Overview of Problem Reports and Corrective Actions

The Product Information Management and Product Development work areas integrate with the Quality Management module to help you gain insight to problem reports and corrective actions related to items.

• A problem report is a generic quality incident or problem reported from a customer's perspective.

• A corrective action is an action that you take to address or prevent the problem from occurring again.

You can create problem reports and corrective actions for an item from Product Information Management, Product Development and Quality Management work areas, and from Supplier Portal.

• On opening an item in the Product Development work area, the Quality tab displays a blue icon, if the item has quality-related data. And on hovering over the Quality tab, the tool tip displays Quality: Has Content.
• The Quality tab displays both these tabs:
  • Quality Issues and Quality Actions
  • Problem Reports and Corrective Actions

To use advanced workflow capabilities such as additional controls and group approvals, create and manage problem reports and corrective actions just as you would change types in Product Development.

This is particularly recommended for engineering design use cases where you capture issues related to items. You then collaborate with suppliers through workflow steps for proper resolution.

These types of problem reports and corrective actions are structured more like change requests. They provide tabs for General Information, Affected Objects, Tasks, Attachments, Workflow, Impact Analysis, Relationships, Security, and History.

By configuring the workflow steps, you can:

• Specify automatic status promotion or demotion

• Define entry and exit criteria

• Control who can perform what action

• Perform impact analysis

• Create and assign tasks to track dependencies.