Close Service Requests and Work Orders
Use the following tasks to close service requests and work orders:
Task |
Application |
Who or what starts this task? |
Description |
---|---|---|---|
Close Out Service Activity |
Field Service |
field service technician |
Close the service activity. |
Close Service Work Order |
Fusion Service |
OIC integration |
Close the service work order. |
Close Service Request |
Fusion Service |
field service administrator |
Close the service request in the Service Request page or by Groovy script. |
Complete Maintenance Work Order |
Maintenance |
field service administrator |
Complete the maintenance work order in the Manage Maintenance Work Orders page. |