Service Request Contact

A list of customer contacts associated with a service request. For example, the contact for a corporate customer requesting support for software installation may be the organization's IT manager. Agents communicate service request resolutions or other information with contacts. Communication channels include e-mail, Twitter accounts, and telephone.

QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/srMgmt/srMgmtService/}SrContactMember

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Contained by	HR Help Desk Request
Contained by	Internal Service Request
Contained by	Service Request
Handled by	Service Request Service

Attributes

The following table describes attributes in the service data object.

Name	Type	Description
AccessLevelCd	string	Indicates the service request access granted to the contact.
AccountName	string	Indicates the primary account of the service request contact.
ContactEmailAddress	string	The email address of the party associated with the contact.
ContactFormattedPhoneNumber	string	The formatted phone number of the party associated with the contact.
ContactPartyName	string	Indicates the name of a service request contact.
ContactPreferredContactMethod	string	The preferred contact method of the party associated with the contact.
ContactTypeCd	string	Indicates the contact type of the service request contact.
ContactUniqueName	string	The unique party name associated with the contact.
CreatedBy	string	The user who created the record.
CreationDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the record was created.
DeleteFlag	boolean	This flag controls if the user has access to delete the record
DoNotContactFlag	boolean	Indicates that the contact of the service request does not want to be contacted.
FormattedAddress	string	Indicates the formatted address of the service request contact.
JobTitle	string	Indicates the job title of the service request contact.
LastUpdateDate	{http://xmlns.oracle.com/adf/svc/types/}dateTime-Timestamp	The date and time when the record was last updated.
LastUpdateLogin	string	The application login id of the user who last update the contacts object associated with the service request.
LastUpdatedBy	string	The user who last updated the record.
MemberId	long	The unique ID of the contact. Primary Key
PartyId	long	The unique party ID of the contact.
PersonId	long	The unique person ID of the contact.
PrimaryContactFlag	boolean	Indicates if the contact is the primary contact for the service request. If yes, the value is True, else the value is False.
RelationTypeCd	string	The relationship with the contact in context of the service request. For example, Alternate, Follower, Third_Party, and so on.
SrId	long	The unique ID of the associated service request.
UpdateFlag	boolean	This flag controls if the user has access to update the record