How do I activate or deactivate a communication in Student Management Cloud?

You can activate a communication by publishing it, which enables automated event-based delivery. You deactivate a communication by unpublishing it, which stops future communication triggers. These actions help you control which communications are actively delivered to recipients.

To activate a communication:

1. From Student Central, click Search and search for Manage Communications.
2. Search for and select the required communication record.
3. Review and confirm that all required details such as Content, Ownership, and Template selection are complete.

4. Click Publish.

   When you publish a communication, the system automatically creates an active event subscription. This allows the communication to be triggered and sent when the associated event occurs.

To deactivate a communication:

1. Open the published communication record from the Manage Communications list.

2. Click Unpublish.

   When you unpublish a communication, the active event subscription is removed, and the communication will no longer be triggered or delivered.

Note: Only published communications are active and can be delivered through event-based processing. If you want to re-activate an unpublished communication, you need to create a new draft and publish it. Unpublished communications cannot be directly republished.