How do I close a covered-level asset in an included warranty?

There are a few steps to close a covered asset for an included warranty.

High-Level Steps to Close an Included Warranty

Here are the high-level steps:

1. End date the asset for the included warranty subscription by setting Customer Asset End Date and Asset End Date.
2. Submit the change using the Reprocess Installed Base Updates scheduled process.
3. Run the scheduled process, Customer Asset Updates.
4. To update the respective covered asset status to Closed, run the scheduled process, Update Subscription Status, at least two days after the customer has returned the asset or it's been terminated.

Things to Keep in Mind

• The included warranty takes the end date from the subscription end date and can't be changed.
• The Included Warranty product line will still appear as active on the subscription. But the asset in the Covered Levels UI will appear as closed.
• An included warranty can't be terminated or amended. You can only terminate or change the covered level asset. The included warranty will remain as-is.