Accounting Event Details for Customer Accruals

For every accrual and claim, there is an accounting entry. This appendix explains the events and their corresponding accounting entries in detail.

Customer Accrual Event

Debit	Credit
Sales or Expense Account	Accrual Liability Account

Customer Claim Settlement Event

Debit	Credit
Claim Accrual Liability Account	Receivables Clearing Account

Accounting Rules for Customer Accruals and Customer Claim Settlements

Event Class Name	Event Type Name	Journal Entry Description	Side
Customer Accrual	Customer Accrual Adjustment	Sales or Expense	Debit
Customer Accrual	Customer Accrual Adjustment	Accrual Liability	Credit
Customer Accrual	Customer Accrual Creation	Sales or Expense	Debit
Customer Accrual	Customer Accrual Creation	Accrual Liability	Credit
Customer Claim Settlement	Customer Claim Settlement Reversal	Claim Accrual Liability	Debit
Customer Claim Settlement	Customer Claim Settlement Reversal	Payables Clearing for Check and AP Default Customer Claim	Credit
Customer Claim Settlement	Customer Claim Settlement Reversal	Receivables Clearing for Credit Memo Customer Claim	Credit
Customer Claim Settlement	Customer Claim Settlement Reversal	Exchange Gain and Loss for Customer Claim	Credit
Customer Claim Settlement	Claim Settlement by Payables Default	Claim Accrual Liability	Debit
Customer Claim Settlement	Claim Settlement by Payables Default	Payables Clearing for Check and AP Default Customer Claim	Credit
Customer Claim Settlement	Claim Settlement by Payables Default	Exchange Gain or Loss for Customer Claim	Credit
Customer Claim Settlement	Claim Settlement by Check	Claim Accrual Liability	Debit
Customer Claim Settlement	Claim Settlement by Check	Payables Clearing for Check and AP Default Customer Claim	Credit
Customer Claim Settlement	Claim Settlement by Check	Exchange Gain or Loss for Customer Claim	Credit
Customer Claim Settlement	Claim Settlement by Credit Memo	Claim Accrual Liability	Debit
Customer Claim Settlement	Claim Settlement by Credit Memo	Receivables Clearing for Credit Memo Customer Claim	Credit
Customer Claim Settlement	Claim Settlement by Credit Memo	Exchange Gain and Loss for Customer Claim	Credit
Customer Claim Settlement by Extensible Payables	Payables Extensible Settlement Reversal	Claim Accrual Liability for Payables Extensible Settlement	Debit
Customer Claim Settlement by Extensible Payables	Payables Extensible Settlement Reversal	Payables Clearing for Extensible Customer Claim	Credit
Customer Claim Settlement by Extensible Payables	Payables Extensible Settlement Reversal	Exchange Gain or Loss for Payables Extensible Customer Claim	Credit
Customer Claim Settlement by Extensible Payables	Claim Settlement by Extensible Payables	Claim Accrual Liability for Payables Extensible Settlement	Debit
Customer Claim Settlement by Extensible Payables	Claim Settlement by Extensible Payables	Payables Clearing for Extensible Customer Claim	Credit
Customer Claim Settlement by Extensible Payables	Claim Settlement by Extensible Payables	Exchange Gain or Loss for Payables Extensible Customer Claim	Credit
Customer Claim Settlement by Extensible Receivables	Receivables Extensible Settlement Reversal	Claim Accrual Liability for Receivables Extensible Settlement	Debit
Customer Claim Settlement by Extensible Receivables	Receivables Extensible Settlement Reversal	Receivables Clearing for Extensible Customer Claim	Credit
Customer Claim Settlement by Extensible Receivables	Receivables Extensible Settlement Reversal	Exchange Gain or Loss for Receivables Extensible Customer Claim	Credit
Customer Claim Settlement by Extensible Receivables	Claim Settlement by Extensible Receivables	Claim Accrual Liability for Receivables Extensible Settlement	Debit
Customer Claim Settlement by Extensible Receivables	Claim Settlement by Extensible Receivables	Receivables Clearing for Extensible Customer Claim	Credit
Customer Claim Settlement by Extensible Receivables	Claim Settlement by Extensible Receivables	Exchange Gain or Loss for Receivables Extensible Customer Claim	Credit

Navigate to the Manage Sources: Channel Revenue Management page to view the sources that are available for setting up SLA accounting rules as follows:

From the Navigator, select Setup and Maintenance.
On the Setup: page, select Order Management from the drop-down list.
Select the Channel Revenue Management functional area and select the Manage Sources task.

Note: Enter CUST in the Object Column Name search field to search for objects related to customers.