What Happens to New Item Requests Without Approvers

If approvers aren't assigned to a user-defined workflow of a new item request, at runtime, the status of the new item request changes to Approval, but notifications aren't sent. As a result, the workflow is 'stuck' in the Approval status.

How You Manage Stuck New Item Requests

To resolve the 'stuck' new item request, you must cancel the new item lines or the entire new item request. You can cancel the new item request in any status except in the Completed state. Once you cancel an item line, it no longer appears in the new item request notifications. You can delete the new item request after:

• moving new item lines to another new item request.

• canceling all the new item lines.

Note: You can demote a new item request in the Definition, Scheduled, Scheduled (Failed) and Approval (Rejected) statuses. But you can't demote the new item request in Completed or Canceled status.