Review Grant Overpayment And Notify NSLDS and DRS
If the student does not resolve an overpayment within the allowable time frame, Student Financial Planning triggers a Review Grant Overpayment and Notify NSLDS and DRS task.
Overview
You can report the overpayment to NSLDS and Debt Resolution Services (DRS) if the student's payment record does not reflect that the overpayment has been resolved. Likewise, if a student has been reported to NSLDS and DRS, if the student makes a payment in an effort to resolve the overpayment, Student Financial Planning triggers a Report Grant Overpayment Resolution to NSLDS and DRS task. The user can then report to NSLDS and DRS that the student has resolved the Grant Overpayment.
When the Review Grant Overpayment and Notify NSLDS and DRS task is completed, the system sends an outbound message and letter to DRS so that the Department of Education is updated on the current state of the Grant Overpayment.
Required Role Permissions
The user must have a role with the following General Permission(s) through Roles Management in order to complete the manual processing steps listed below.
- Student
- Grant Overpayment Task Review
See Set General Permissions Matrix for additional information.
Manual Processing Steps
Log into the Student Financial Planning User Interface (UI)
- Navigate to task queue
- Start task
- Complete task
Resolve Grant Overpayment
Review the student record for payments to ensure they have resolved the Grant Overpayment and complete the task if the overpayment is resolved.