How You Review Maintenance Work Order Exceptions

You can review the maintenance work order exceptions on the Maintenance Exceptions page. The Maintenance Exceptions page also serves as a starting page for you to report, update, and close the maintenance work order exceptions. You can open the Maintenance Exceptions page by clicking the Manage Maintenance Exceptions link in the Work Management in the Tasks pane.

Viewing the Exceptions

The Maintenance Exceptions page displays the summary of the unresolved exceptions in the following infotiles:

• Open Exceptions: This infotile displays the total number of open exceptions that you can act upon.

• Exception Type: This infotile displays the number of open exceptions grouped by the exception type, such as component shortage, resource problems and so on. The exception type is depicted in the form of a pie chart.

• Reported On: This infotile displays the open exceptions grouped by the various shifts during which they were reported.

• Severity: This infotile displays the number of open exceptions grouped by the level of criticality such as critical, high, medium, and low.

You can click any one of these infotiles to drill down further into the problem and get more information regarding the exception and associated work orders.

Searching for the Exceptions

You can use the basic and advance search features to search for specific work order exceptions. The filters in advance search enable you to search based on exception number, exception status, severity, exception type, work area, work center, component, resource, supplier, work order, reported on, and reported by. If your organization is project-tracked, you can use the project number and task number filters. You can save the frequently used search criteria and use them later from the Search drop-down list. If you set a saved search as default, the search is run whenever you open the Maintenance Exceptions page.

Reporting the Exceptions

You can report the work order exceptions on the Report Production Exception page. Open the Report Production Exception page by clicking the Add icon on the Maintenance Exceptions page. Alternately, you can open the Report Production Exception page by clicking the Report Maintenance Exception link in Work Execution in the Tasks pane. If your organization is project-tracked, you can also view the associated project number and task number for the exceptions.

Updating the Exceptions

You can update the exception on the Exception tab of the Edit Maintenance Work Order page. You can update the status of the exception and add new information for the work order exception.

Closing the Exceptions

After assessing the open exceptions, you can close the exceptions that have been resolved. You can close the entire exception or close the exception for one or a few work order operations associated with the exception.

To close an exception, select the exception from the list on the Maintenance Exceptions page and click the Close Exception button. The exception status of the exception gets updated to Pending Closure and a notification is sent to the approver. The approver can drill down to view the exception detail and then review the notification contents by selecting the electronic record link. Then, the approver may approve or reject the exception closure.

You can view the exception list by drilling down from the infotiles or performing a search. You can also close an exception on the Exceptions tab of the Edit Maintenance Work Order page.