Create Claims from Lockbox

You can create claims automatically for deductions and overpayments from the Process Receipts Through Lockbox process in Receivables.

After receiving payments, the lockbox automatically:

• Creates invoice related claims in Channel Revenue Management for short pays and overpays to the invoice's outstanding balance.

• Creates non-invoice related claims in Channel Revenue Management for any remaining unapplied amount on receipts post applications.

To enable this, you must select the Create claims check box on your lockbox page.