Perform Maintenance and Debrief (Parts, Labor, and Expenses)
Use the following tasks to perform maintenance and debrief (parts, labor, and expenses):
Task |
Application |
Who or what starts this task? |
Description |
---|---|---|---|
Schedule Service Activity |
Field Service |
field service dispatcher |
Schedule the service activity. |
Perform Maintenance |
NA |
field service technician |
The field service technician performs the maintenance. |
Debrief Time, Materials, and Expenses |
Field Service |
field service technician |
Debrief the time, materials, and expenses that were used to complete the service activity. |
Upload Debrief and Calculate Charges |
Service Logistics |
OIC integration and Service Logistics APIs. |
Create the debrief and calculate the charges using pricing and subscription coverage. |
Note: The subscription coverage and discounts that are used when calculating charges
are managed in Subscription Management.