Social Post
A service to create, update, get, find, or delete social posts. Access to this SOAP service is restricted only for use by the Oracle Integration Cloud Service.
Life Cycle Status: Active
QName: {http://xmlns.oracle.com/apps/crm/service/svcMgmt/model/socialService/}SocialService
Service WSDL URL: https://servername/crmService/SocialService?WSDL
Logical Business Objects
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CRM : Service : Social Post
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
---|---|
Handles |
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Handles |
|
Handles |
|
Handles |
Operations
createSocialPost
Creates a social post record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
socialPost |
Social Post |
The social post to be created. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The created social post record. |
updateSocialPost
Update a social post.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
socialPost |
Social Post |
The social post to be updated. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The updated social post record. |
deleteSocialPost
Delete a social post.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
socialPost |
Social Post |
The social post to be deleted. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
void |
nothing. |
findSocialPost
Queries a list of social posts based on a filter criteria.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
findCriteria |
{http://xmlns.oracle.com/adf/svc/types/}FindCriteria |
The criteria used to query the list of social posts. |
findControl |
{http://xmlns.oracle.com/adf/svc/types/}FindControl |
Not currently used. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
A list of social posts that satisfy the inbound criteria. |
processSocialPost
Processes a list of social post records.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
changeOperation |
string |
Type of operation to be performed on the social posts. Example Create. |
socialPost |
Social Post |
List of social posts. |
processControl |
{http://xmlns.oracle.com/adf/svc/types/}ProcessControl |
Parameters that control the bulk operation. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
List of updated social posts. |
getSocialUser
Queries a single social user record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
userId |
long |
he unique ID of the social user. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
A social user record that matches the inbound parameters. |
createSocialUser
Creates a social user record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
socialUser |
Social User |
The social user to be created. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
The created social user record. |
mergeSocialUser
Merge a social user.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
socialUser |
Social User |
Social User |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
A social user record after the merge. |
findSocialUser
Queries a list of social users based on a filter criteria.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
findCriteria |
{http://xmlns.oracle.com/adf/svc/types/}FindCriteria |
The criteria used to query the list of social users. |
findControl |
{http://xmlns.oracle.com/adf/svc/types/}FindControl |
Not currently used. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
A list of social users that satisfy the inbound criteria. |
processSocialUser
Processes a list of social user records.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
changeOperation |
string |
Type of operation to be performed on the social users. Example Create. |
socialUser |
Social User |
List of social users. |
processControl |
{http://xmlns.oracle.com/adf/svc/types/}ProcessControl |
Parameters that control the bulk operation. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
List of updated social users. |
Security
The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.
Service Operations to Privileges Mapping
Operation Name | Privilege Code | Privilege Name | Privilege Description |
---|---|---|---|
All Operations |
SVC_MANAGE_SOCIAL_POST_PRIV |
Manage Social Post |
Allows create, update, delete and view of social posts |
Privileges to Duty Roles Mapping
Privilege Code | Granted to Duty Role Code | Granted to Duty Role Name | Granted To Duty Role Description |
---|---|---|---|
SVC_MANAGE_SOCIAL_POST_PRIV |
ORA_SVC_SR_ADMINISTRATOR |
Service Request Administrator |
Administers all aspects of the Service application, including Setup. |
SVC_MANAGE_SOCIAL_POST_PRIV |
ORA_SVC_SR_POWER_USER |
Service Request Power User |
Advanced Service Request management capabilities not available to Service Representatives |
SVC_MANAGE_SOCIAL_POST_PRIV |
ORA_SVC_SR_TROUBLESHOOTER |
Service Request Troubleshooter |
Manages all aspects of the Service Request object |
Duty Roles to Duty or Job Roles Mapping
Duty Role Code | Granted to Duty or Job Role Code | Granted to Duty or Job Role Name | Granted To Duty or Job Role Description |
---|---|---|---|
ORA_SVC_SR_ADMINISTRATOR |
ORA_SVC_GEN_AI_ADMIN |
Service Generative AI Administrator |
Administer activities related to Service Gen AI APIs such as configuration of prompts across all areas of Oracle Fusion Service, such as Service Center, Knowledge, and Chat. |
ORA_SVC_SR_ADMINISTRATOR |
ORA_SVC_GEN_AI_USER |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
getSocialPost
Queries a single social post record.
Life Cycle Status: Active
Request Payload
postId
The unique ID of the social post.
Response Payload
result
Social Post
A social post record that matches the inbound parameters.