Get Help From My Oracle Support

Use the My Oracle Support website at support.oracle.com to troubleshoot a range of problems.

Here are some articles you might find useful. Each of the master notes organize and references a number of other support notes. Use the master notes as a starting point to troubleshoot problems.

Article	Description
Master Note, Order Promising and Collections (Doc ID 2649499.1)	Fix problems with promising, availability, collections, and so on.
Master Note, Transforming Data on Sales Orders Using Transformation Rules (Doc ID 2675921.1)	Fix problems with transformation that aren't already described in Transformation Rules.
Master Note, Importing Data using FBDI (Doc ID 2665940.1)	Fix problems with import that aren't already described in the chapter that starts with Overview of Importing Orders Into Order Management.
Master Note, Applying and Releasing Holds (Doc ID 2000460.1)	Fix problems with applying and releasing holds on sales orders.
Master Note, Shipping Set Up, Issues and Usage. (Doc ID 2731251.1) Master Note, Index, Shipping. (Doc ID 2731268.1)	Fix problems that happen with shipping in downstream fulfillment.
Order Management, Common Errors Raised (Doc ID 2260134.1)	Take action depending on the error you encounter.
Progress Fulfillment Lines Where Status is Awaiting Billing (Doc ID 2322271.1)	Learn how to fix lines that are stuck in the Awaiting Billing status.
Progress Fulfillment Lines Where the Line is Locked (Doc ID 2317580.1)	Learn how to unlock lines that are locked, depending on whether the status is Not Started, Scheduled, Reserved, Shipped, or Awaiting Billing.