Work Order Service
Service to operate on work order. For example, querying for a single work order or updating a work order. Access to this SOAP service is restricted only for use by the Oracle Integration Cloud Service.
Life Cycle Status: Active
QName: {http://xmlns.oracle.com/apps/crm/service/fieldservice/workOrderService/}WorkOrderService
Service WSDL URL: https://servername/crmService/CustomerWorkOrderService?WSDL
Logical Business Objects
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CRM : Service : Field Service Work Order
Relationships
The following table describes how this service data object is related to other service data objects or business object services.
Relationship Type | Object or Service |
---|---|
Handles |
|
Handles |
Operations
getWorkOrder
Queries for a single work order record by primary key.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
woId |
long |
Unique identifier of a work order. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
Updated work order. |
updateWorkOrder
Updates a single work order record.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
workOrder |
Work Order |
Work order to be updated. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
Updated work order. |
findWorkOrder
Queries a list of work orders based on a filter criteria.
Life Cycle Status: Active
Request Payload
Element Name | Type | Description |
---|---|---|
findCriteria |
{http://xmlns.oracle.com/adf/svc/types/}FindCriteria |
The criteria used to query the list of work orders. |
findControl |
{http://xmlns.oracle.com/adf/svc/types/}FindControl |
Not currently used. |
Response Payload
Element Name | Type | Description |
---|---|---|
result |
A list of work orders that satisfy the inbound parameters. |
Security
The following tables list the privileges required to perform the service operations, and the duty roles that each privilege is granted to.
Service Operations to Privileges Mapping
Operation Name | Privilege Code | Privilege Name | Privilege Description |
---|---|---|---|
findWorkOrder |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
View Service Work Order |
Allows viewing of service work order(s). |
getWorkOrder |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
View Service Work Order |
Allows viewing of service work order(s). |
updateWorkOrder |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
Edit Service Work Order |
Allows editing of a service work order. |
Privileges to Duty Roles Mapping
Privilege Code | Granted to Duty Role Code | Granted to Duty Role Name | Granted To Duty Role Description |
---|---|---|---|
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_CSI_ASSET_SERVICE_DUTY_CRM |
Asset Service Management |
Provide access to view and manage service business objects, such as service request, service work order, that are related to an asset. |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_ADMINISTRATOR |
Service Request Administrator |
Administers all aspects of the Service application, including Setup. |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_CONTRIBUTOR |
Service Request Contributor |
Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR. |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_RCL_FIELD_SERVICE_ADMINISTRATOR_JOB |
Field Service Administrator |
Individual responsible for the administration of field service logistics. |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_POWER_USER |
Service Request Power User |
Advanced Service Request management capabilities not available to Service Representatives |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_TROUBLESHOOTER |
Service Request Troubleshooter |
Manages all aspects of the Service Request object |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_WO_ADMINISTRATION |
Service Work Order Administration |
Administers all aspects of Service Work Orders. |
SVC_EDIT_SERVICE_WORK_ORDER_PRIV |
ORA_RCL_FIELD_SERVICE_TECHNICIAN_DUTY_CRM |
Field Service Technician |
Individual responsible for the duty of field service logistics. |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_CSI_ASSET_SERVICE_DUTY_CRM |
Asset Service Management |
Provide access to view and manage service business objects, such as service request, service work order, that are related to an asset. |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_ADMINISTRATOR |
Service Request Administrator |
Administers all aspects of the Service application, including Setup. |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_CONTRIBUTOR |
Service Request Contributor |
Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR. |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_RCL_FIELD_SERVICE_ADMINISTRATOR_JOB |
Field Service Administrator |
Individual responsible for the administration of field service logistics. |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_POWER_USER |
Service Request Power User |
Advanced Service Request management capabilities not available to Service Representatives |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_SR_TROUBLESHOOTER |
Service Request Troubleshooter |
Manages all aspects of the Service Request object |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_SVC_WO_ADMINISTRATION |
Service Work Order Administration |
Administers all aspects of Service Work Orders. |
SVC_VIEW_SERVICE_WORK_ORDER_PRIV |
ORA_RCL_FIELD_SERVICE_TECHNICIAN_DUTY_CRM |
Field Service Technician |
Individual responsible for the duty of field service logistics. |
Duty Roles to Duty or Job Roles Mapping
Duty Role Code | Granted to Duty or Job Role Code | Granted to Duty or Job Role Name | Granted To Duty or Job Role Description |
---|---|---|---|
ORA_SVC_SR_ADMINISTRATOR |
ORA_SVC_GEN_AI_ADMIN |
Service Generative AI Administrator |
Administer activities related to Service Gen AI APIs such as configuration of prompts across all areas of Oracle Fusion Service, such as Service Center, Knowledge, and Chat. |
ORA_SVC_SR_ADMINISTRATOR |
ORA_SVC_GEN_AI_USER |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |