRIV	View Action Plan	Allows viewing of an Action Plan.
getActionPlan	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
getActionPlan	SVC_CREATE_ACTION_PLAN_PRIV	Create Action Plan	Allows creation of an Action Plan.
getAction	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
getAction	SVC_VIEW_ACTION_PLAN_PRIV	View Action Plan	Allows viewing of an Action Plan.
getAction	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
getAction	SVC_CREATE_ACTION_PLAN_PRIV	Create Action Plan	Allows creation of an Action Plan.
deleteAction	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
deleteAction	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
addActionPlan	SVC_CREATE_ACTION_PLAN_PRIV	Create Action Plan	Allows creation of an Action Plan.
deleteTemplate	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
addAdhocActionToActionPlan	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
addAdhocActionToActionPlan	SVC_CREATE_ACTION_PLAN_PRIV	Create Action Plan	Allows creation of an Action Plan.
createAction	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.
createAction	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
deleteActionPlan	SVC_EDIT_ACTION_PLAN_PRIV	Edit Action Plan	Allows edit of an Action Plan.
updateTemplate	SVC_SETUP_ACTION_PLAN_PRIV	Setup Action Plan	Allows action plan setup.

Privileges to Duty Roles Mapping

Privilege Code	Granted to Duty Role Code	Granted to Duty Role Name	Granted To Duty Role Description
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_SR_MANAGEMENT	HR Help Desk Service Request Management	Manages all aspects of the HR Help Desk Service Request object.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_SR_ADMINISTRATOR	Service Request Administrator	Administers all aspects of the Service application, including Setup.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_MANAGEMENT	HR Service Request Management	Manages all aspects of the Next Gen HR Help Desk Service Request object.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_ANALYSIS	Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_ADMINISTRATION	HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_SR_POWER_USER	Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_ANALYSIS	HR Service Request Analysis	Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_ANALYSIS	HR Help Desk Analysis	Manages group of HR Help Desk agents. Can view service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT	Internal Service Request Management	Manages all aspects of the Internal Help Desk Service Request object.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_ADMINISTRATION	HR Service Request Administration	Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup.
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_SR_TROUBLESHOOTER	Service Request Troubleshooter	Manages all aspects of the Service Request object
SVC_CREATE_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	Internal Service Request Administration	Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup.
SVC_SETUP_ACTION_PLAN_PRIV	ORA_SVC_SR_ADMINISTRATOR	Service Request Administrator	Administers all aspects of the Service application, including Setup.
SVC_SETUP_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_ADMINISTRATION	HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.
SVC_SETUP_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_ADMINISTRATION	HR Service Request Administration	Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup.
SVC_SETUP_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	Internal Service Request Administration	Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_SR_MANAGEMENT	HR Help Desk Service Request Management	Manages all aspects of the HR Help Desk Service Request object.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_SR_ADMINISTRATOR	Service Request Administrator	Administers all aspects of the Service application, including Setup.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_MANAGEMENT	HR Service Request Management	Manages all aspects of the Next Gen HR Help Desk Service Request object.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_ANALYSIS	Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_ADMINISTRATION	HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_SR_POWER_USER	Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_ANALYSIS	HR Service Request Analysis	Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_ANALYSIS	HR Help Desk Analysis	Manages group of HR Help Desk agents. Can view service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT	Internal Service Request Management	Manages all aspects of the Internal Help Desk Service Request object.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_ADMINISTRATION	HR Service Request Administration	Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup.
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_SR_TROUBLESHOOTER	Service Request Troubleshooter	Manages all aspects of the Service Request object
SVC_EDIT_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	Internal Service Request Administration	Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_SR_MANAGEMENT	HR Help Desk Service Request Management	Manages all aspects of the HR Help Desk Service Request object.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_SR_ADMINISTRATOR	Service Request Administrator	Administers all aspects of the Service application, including Setup.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_MANAGEMENT	HR Service Request Management	Manages all aspects of the Next Gen HR Help Desk Service Request object.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_ANALYSIS	Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_ADMINISTRATION	HR Help Desk Administration	Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_SR_POWER_USER	Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_ANALYSIS	HR Service Request Analysis	Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_HELPDESK_ANALYSIS	HR Help Desk Analysis	Manages group of HR Help Desk agents. Can view service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT	Internal Service Request Management	Manages all aspects of the Internal Help Desk Service Request object.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_HR_SR_ADMINISTRATION	HR Service Request Administration	Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup.
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_SR_TROUBLESHOOTER	Service Request Troubleshooter	Manages all aspects of the Service Request object
SVC_VIEW_ACTION_PLAN_PRIV	ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	Internal Service Request Administration	Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup.

Duty Roles to Duty or Job Roles Mapping

Duty Role Code	Granted to Duty or Job Role Code	Granted to Duty or Job Role Name	Granted To Duty or Job Role Description
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ADMINISTRATOR_DUTY	Resource Administration	Administers resource information.
ORA_SVC_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ADMINISTRATOR_DUTY	Resource Administration	Administers resource information.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_ADMINISTRATOR_DUTY	Resource Administration	Administers resource information.
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY	Resource Organization Administration	Administers resource organizations.
ORA_SVC_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY	Resource Organization Administration	Administers resource organizations.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY	Resource Organization Administration	Administers resource organizations.
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY	Resource Team Administration	Defines resource teams.
ORA_SVC_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY	Resource Team Administration	Defines resource teams.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY	Resource Team Administration	Defines resource teams.
ORA_SVC_SR_ADMINISTRATOR	ORA_SVC_GEN_AI_USER	Service Generative AI User	Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model.