1. Implementing Order Management
  2. Create Integrated Coverage Lines in Order Management

Create Integrated Coverage Lines in Order Management

Create an order line that contains a coverage in the Order Management work area, and then integrate the line with Oracle Subscription Management.

  • Manually adjust the price when you negotiate pricing. Apply your adjustment to the contract's entire duration or only for a specific period of time. For example, give your customer a 10% discount for the first 3 months of a 1 year contract.
  • Add pricing terms to the contract anytime during the duration of the contract. For example, to adjust the price by an amount, percent, or to reprice after a specific date that you specify. Order Management will adjust the price and terms, then display the result in the Your Price attribute on the order line as the unit price for the contract's duration, and will display the unit price multiplied by the quantity in the Amount attribute. The price breakdown will also display any discounts you apply and the time period that each discount is in effect.
  • Choose a rate plan on the order line.
  • End the contract.
  • Use REST API to import an order line that has a coverage, and then use Oracle Pricing to price that line when you create it.

Try it.

  1. Set up the integration. See Integrate Order Management with Subscription Management.
  2. Create a sales order in the Order Management work area.
  3. Add an item that you can cover to the sales order. For example, add the AS54888 Computer.
  4. Add a coverage to the covered item. For example, add a 2 Year Warranty.

You can also set other values on the order line that affect the coverage. For example, add a pricing term, override a charge, and so on. The values that you can set depend on how you set up pricing.

Click here for a demonstration. It starts at 05:12 in the presentation.

Guidelines

  • You can use this feature only with order lines that you create after you opt into the feature. Order Management won't apply this feature to order lines that you create before you opt in.

  • The asset that you cover must already exist in Oracle Asset Management.

  • You can cover only one asset on each order line. That asset can be a child asset or a parent asset.
  • You can create or end a coverage or subscription in the Order Management work area or through REST API.
  • You can renew or amend a coverage or subscription only through REST API.

You can use different orchestration processes to orchestrate fulfillment. To orchestrate fulfillment for:

  • The item and a subscription or coverage that covers the item, use DOO_ProductFulfillmentWithIntegratedSubscription
  • Only the subscription or to return a subscription, use DOO_IntegratedSubscriptionOnly

As an alternative, create your own orchestration process and add the subscription step. See Set Up Orchestration Processes for Coverage Items.