Order, Ship, and Receive Required Parts

The Service Logistics program that creates preventive maintenance service requests and field service work orders also creates part requirements, but it doesn’t create the corresponding transfer orders or reservations.

Field service administrators must use the Manage Part Requirements page to query up these part requirements and then create the transfer orders and reservations. Then, a parts coordinator must use Inventory Management and Shipping to ship the parts to the customer or technician address.

• For generic work orders, the transfer orders are received in the Service Logistics Receiving page.
• For Field Service Cloud work orders, the transfer orders are received in the OFSC UI or in the Service Logistics Receiving UI.