How You Use Assets in B2B Service

If you're an Oracle Cloud customer who uses installed base assets for processes such as Supply Chain, Service Logistics, Service Contracts, or IOT, you can opt-in to use the same asset model for your service request and work order processes.

When you opt-in, you can add the installed base asset fields to the service request and work order page layouts in Application Composer. Then, you can pass the installed base asset ID to downstream processes such as Field Service or Service Logistics.

Note: This is a global setting where you choose whether to use installed base assets or the default asset object for the service request and work order process. You can't use both asset objects in B2B Service so you should carefully consider the impact if you have requirements to support asset management outside these processes. For example, installed base asset doesn't currently support sales processes in CX Sales and B2B Service and has limited support for extensibility.

For more details, refer to the Implementing B2B Service guide.