Action Plan Service
Service to create action plans.
Life Cycle Status: Active
QName: {http://xmlns.oracle.com/apps/crm/service/actionplan/actionplanService/}ActionPlanService
Service WSDL URL: https://servername/crmService/ActionPlanService?WSDL
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
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Operations
addActionPlan
Creates a action plan for the given entity.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
templateId |
long |
Identifier for the action plan template from which the action is created. |
objectEntityName |
string |
Name of the parent entity object of the action plan. |
objectId |
long |
Object identifier for the action plan. |
actionPlanName |
string |
Name of the action plan. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
long |
Indicates that the action plan is created. |
orchestrateActions
This method is invoked through the ESS job to process all the exsiting plans and their actions. This method does the following 1. Compute statuses for all the actions in progress 2. Check if a new action must be initiated 3. Initiate actions and create respective business objects 4. Update action plans accordingly
Life Cycle Status: Active
Request Payload
Response Payload
Element Name | Type | Description |
---|---|---|
result |
void |
None. |
initiateActionPlan
Initiates an action plan by starting the root actions in it.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionPlanId |
long |
Action plan identifier. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
boolean |
Indicates if an action plan is initiated or not. |
addAdhocActionToActionPlan
Add an adhoc action to action plan.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionPlanId |
long |
Indicates an action plan identifier. |
actionNumber |
string |
Indicates an action reference number. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
long |
Indicates an action plan action identifier. |
discardActionPlan
API to delete an uninitiated Action Plan
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionPlanNumber |
string |
Indicates an action plan reference Number |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
boolean |
Identifies if an action plan is deleted or not |
getAction
Queries and retrieves a single action record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionId |
long |
Action identifier. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
An action that matches the inbound parameters. |
createAction
Creates a single action record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
action |
Action |
The action to be created. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The action that is created. |
updateAction
Updates a single action record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
action |
Action |
The action to be updated. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The updated action. |
deleteAction
Deletes a single action record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
action |
Action |
The action record to be deleted. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
void |
None. |
getActionPlan
Queries and retrieves a single action plan record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionPlanId |
long |
Action plan identifier. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
An action plan that matches the inbound parameters. |
createActionPlan
Creates a single action plan record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionPlan |
Action Plan |
The action plan to be created. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The action plan that is created. |
updateActionPlan
Updates a single action plan record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionPlan |
Action Plan |
The action plan to be updated. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The updated action plan. |
deleteActionPlan
Deletes a single action plan record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
actionPlan |
Action Plan |
The action plan record to be deleted. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
void |
None. |
findActionPlan
Queries a list of action plans based on a filter criteria.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
findCriteria |
{http://xmlns.oracle.com/adf/svc/types/}FindCriteria |
Indicates the criteria used to query a list of action plans. |
findControl |
{http://xmlns.oracle.com/adf/svc/types/}FindControl |
Indicates a criteria to filter out action plans that are not currently used. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
Indicates a list of action plans that satisfy the inbound parameters. |
getTemplate
Queries a single template record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
templateId |
long |
The template identifier. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
A template that matches the inbound parameters. |
createTemplate
Creates a single template record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
template |
Template |
The template to be created. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The template that is created. |
updateTemplate
Updates a single template record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
template |
Template |
The template to be updated. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The updated template. |
deleteTemplate
Deletes a single template record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
template |
Template |
The template record to be deleted. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
void |
None. |
Security
The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.
Service Operations to Privileges Mapping
Operation Name | Privilege Code | Privilege Name | Privilege Description |
---|---|---|---|
getTemplate |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
getTemplate |
SVC_VIEW_ACTION_PLAN_PRIV |
View Action Plan |
Allows viewing of an Action Plan. |
getTemplate |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
getTemplate |
SVC_CREATE_ACTION_PLAN_PRIV |
Create Action Plan |
Allows creation of an Action Plan. |
initiateActionPlan |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
updateAction |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
updateAction |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
findActionPlan |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
findActionPlan |
SVC_VIEW_ACTION_PLAN_PRIV |
View Action Plan |
Allows viewing of an Action Plan. |
findActionPlan |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
findActionPlan |
SVC_CREATE_ACTION_PLAN_PRIV |
Create Action Plan |
Allows creation of an Action Plan. |
createTemplate |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
createActionPlan |
SVC_CREATE_ACTION_PLAN_PRIV |
Create Action Plan |
Allows creation of an Action Plan. |
updateActionPlan |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
discardActionPlan |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
getActionPlan |
SVC_VIEW_ACTION_PLAN_PRIV |
View Action Plan |
Allows viewing of an Action Plan. |
getActionPlan |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
getActionPlan |
SVC_CREATE_ACTION_PLAN_PRIV |
Create Action Plan |
Allows creation of an Action Plan. |
getAction |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
getAction |
SVC_VIEW_ACTION_PLAN_PRIV |
View Action Plan |
Allows viewing of an Action Plan. |
getAction |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
getAction |
SVC_CREATE_ACTION_PLAN_PRIV |
Create Action Plan |
Allows creation of an Action Plan. |
deleteAction |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
deleteAction |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
addActionPlan |
SVC_CREATE_ACTION_PLAN_PRIV |
Create Action Plan |
Allows creation of an Action Plan. |
deleteTemplate |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
addAdhocActionToActionPlan |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
addAdhocActionToActionPlan |
SVC_CREATE_ACTION_PLAN_PRIV |
Create Action Plan |
Allows creation of an Action Plan. |
createAction |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
createAction |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
deleteActionPlan |
SVC_EDIT_ACTION_PLAN_PRIV |
Edit Action Plan |
Allows edit of an Action Plan. |
updateTemplate |
SVC_SETUP_ACTION_PLAN_PRIV |
Setup Action Plan |
Allows action plan setup. |
Privileges to Duty Roles Mapping
Privilege Code | Granted to Duty Role Code | Granted to Duty Role Name | Granted To Duty Role Description |
---|---|---|---|
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_SR_MANAGEMENT |
HR Help Desk Service Request Management |
Manages all aspects of the HR Help Desk Service Request object. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_SR_ADMINISTRATOR |
Service Request Administrator |
Administers all aspects of the Service application, including Setup. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_MANAGEMENT |
HR Service Request Management |
Manages all aspects of the Next Gen HR Help Desk Service Request object. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_ANALYSIS |
Internal Service Request Analysis |
Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_ADMINISTRATION |
HR Help Desk Administration |
Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_SR_POWER_USER |
Service Request Power User |
Advanced Service Request management capabilities not available to Service Representatives |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_CASE_EXECUTION |
Case Execution |
Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_ANALYSIS |
HR Service Request Analysis |
Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_ANALYSIS |
HR Help Desk Analysis |
Manages group of HR Help Desk agents. Can view service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_CASE_SUPERVISION |
Case Supervision |
Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT |
Internal Service Request Management |
Manages all aspects of the Internal Help Desk Service Request object. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_ADMINISTRATION |
HR Service Request Administration |
Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup. |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_SR_TROUBLESHOOTER |
Service Request Troubleshooter |
Manages all aspects of the Service Request object |
SVC_CREATE_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
SVC_SETUP_ACTION_PLAN_PRIV |
ORA_SVC_SR_ADMINISTRATOR |
Service Request Administrator |
Administers all aspects of the Service application, including Setup. |
SVC_SETUP_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_ADMINISTRATION |
HR Help Desk Administration |
Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup. |
SVC_SETUP_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_ADMINISTRATION |
HR Service Request Administration |
Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup. |
SVC_SETUP_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_SR_MANAGEMENT |
HR Help Desk Service Request Management |
Manages all aspects of the HR Help Desk Service Request object. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_SR_ADMINISTRATOR |
Service Request Administrator |
Administers all aspects of the Service application, including Setup. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_MANAGEMENT |
HR Service Request Management |
Manages all aspects of the Next Gen HR Help Desk Service Request object. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_ANALYSIS |
Internal Service Request Analysis |
Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_ADMINISTRATION |
HR Help Desk Administration |
Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_SR_POWER_USER |
Service Request Power User |
Advanced Service Request management capabilities not available to Service Representatives |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_CASE_EXECUTION |
Case Execution |
Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_ANALYSIS |
HR Service Request Analysis |
Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_ANALYSIS |
HR Help Desk Analysis |
Manages group of HR Help Desk agents. Can view service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_CASE_SUPERVISION |
Case Supervision |
Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT |
Internal Service Request Management |
Manages all aspects of the Internal Help Desk Service Request object. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_ADMINISTRATION |
HR Service Request Administration |
Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup. |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_SR_TROUBLESHOOTER |
Service Request Troubleshooter |
Manages all aspects of the Service Request object |
SVC_EDIT_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_SR_MANAGEMENT |
HR Help Desk Service Request Management |
Manages all aspects of the HR Help Desk Service Request object. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_SR_ADMINISTRATOR |
Service Request Administrator |
Administers all aspects of the Service application, including Setup. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_MANAGEMENT |
HR Service Request Management |
Manages all aspects of the Next Gen HR Help Desk Service Request object. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_ANALYSIS |
Internal Service Request Analysis |
Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_ADMINISTRATION |
HR Help Desk Administration |
Manage all aspects of the HCM help desk service requests. In addition can manage queues and administer the HCM help desk service application, including setup. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_SR_POWER_USER |
Service Request Power User |
Advanced Service Request management capabilities not available to Service Representatives |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_CASE_EXECUTION |
Case Execution |
Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_ANALYSIS |
HR Service Request Analysis |
Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_HELPDESK_ANALYSIS |
HR Help Desk Analysis |
Manages group of HR Help Desk agents. Can view service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_CASE_SUPERVISION |
Case Supervision |
Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT |
Internal Service Request Management |
Manages all aspects of the Internal Help Desk Service Request object. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_HR_SR_ADMINISTRATION |
HR Service Request Administration |
Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup. |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_SR_TROUBLESHOOTER |
Service Request Troubleshooter |
Manages all aspects of the Service Request object |
SVC_VIEW_ACTION_PLAN_PRIV |
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Duty Roles to Duty or Job Roles Mapping
Duty Role Code | Granted to Duty or Job Role Code | Granted to Duty or Job Role Name | Granted To Duty or Job Role Description |
---|---|---|---|
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION |
ORA_HZRESOURCE_ADMINISTRATOR_DUTY |
Resource Administration |
Administers resource information. |
ORA_SVC_HELPDESK_ADMINISTRATION |
ORA_HZRESOURCE_ADMINISTRATOR_DUTY |
Resource Administration |
Administers resource information. |
ORA_SVC_HR_SR_ADMINISTRATION |
ORA_HZRESOURCE_ADMINISTRATOR_DUTY |
Resource Administration |
Administers resource information. |
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION |
ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY |
Resource Organization Administration |
Administers resource organizations. |
ORA_SVC_HELPDESK_ADMINISTRATION |
ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY |
Resource Organization Administration |
Administers resource organizations. |
ORA_SVC_HR_SR_ADMINISTRATION |
ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY |
Resource Organization Administration |
Administers resource organizations. |
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION |
ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY |
Resource Team Administration |
Defines resource teams. |
ORA_SVC_HELPDESK_ADMINISTRATION |
ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY |
Resource Team Administration |
Defines resource teams. |
ORA_SVC_HR_SR_ADMINISTRATION |
ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY |
Resource Team Administration |
Defines resource teams. |
ORA_SVC_SR_ADMINISTRATOR |
ORA_SVC_GEN_AI_ADMIN |
Service Generative AI Administrator |
Administer activities related to Service Gen AI APIs such as configuration of prompts across all areas of Oracle Fusion Service, such as Service Center, Knowledge, and Chat. |
ORA_SVC_SR_ADMINISTRATOR |
ORA_SVC_GEN_AI_USER |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |