Perform Maintenance and Debrief (Parts, Labor, and Expenses)

Use the following tasks to perform maintenance and debrief (parts, labor, and expenses):

Task

Application

Who or what starts this task?

Description

Schedule Service Activity

Field Service

field service dispatcher

Schedule the service activity.

Perform Maintenance

NA

field service technician

The field service technician performs the maintenance.

Debrief Time, Materials, and Expenses

Field Service

field service technician

Debrief the time, materials, and expenses that were used to complete the service activity.

Upload Debrief and Calculate Charges

Service Logistics

OIC integration and Service Logistics APIs.

Create the debrief and calculate the charges using pricing and subscription coverage.
Note: The subscription coverage and discounts that are used when calculating charges are managed in Subscription Management.