Sales Cloud Address

Logical Business Objects

CRM : Trading Community Model : Account
CRM : Trading Community Model : Account
CRM : Trading Community Model : Account

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Handles	Address Purpose
Handles	Address

getAddress

Retrieves the address based on the primary key identifier.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
AddressId	long	Party site identifier.

Response Payload

Element Name	Type	Description
result	Sales Cloud Address	Address that matches the inbound key attributes.

createAddress

An operation to create an address.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
address	Sales Cloud Address	Address to be created.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/crmCommon/salesParties/addressService/}AddressResult	Created address.

updateAddress

Updates an address. The address is identified by either providing the primary or alternate keys of the Address.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
address	Sales Cloud Address	Address to be updated.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/crmCommon/salesParties/addressService/}AddressResult	Updated address.

deleteAddress

Deletes an address.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
address	Sales Cloud Address	Address to be deleted.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}MethodResult	Not applicable.

mergeAddress

Performs a merge on the address It will perform an update if the object exists, or an insert if the object doesn't already exist.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
address	Sales Cloud Address	Address to be merged.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/apps/crmCommon/salesParties/addressService/}AddressResult	Merged address.

findAddress

Finds a list of addresses matching the supplied criteria pertaining to the object.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to limit your query result, such as the filter (where clause), the fetch size, etc.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Method not currently used.

Response Payload

Element Name	Type	Description
result	Sales Cloud Address	A list of Address that satisfy the inbound criteria.

processAddress

Performs a create, update, delete, or merge operation on a list of address rows. The specified operation is applied to all objects in the given list.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
changeOperation	string	Indicates what action shall be performed, such as create, update, merge, or delete.
address	Sales Cloud Address	A list of addresses to be processed.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	Control your bulk upload behavior, such as whether the valid data will be committed if there are other invalid data in the same batch, and whether the outbound will contain the key attributes only or the full object.

Response Payload

Element Name	Type	Description
result	Sales Cloud Address	A list of Addresses that are successfully processed.

processCSAddress

Performs a create, update, or delete operation on a list of address rows. Different operations may be applied to different objects, depending on what is specified in the ChangeSummary object.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
processData	{http://xmlns.oracle.com/adf/svc/types/}ProcessData	The object that is used to represent the changes that have been made.
processControl	{http://xmlns.oracle.com/adf/svc/types/}ProcessControl	Control your bulk upload behavior, such as whether the valid data will be committed if there are other invalid data in the same batch, and whether the outbound will contain the key attributes only or the full object.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ProcessData	Result of the operation including a list of created/updated data objects, and all warning and informational messages.

getDfltObjAttrHints

An operation to retrieve user interface hints, such as the service data object label and object attribute labels, for the specified service data object and locale. As a prerequisite, invoke the getEntityList operation defined on this service to get the list of possible values for the viewName request payload element.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
viewName	string	The service view usage name, an internal name for the service data object. Specify the value of the <name> element from the getEntityList operation response payload.
localeName	string	The locale to use when evaluating locale-based user interface hints. The localeName is in ISO 639-1 format.

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ObjAttrHints	The label and user interface hints for the specified service data object and its attributes in a name-value pair format.

getServiceLastUpdateTime

Returns the date and time when the schema files referenced in the service definition last changed.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the service definition last changed in ISO 8601 format.

getEntityList

Gets the list of service data objects defined on this service.

Life Cycle Status: Active

Request Payload

Response Payload

Element Name	Type	Description
result	{http://xmlns.oracle.com/adf/svc/types/}ServiceViewInfo	A list of service data objects defined on this service. For each service data object, the result includes the QName, internal name, and Boolean values indicating whether create, update, merge, and delete operations can be performed on the object.

Security

The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.

Service Operations to Privileges Mapping

Operation Name	Privilege Code	Privilege Name	Privilege Description
mergeAddress	ZCM_UPDATE_SALES_GROUP_PRIV	Update Sales Group	Allows updating a sales group
mergeAddress	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
mergeAddress	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
mergeAddress	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
updateAddress	ZCM_UPDATE_SALES_GROUP_PRIV	Update Sales Group	Allows updating a sales group
updateAddress	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
updateAddress	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
updateAddress	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
findAddress	ZCM_VIEW_SALES_GROUP_PRIV	View Sales Group	Allows viewing a sales group
findAddress	ZCM_VIEW_CONSUMER_PRIV	View Consumer	Allows viewing of consumers.
findAddress	ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	View Sales Party Contact	Allows viewing of sales party contact information.
findAddress	ZCM_VIEW_SALES_ORGANIZATION_PRIV	View Sales Organization	Allows viewing of the sales organization.
createAddress	ZCM_UPDATE_SALES_GROUP_PRIV	Update Sales Group	Allows updating a sales group
createAddress	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
createAddress	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
createAddress	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
deleteAddress	ZCM_UPDATE_SALES_GROUP_PRIV	Update Sales Group	Allows updating a sales group
deleteAddress	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
deleteAddress	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
deleteAddress	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
processCSAddress	ZCM_UPDATE_SALES_GROUP_PRIV	Update Sales Group	Allows updating a sales group
processCSAddress	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
processCSAddress	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
processCSAddress	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
processAddress	ZCM_UPDATE_SALES_GROUP_PRIV	Update Sales Group	Allows updating a sales group
processAddress	ZCM_UPDATE_CONSUMER_PRIV	Update Consumer	Allows reviewing and updating the consumer information.
processAddress	ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	Update Sales Party Contact	Allows updating the sales party contacts.
processAddress	ZCM_UPDATE_SALES_ORGANIZATION_PRIV	Update Sales Organization	Allows updating the sales organization.
getAddress	ZCM_VIEW_SALES_GROUP_PRIV	View Sales Group	Allows viewing a sales group
getAddress	ZCM_VIEW_CONSUMER_PRIV	View Consumer	Allows viewing of consumers.
getAddress	ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	View Sales Party Contact	Allows viewing of sales party contact information.
getAddress	ZCM_VIEW_SALES_ORGANIZATION_PRIV	View Sales Organization	Allows viewing of the sales organization.

Privileges to Duty Roles Mapping

Privilege Code	Granted to Duty Role Code	Granted to Duty Role Name	Granted To Duty Role Description
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_HR_SR_MANAGEMENT	HR Service Request Management	Manages all aspects of the Next Gen HR Help Desk Service Request object.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_INTERNAL_HELPDESK_ANALYSIS	Internal Service Request Analysis	Manages a group of Internal Help Desk agents. Can view Internal service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_HR_SR_ANALYSIS	HR Service Request Analysis	Manages a group of Next Gen HR Help Desk agents. Can view Next Gen HR service requests, activities, and attachments. Monitors metrics and overall resource balancing, critical service requests, service level agreements.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_INTERNAL_HELPDESK_SR_MANAGEMENT	Internal Service Request Management	Manages all aspects of the Internal Help Desk Service Request object.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCH_CDM_ADMIN_DUTY	Customer Data Management Administration	Administers customer data management.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_HR_SR_ADMINISTRATION	HR Service Request Administration	Manages all aspects of Next Gen HR service requests. In addition, can manage queues and administer the Next Gen HR Help Desk service application, including setup.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	Internal Service Request Administration	Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup.
ZCM_VIEW_SALES_ORGANIZATION_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	Utilities Customer Service Manager	Individual responsible for managing Utilities Customer Service Representatives for a utilities customer service function.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCH_CDM_ADMIN_DUTY	Customer Data Management Administration	Administers customer data management.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	Utilities Customer Service Representative	Individual responsible for answering customer inquiries and resolving customer problems for a utilities customer service function.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	Utilities Customer Service Administrator	Individual responsible for the day-to-day administrative support for a utilities customer service function.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_SALES_ORGANIZATION_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_UPDATE_SALES_GROUP_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_UPDATE_SALES_GROUP_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_SALES_GROUP_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_SALES_GROUP_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_CONSUMER_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_GROUP_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_SALES_GROUP_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
ZCM_VIEW_SALES_GROUP_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_GROUP_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_SALES_GROUP_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
ZCM_VIEW_SALES_GROUP_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_LOY_MANAGEMENT_DUTY	Loyalty Management	Manages all aspects of a Loyalty Program
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.
ZCM_UPDATE_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SR_SALES_PARTY_MANAGEMENT	Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_SVC_CASE_SUPERVISION	Case Supervision	Supervises and manages caseworkers, assists caseworkers with any complex issues, handles case approvals and escalations, coordinates care and benefits with external service providers, assigns or reassigns cases to caseworkers, conducts evaluations of benefits programs and provides feedback.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	Marketing Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal marketing users. Additional duties include viewing of appointments, interactions, and customer contacts.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_SVC_CASE_EXECUTION	Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
ZCM_VIEW_SALES_PARTY_CONTACT_PRIV	ORA_ZCM_PARTNER_SALES_PARTY_MANAGEMENT_DUTY	Partner Sales Party Management	Manages creation and maintenance of sales organizations and consumers for partners. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts. This role has limited access to customers and contacts.

Duty Roles to Duty or Job Roles Mapping

Duty Role Code	Granted to Duty or Job Role Code	Granted to Duty or Job Role Name	Granted To Duty or Job Role Description
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY	Access Groups Enablement	Enables the Access Groups functionality.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY	Access Groups Enablement	Enables the Access Groups functionality.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_ZCA_ACCESS_GROUPS_ENABLEMENT_DUTY	Access Groups Enablement	Enables the Access Groups functionality.
ORA_ZCM_SALES_PARTY_REVIEW_DUTY	ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM	Contract View Access Across All Contracts	Views all contracts across an enterprise.
ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	ORA_OKC_ALL_BUSINESS_UNITS_CONTRACT_INQUIRY_DUTY_CRM	Contract View Access Across All Contracts	Views all contracts across an enterprise.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_ZCA_CUSTOMER_RELATIONSHIP_MANAGEMENT_APPLICATION_ADMINISTRATOR_JOB	Customer Relationship Management Application Administrator	Individual responsible for customer relationship management application administration. Collaborates with customer relationship management application users to maintain consistent financial application setup, rules, and access.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_SVC_CUSTOMER_SERVICE_MANAGER_JOB	Customer Service Manager	Manages a group of Customer Service Representatives, and would monitor the incoming call volume into the customer service department, perhaps balancing loads and reassigning work when call volume is high. This individual would monitor incoming business, and manage the demand flow to the fulfillment area. May also need to respond to escalations.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_SVC_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	Customer Service Representative	A resource that is typically assigned to a contact center to answer customer inquiries and resolve customer problems. Can respond to inquiries such as frequently asked questions, troubleshooting assistance, order status or order entry, or other transactions. This individual usually is assigned to serve a group of customers or support other customer-facing resources to resolve issues.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_SVC_ENGAGEMENT_CHANNEL_APPLICATION_ADMINISTRATOR_JOB	Engagement Channel Application Administrator	Individual responsible for administration of all aspects the supervisor dashboard, including setup and administration of the engagement channel.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_SVC_ENGAGEMENT_CHANNEL_SUPERVISOR_JOB	Engagement Channel Supervisor	Individual responsible for monitoring metrics and overall resource balancing across the Engagement channels.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KNOWLEDGE_ANALYTICS_DUTY	Knowledge Analytics	User's ability to execute and create analytics reports
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_AUTHOR_SERVICE_JOB	Knowledge Author Service	Provides for the ability to author service articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_AUTHORING_DUTY	Knowledge Authoring	Provides for the ability to participate in the life cycle of a knowledge article from creation to deletion
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_HOME_DUTY	Knowledge Home	Provides users with the ability to view and rate knowledge articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_CSO_KNOWLEDGE_HOME_DUTY	Knowledge Home	Provides users with the ability to view and rate knowledge articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_HOME_SERVICE_DUTY	Knowledge Home for Service	Knowledge Home duty role strictly for service access
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_CSO_KNOWLEDGE_HOME_SERVICE_DUTY	Knowledge Home for Service	Knowledge Home duty role strictly for service access
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KM_REST_ADMIN	Knowledge Rest Administrator	This role is used by REST API users
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER_JOB	ORA_CSO_KNOWLEDGE_SEARCH_SERVICE_JOB	Knowledge Search Service	Provides the ability to search Service department articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE_JOB	ORA_CSO_KNOWLEDGE_SEARCH_SERVICE_JOB	Knowledge Search Service	Provides the ability to search Service department articles
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KNOWLEDGE_SETUP_AND_MAINTENANCE_DUTY	Knowledge Setup and Maintenance	Provides the users with the ability to setup and manage knowledge base
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_CSO_KNOWLEDGE_USER_MANAGEMENT_DUTY	Knowledge User Management	Provides for the ability to manage users, internal knowledge roles, and user groups memberships
ORA_LOY_MANAGEMENT_DUTY	ORA_ZPM_PARTNER_ACCOUNT_MAINTENANCE_DUTY	Partner Account Maintenance	Maintains a partner account, including managing members and partner profile information. This role is for members of the partner account team and their management chain.
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ADMINISTRATOR_DUTY	Resource Administration	Administers resource information.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_ADMINISTRATOR_DUTY	Resource Administration	Administers resource information.
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY	Resource Organization Administration	Administers resource organizations.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_ORGANIZATION_ADMINISTRATOR_DUTY	Resource Organization Administration	Administers resource organizations.
ORA_SVC_INTERNAL_HELPDESK_ADMINISTRATION	ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY	Resource Team Administration	Defines resource teams.
ORA_SVC_HR_SR_ADMINISTRATION	ORA_HZRESOURCE_TEAM_ADMINISTRATOR_DUTY	Resource Team Administration	Defines resource teams.
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB	ORA_ZBS_SALES_ADMINISTRATOR_JOB	Sales Administrator	Manages sales department and personnel. Performs ongoing administrative tasks, corrects erroneous data, and configures the application according to business needs.
ORA_LOY_MANAGEMENT_DUTY	ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	Sales Party Management	Manages creation and maintenance of the sales organizations and consumers for internal sales users. Additional duties include viewing of opportunities and opportunity revenue, reviewing sales leads as well as appointments, interactions, and customer contacts.
ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	ORA_ZCM_SALES_PARTY_REVIEW_DUTY	Sales Party Review	Allows resources read-only access to sales parties information such as manage customer work area and all sales party duties. Additional duties include view access to other customer and sales lead features.
ORA_ZCM_SALES_PARTY_MANAGEMENT_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.
ORA_ZCM_MKTG_SALES_PARTY_MANAGEMENT_DUTY	ORA_MANAGE_TRADING_COMMUNITY_IMPORT_BATCH_DUTY	Trading Community Import Batch Management	Manages trading community data import batches.