1. Implementing Order Management
  2. Fix Connection Problems with Source Systems

Fix Connection Problems with Source Systems

Troubleshoot an error message that indicates Order Management can't connect to a source system, such as Oracle Configure, Price, and Quote.

  1. Go to the Order Management work area, then click Tasks > Manage Order Orchestration Messages.

  2. On the Manage Order Orchestration Messages page, set the Order Orchestration Function attribute to Send Event Notification, then click Search.

  3. Examine the results.

    • Make sure the search results displays an entry that includes the same URL you specified in the Connector URL attribute of page Manage Connector Details. For details, see Integrate Order Management with Source Systems.

    • Make sure the URL correctly identifies the connector that resides on the source system. To do this, sign into your source system, then examine the connector services that are running.

    • Wait a minute for the log to refresh, requery the Order Orchestration Messages page, then examine the search results again to determine whether the connection successfully restarted. A network error or some other problem might cause the connection to momentarily fail. If the connection restarted successfully, then the list will include details about the events that are associated with the connector URL.

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