How You Manage Production Exceptions
When you receive a notification about an exception, as a production supervisor you can navigate to the Manage Production Exceptions page in the Work Execution work area and view the reported exceptions. You can also search for various work orders and review if they have any exceptions associated with them or not.
Analyzing Infotiles Related to Exceptions
There are a set of different infotiles which provide you various aspects of information about the open exceptions.
They're as follows:
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Open Exceptions: This infotile shows you the total number of open exceptions you can act upon.
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Exception Type: This infotile groups the exceptions by the type such as component shortage, resource problems and so on. It is depicted in the form of a pie chart.
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Reported On: This infotile groups the exceptions by the various shifts during which they were reported.
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Severity: This infotile groups the exceptions by the level of criticality such as high or low.
You can click any one of these infotiles to drill down further into the problem and get more information regarding the exception and associated work orders.
Identifying Exceptions for Work Order Operations
In the Review Dispatch List table, you can easily locate which of the work orders have exceptions associated with them. An icon is displayed beside the work order operation. When you hover over the icon, it shows the number of open exceptions. If you click the icon, it takes you to the Exceptions tab of the work order.
As a production supervisor you can also navigate to the Manage Work Orders page to search for the work orders which have exceptions associated with them. You can search for a particular work order here and if the icon is situated beside the work order in the Search Results area, you can follow the same steps to drill down further.
You can go to the Edit Work Orders page and select the Operations tab. If you open the Edit Operation Items, you find the same icon displayed beside the components that have associated with them. These are the components that have some shortage and are in turn affecting the progress of the work order operations they're a part of.
Closing Work Order Exceptions
As a production supervisor, once you have assessed all the open exceptions that were notified to you, you can now choose to close the exceptions that have been resolved. You can either close the entire exception or only one or a few work order operations associated with the exception.
On the Overview page of the Work Execution work area, select the task Manage Production Exceptions from the Tasks panel. If you drill down to the Open Exceptions infotile, you get a list of all open exceptions. You can choose to select the Close Exception button here by selecting a particular exception from the list. This closes the exception for all the work order operations associated with it.
You can also close an exception in the Exceptions tab. If you select an exception you're directed to the Exceptions tab. You can set the Exception Status to Closed by selecting that option from the list. Before closing an exception, you can also set the status of the work order to On Hold. After an exception is resolved, you can set the work order status to Released and then close the exception.
You can also close the exception only for particular work order operations and not on the whole. In the Exceptions tab, move to the Impacted Work Order Operations area. Select all the work order operations for which you have resolved the exception. Click the Close Exception button at the header of the table. Save and Close your changes.