Overview of Maintenance Work Order Exceptions

Oracle Maintenance provides the feature of reporting and managing the exceptions for maintenance work orders. There could be incidences of problem during the maintenance activity, such as component shortage, resource unavailability, and so on. Such problems can lead to an exception for the work order.

The maintenance work order exception feature enables you to report exceptions for these problems. You can then associate the work order operations that are impacted by the exception.

A maintenance work order exception can be reported against any of the following:

• Work Area

• Work Center

• Resources

• Components

• Miscellaneous

When an exception is reported, all the users with the relevant roles are automatically notified. If you have the role of maintenance manager, you can review the exception and take specific actions to resolve the problems and close the exception. Additionally, you can collaborate with all the interested stakeholders using the Oracle Social Network and resolve the exception accordingly.

Report and review maintenance exceptions on the Manage Maintenance Exceptions page. You can also create, update, and view exceptions using the Quality Issues REST API.