Cancel or Withdraw an Application

Sometimes, an applicant's plans change or they're unable to complete all of the admissions steps to meet an institution's deadlines. In cases like these, admissions administrators can cancel an application for them.

An administrator can also withdraw an application on behalf of an applicant who submitted their application but no longer wants to be considered for admission (because, for example, they no longer plan to attend a program or plan to attend a different program). You can also create event-based communications, tied to an application's status change, that notify the applicant.

Cancel an Application

You can cancel any incomplete application, either in-progress or submitted. Click Actions > Cancel application and select an action reason. This action automatically pauses tasks that are not completed for an admissions application when the application is canceled.

When you're done, the application status changes to reflect the cancellation and the application is no longer available to edit in self service. Instead, the applicant will see the new canceled status.

Withdraw an Application

You can withdraw any application with a Submitted application status. Click Actions > Withdraw application and select an action reason. This action automatically pauses tasks that are not completed for an admissions application when the application is withdrawn.

When you're done, the application status changes to reflect the withdrawal and in self service the applicant will see that their application has been withdrawn.

Revert an Application

For any canceled or withdrawn application, you can revert it to its previous status. Click Actions > Revert application and select an action reason. This action automatically marks tasks that were paused as incomplete when a previously canceled or withdrawn admission application is reverted out of those states.

When you're done, the application reopens with its previous status. If the application had been in progress when canceled, the applicant can then complete it. If the application had been submitted when canceled or withdrawn, the applicant can once again see its submitted status and the administrator can evaluate it.