Close Service Requests and Work Orders

Use the following tasks to close service requests and work orders:

Task

Application

Who or what starts this task?

Description

Close Out Service Activity

Field Service

field service technician

Close the service activity.

Close Service Work Order

Fusion Service

OIC integration

Close the service work order.

Close Service Request

Fusion Service

field service administrator

Close the service request in the Service Request page or by Groovy script.

Complete Maintenance Work Order

Maintenance

field service administrator

Complete the maintenance work order in the Manage Maintenance Work Orders page.