Inactive Student Step 1: Complete Exit Counseling

Here are the details for Inactive Student Step 1: Complete Exit Counseling.

Exit Counseling Messages

• Receiving a SAFI message with an Enrollment Status of Withdrawn, Deceased, or Graduated triggers an Exit Counseling notification. Exit counseling messages are displayed based on open notifications for the student from the FasStudentNotificationInformationRequest/Reply event message. The student may have multiple Exit counseling notifications based on the student's required counseling types, but only one message displays on the Home page.

• When an Exit Counseling notification is created, a message displays in this form: “Complete (Fund Type) Exit Counseling.” The message is displayed as a hyperlink to the Federal Student Aid website to complete Title IV Loans Exit Counseling and TEACH Grant Exit Counseling.

• If the Exit Counseling notification is Open, the message displays a Pending status. If the Exit Counseling notification is Closed, the message displays a Completed status. If there are no Exit Counseling notifications for the student, this message is displayed: “There is no required exit counseling to complete.”

Note: The system doesn’t trigger exit counseling notifications if the student had originated funds at another institution and doesn't have any disbursed payments within SFP.

Note: If a follow-up notification is triggered, the system only displays one message for Title IV Loans or TEACH Grants. However, the Notifications tab displays each individual notification, as returned in the FasStudentNotificationInformationReply message.