1. How do I set up SAIG mailboxes in Student Financial Aid?
  2. Renew Runtime Certification

Renew Runtime Certification

The US Department of Education (ED) requires you to renew your runtime (RTM) certificate annually. TD Client uses this certificate to connect to your SAIG mailboxes.

To check the expiration of your certificate and download the new one, see TDClient 3.5.0 Plain Language Certificate Import Guide. You’ll need to take note of the expiration date of your certificate and check back 30 days before it expires to download the new one.
  1. Sign in to the Federal Tax Information Transaction Delivery Community Manager (FTI-TDCM) portal using credentials you created during SAIG enrollment and go to the Participants tab to get these items:
    • From the Approval Code field, copy the code.
    • From the Security tab, click Export Runtime to download the runtime (RTM) certificate file.

    You can save it in a text file or Word document.

  2. Submit a service request (SR) to Oracle Support:
    • Use the title “SAIG Mailbox Annual Renewal.”
    • Attach the new RTM certificate file and your approval code.

      Once Oracle Support receives your complete service request, they will complete the back-end activities, which includes suspending your SAIG mailboxes.

  3. Once you've been informed that the mailbox renewal is complete, go to Administration > System Management > TD Client Management, then set the TD Client Selection Indicator to Active.

    To read ED’s announcement about the annual expiration of the runtime certificate, see “(GENERAL-24-123) Annual Certificate Update for FTI-SAIG Software (EDconnect, TDClient) (Updated Oct. 22, 2024).”