1. Using Fiscal Document Capture
  2. Worked Example of Customer Goods Return

Worked Example of Customer Goods Return

This task flow includes the following activities:

The following figure provides information on the goods return workflow.

Customer goods return workflow

Return of items by a customer is through the return material authorizations (RMA) receipt in the Brazilian organization and by a transfer order return to the US branch. The return of goods involves the following tasks:

  • RMA Receipt Fiscal Document Task Flow (NF4R)

  • Warehouse Delivery Fiscal Document Task Flow (NF2R)

  • Warehouse Issue Fiscal Document Task Flow (NF5R)

  • Export Fiscal Document Task Flow (NF1R)

The following fiscal documents are required to complete the return of items where the items were originally imported and delivered to customer:

  • NF4R - Sale Credit, this fiscal document is created to facilitate the return of goods sold (against the NF4 fiscal document) from customer. There can be two types of NF4R documents, one created by customer when returning the goods and another created by seller on behalf of customer to facilitate fiscal compliance for accepting the goods returned. The accounts receivables application reverses the sales accounting or billing accounting. The sales credit fiscal document validation and RMA receipt is done in the Brazilian organization. The sales credit is valued at the original shipment cost per the original sales fiscal document.

  • NF2R - TPL ORG Warehouse Delivery, this fiscal document is generated based on the IMT transfer. This document reports custody transfer from Supplies OG to TPL ORG.

  • NF1R Export, this fiscal document is generated in the accounts receivables application for export shipment to US, this document is based on the internal transfer order shipment to the US return hub.

  • NF5R - TPL ORG Warehouse Issue, this fiscal document is created for the inter organization transfer to move items to the Brazil headquarters. This document is generated by TPL ORG. This document reports custody transfer from TPL ORG to Supplies OG. This document is captured in the Fiscal Document Capture work area for the purpose of fiscal reporting.

Note: The fiscal documents NF5R and NF2R are used for fiscal reporting. Use the existing flow of book keeping to record the fiscal documents received in these flows.

RMA Receipt Fiscal Document Task Flow (NF4R)

This task flow includes the following activities:

  1. When Supplies OG accepts return of goods from customer, the order management specialist creates RMA that lists and prices items being returned to Supplies OG .

  2. Customer usually creates the return fiscal document; however, if the document is created by Supplies OG, then the accounts receivables specialist manually creates an entry only invoice that specifies details on items being returned. This invoice is not accounted. It only serves to generate fiscal document that accompanies return goods shipment from customer to Supplies OG.

  3. The accounts receivables specialist requests generation of sales return fiscal document in the fiscal document generation system. The fiscal document is transmitted to customer who inserts the fiscal document in shipment documentation.

  4. When the returned goods are delivered, a fiscal document specialist captures and validates key sales return fiscal document information in the Fiscal Document Capture work area (including taxes and RMA quantities). On completion of validation, the fiscal document capture application interfaces information into the receiving application that creates the RMA receipt. The fiscal document specialist manually informs the RMA specialist that items are received.

  5. The RMA receipt is costed at unit cost of COGS of fulfillment associated with sales Fiscal Document.

Warehouse Issue Fiscal Document Task Flow (NF5R)

This task flow includes the following activities:

  1. When the returned item is available for shipment to a customs warehouse, TPL ORG advises Supplies OG of the pending shipment.

  2. TPL ORG generates its warehouse issue fiscal document. This fiscal document lists the items that TPL ORG is transferring custody back to Supplies OG through a shipment to customs and onwards to the US return depot.

  3. TPL ORG ships the items to customs warehouse. The shipment documentation includes a copy of the sales return fiscal document that Supplies OG previously sent to the TPL ORG.

  4. TPL ORG sends a copy of its warehouse issue NF5R fiscal document to Supplies OG. TPL ORG must send this fiscal document within 10 days of the shipment.

  5. In the Fiscal Document Capture work area, the key details of the warehouse issue fiscal document are captured for the fiscal reporting purposes.

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