Work Order Service

Service to operate on work order. For example, querying for a single work order or updating a work order. Access to this SOAP service is restricted only for use by the Oracle Integration Cloud Service.

Life Cycle Status: Active

QName: {http://xmlns.oracle.com/apps/crm/service/fieldservice/workOrderService/}WorkOrderService

Service WSDL URL: https://servername/crmService/CustomerWorkOrderService?WSDL

Logical Business Objects

CRM : Service : Field Service Work Order

Relationships

The following table describes how this service data object is related to other service data objects or business object services.

Relationship Type	Object or Service
Handles	Work Order
Handles	Work Order Part

getWorkOrder

Queries for a single work order record by primary key.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
woId	long	Unique identifier of a work order.

Response Payload

Element Name	Type	Description
result	Work Order	Updated work order.

updateWorkOrder

Updates a single work order record.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
workOrder	Work Order	Work order to be updated.

Response Payload

Element Name	Type	Description
result	Work Order	Updated work order.

findWorkOrder

Queries a list of work orders based on a filter criteria.

Life Cycle Status: Active

Request Payload

Element Name	Type	Description
findCriteria	{http://xmlns.oracle.com/adf/svc/types/}FindCriteria	The criteria used to query the list of work orders.
findControl	{http://xmlns.oracle.com/adf/svc/types/}FindControl	Not currently used.

Response Payload

Element Name	Type	Description
result	Work Order	A list of work orders that satisfy the inbound parameters.

Security

The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.

Service Operations to Privileges Mapping

Operation Name	Privilege Code	Privilege Name	Privilege Description
findWorkOrder	SVC_VIEW_SERVICE_WORK_ORDER_PRIV	View Service Work Order	Allows viewing of service work order(s).
getWorkOrder	SVC_VIEW_SERVICE_WORK_ORDER_PRIV	View Service Work Order	Allows viewing of service work order(s).
updateWorkOrder	SVC_EDIT_SERVICE_WORK_ORDER_PRIV	Edit Service Work Order	Allows editing of a service work order.

Privileges to Duty Roles Mapping

Privilege Code	Granted to Duty Role Code	Granted to Duty Role Name	Granted To Duty Role Description
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_CSI_ASSET_SERVICE_DUTY_CRM	Asset Service Management	Provide access to view and manage service business objects, such as service request, service work order, that are related to an asset.
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_ADMINISTRATOR	Service Request Administrator	Administers all aspects of the Service application, including Setup.
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_CONTRIBUTOR	Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_RCL_FIELD_SERVICE_ADMINISTRATOR_JOB	Field Service Administrator	Individual responsible for the administration of field service logistics.
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_POWER_USER	Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_TROUBLESHOOTER	Service Request Troubleshooter	Manages all aspects of the Service Request object
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_SVC_WO_ADMINISTRATION	Service Work Order Administration	Administers all aspects of Service Work Orders.
SVC_EDIT_SERVICE_WORK_ORDER_PRIV	ORA_RCL_FIELD_SERVICE_TECHNICIAN_DUTY_CRM	Field Service Technician	Individual responsible for the duty of field service logistics.
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_CSI_ASSET_SERVICE_DUTY_CRM	Asset Service Management	Provide access to view and manage service business objects, such as service request, service work order, that are related to an asset.
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_ADMINISTRATOR	Service Request Administrator	Administers all aspects of the Service application, including Setup.
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_CONTRIBUTOR	Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_RCL_FIELD_SERVICE_ADMINISTRATOR_JOB	Field Service Administrator	Individual responsible for the administration of field service logistics.
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_POWER_USER	Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_SVC_SR_TROUBLESHOOTER	Service Request Troubleshooter	Manages all aspects of the Service Request object
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_SVC_WO_ADMINISTRATION	Service Work Order Administration	Administers all aspects of Service Work Orders.
SVC_VIEW_SERVICE_WORK_ORDER_PRIV	ORA_RCL_FIELD_SERVICE_TECHNICIAN_DUTY_CRM	Field Service Technician	Individual responsible for the duty of field service logistics.

Duty Roles to Duty or Job Roles Mapping

Duty Role Code	Granted to Duty or Job Role Code	Granted to Duty or Job Role Name	Granted To Duty or Job Role Description
ORA_SVC_SR_ADMINISTRATOR	ORA_SVC_GEN_AI_USER	Service Generative AI User	Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model.