Overview of My Maintenance Work

The My Maintenance Work page provides a mobile-friendly user experience to review and execute maintenance work orders. The new page works a little differently from the existing Maintenance Dispatch List page.

The My Maintenance Work page lets maintenance technicians perform maintenance work in addition to entering transactional data, and helps improve work efficiency. As a technician, you can use My Maintenance Work to report on tasks similar to those included in the maintenance dispatch list. The workbench additionally includes several advanced features that assist with maintenance. For example, you can execute work order operations out of sequence, create operation and handover notes, upload attachments, and take pictures using your device camera.

My Maintenance Work includes the following key capabilities:

• My Maintenance Work is a smart search enabled page that automatically returns search results in a table when you navigate to the page. The count of the total number of rows returned is also included.
• Each result row corresponds to a work order and an asset, not to the next open count point operation in a work order. The user gets a holistic view of a work order and can use a single work order to repair one or more assets.
• The search region features a keyword search, as well as multiple ready-to-use filters, letting you further filter and refine the results. You can optionally create a saved search as well.
• The logged-in user’s credentials, including resource instance and skills, can be optionally used to filter the results and provide a work queue of orders that require action.
• For each work order result row, you can preview the work and report transactions. You are required to explicitly complete the work order. This lets you interact with the work order and report work order completion incrementally, or all at once.
• All pages, and some regions, are enabled for guided journeys. Additional details on guided journeys are covered in the Maintenance chapter of the Implementing Manufacturing and Supply Chain Materials Management guide.

The following table compares the work order capabilities of the Maintenance Dispatch List with the My Maintenance Work page:

Comparing Work Orders in My Maintenance Work and Maintenance Dispatch List

Functionality	My Maintenance Work	Maintenance Dispatch List
Execute work orders across organizations	Only available in this page. Work orders can be executed within and across organizations, based on the logged-in user’s organization access.	Not available in this page. Work order operations can only be executed for the single organization in context.
Repair a single asset in a work order	Available in this page.	Available in this page.
Repair multiple assets in a single item-based work order	Only available in this page. You can interact with a work order for each unique combination of work order and asset in the search results, allowing you to report the material, resource, and operation completion for each asset.	Not available in this page. You must enable the My Maintenance Work page to execute multiple asset work orders.
Issue and return repaired or scrap assets to inventory	Only available in this page. You can optionally issue and return an asset to inventory after repair. Additionally, if an asset is not repairable, you can return to an unserviceable or Material Review Board (MRB) sub-inventory location.	Not available in this page. You must enable the My Maintenance Work page to execute work orders that allow completion of an asset to inventory.
Complete work order operations in-sequence	Available in this page as the default method.	Available in this page as the only method.
Complete all work order operations out-of-sequence	Only available in this page. You can optionally enable a work order to allow completion of operations in any sequence.	Not available in this page.
Manual resequencing of operations in a work order	Not available in this page. It is recommended to set the option Allow out of sequence completion in the work order Completion Information region to enable all operations, regardless of completion type, to be completed out of sequence if you are using the My Maintenance Work page to report execution.	Available in this page. However, you can only update the sequence of operations between count points in the dispatch list.
Outside Processing (OSP) Operations	Not available in this page.	Available in this page.
Reversal of operation completion	Available in this page.	Available in this page.
Material item reservations	Not available in this page.	Available in this page.
Complete a work order	You must explicitly complete a work order after each operation is reported as complete.	The last operation completion, as well as the complete with details flow, will validate and implicitly complete the work order.

The following table compares standard user tasks between the Maintenance Dispatch List and the My Maintenance Work page:

Comparing Functionality Between My Maintenance Work and Maintenance Dispatch List

Functionality	My Maintenance Work	Maintenance Dispatch List
Viewing the list of results by work order	The page displays result rows at a work order level, including both released and completed orders.	Not available in this page. The page only displays the next open count point operation, of a released work order, that is pending completion. You must change the filter results and navigate into the work order to view additional details.
Keyword search	Utilizes a smart search to allow searching across multiple attributes, including attributes such as Work Order Number, Work Order Description, Asset Number, Asset Description, Serial Number.	Limited keyword search using attributes such as Work Order Number, Asset Number
Search filters	Filter chips provide an easy method to further refine your results. Each filter displays the list of applicable rows, including the aggregated number of rows in the current results. Filters can be easily combined and removed from the search, refreshing the rows.	List of value (LOV) based filters provide general filtering but could result in conflicting or even no result rows. Direct entry filters require a user to know the data to filter using these attributes.
Saved searches	The page includes the ability to create personal or shared saved searches.	Not available in this page.
Sort by	Lets you organize your work order list results by work order number, work order description, planned start date, and planned completion dates.	Sort features are available for the work order attributes.
Assign or unassign yourself for a work order	You can optionally assign or unassign yourself for a work order if your resource instance matches at least one operation resource. The assignments will reflect not only at the work order, but for each operation that has a resource match and resulting assignment. You can unassign yourself if you have not reported any resource transactions using your resource instance.	Not available in this page.
My work queue	The logged in user’s credentials, including resource instance and skills, can be optionally used to filter the results and provide a work queue of orders that require action. You can use the My Work filter to view: Assigned work orders. Qualified (but not assigned) work orders. Assigned and qualified but not assigned work orders. Assignments is an optional capability. If you are not using assignments, then you can disregard the My Work filter chip, as it will not return any results rows.	Not available in this page. A user can be assigned to a work order operation resource. However, this is only useful in searching for assigned operations.
Preview a work order	You can preview key details of the work order, including: Work Order header details Turnover Notes and attachments Operations Asset details Supplier Warranty Contract Document References	You can navigate into the work order to view additional details about the work order, operations, items, and materials.
Review work order attachments	Not available in this page.	You can navigate into the work order to view additional details about the work order, operations, items, and material attachments.
Indication of push material optional reporting	Available in this page through a consolidated list of materials, including push (optional) and pull (automatic or requiring reporting) material supply types.	Available in this page. The icon indicator helps you navigate to a page that only supports reporting optional materials.
Indication of pull material required reporting	Pull materials that require lot and serial reporting are not supported currently. Only push or automatic reporting pull materials are supported.	Available in this page in the Complete with Details flow by operation or for the final count point operation.
Indication of resource optional reporting	Available in this page in a consolidated list of resources, including automatic and manual usage reporting.	Available in this page. The icon indicator helps you navigate to a page that only supports automatic report resources.
Indication of resource required reporting	Resources that require manual reporting have a text warning that will extinguish once the required usage is reported.	Available in this page in the Complete with Details flow by operation or for the final count point operation.
Indication of required failure capture	Available on the Complete Work Page metrics card. The card navigates you to the Failure Capture tab in the Report Work page.	Available in this page. The icon indicator helps you navigate to the failure capture page.
Indication of required quality inspection	Not available in this page.	An indication icon indicates if the work order has a required quality plan or not. You can also manually report inspection results for each operation.
Indication of work order exceptions	Not available in this page.	An indication icon indicates if the work order has one or more exceptions.
Report on a work order	You can report material, resources, and complete operations individually or all at once.	You can only transact on the next open count point operation until the final operation, where you can utilize the completion flow for additional reporting.
Assign or unassign yourself for an operation	You can optionally assign or unassign yourself for an operation if your resource instance matches the operation resource. You can unassign yourself if you have not reported any resource transactions using your resource instance. Assignment is optional, but is useful to manage a queue of assigned work.	Not available in this page.
Create turnover notes with attachments	You can create turnover notes to record key details about the repair or maintenance of the asset. Optionally, you can add attachments to the notes.	Not available in this page.
Work order progress	You can view status indicators of the remaining tasks on the Complete Work Order page. The status of reporting for operations, items, resources, meters, and failure capture are displayed. For uncompleted tasks, you can easily navigate to the appropriate tab on the Report Work page to complete any open reporting. Once all the required tasks are completed, you can submit the work order for completion.	Not available in this page for the entire work order. There are only limited indications of optional completion tasks.
Work summary	You can optionally create a summary narrative of maintenance or repair work performed in the work order. This summary can be manually written, or it can be automatically generated using AI Assist, if enabled. Selecting the AI Assist action will summarize your work order based on the work order description, operations performed, materials used, and any reported failure, cause, and resolution codes. You can then edit the summary to your liking and save. After saving your work summary, you can view it in the Notes section of the Preview Work page. Note: The AI Assist capability is optional, only enabled for the English language. and must be enabled for use in the work summary. Additional details for enabling AI Assist are covered in the Set-Up Maintenance chapter of the implementation guide.	You can only use the work order description field to record a work summary.
Return to inventory	If a work order is enabled for completion to inventory, then the Return to Inventorysection is displayed on the Complete Work page. You will be able to confirm and update the location to which to return the serviceable or scrap asset prior to submitting the work order for completion.	Not available in this page. You must enable the My Maintenance Work page to execute work orders that allow completion of an asset to inventory.
Complete a work order	You must explicitly complete a work order. Prior to completion, you can review work order metrics and return to inventory details (if applicable). You can then optionally create and update a work summary using AI Assist. Once all the required reporting and return information is provided, the Submit action will be enabled, allowing you to complete the work order.	The completion of the final operation in the work order, along with any additional details, will complete the work order. A manually entered repair summary can be record in a single description field during completion.

The following table compares the transaction reporting and completion actions between the Maintenance Dispatch List and the My Maintenance Work page:

Comparing Transaction Reporting and Completion Actions Between Pages

Functionality	My Maintenance Work	Maintenance Dispatch List
Operation Completion	You can complete one or many operations across the work order. Operation completion requires mandatory reporting tasks to be completed first.	You report only on the current open count point operation in context.
Material Issue or Return	You can report on pre-defined optional or required reporting materials across operations. You can also transact adhoc material issue.	You can report on optional and required materials using different pages for the open count point operation in context.
Resource Report or Reversal	You can report on manual reporting resources across operations. You can also transact adhoc resource usage.	You can report on optional and required resources using different pages for the open count point operation in context.
Equipment and Resource Qualifications	Not available in this page.	Equipment and Resource qualifications are validated during resource reporting.
Failure Capture	You can capture failure events and one or more failure instances. This includes mandatory or optional failure capture events.	You can capture failure events and one or more failure instances.
Quality Inspection Event	Not available in this page. There are no validations during operation completion or work order completion for mandatory inspection plan reporting.	You can capture a quality inspection event and results.
Meter Recording	You can record meter readings for mandatory meters.	You can record meter readings for mandatory meters.
Project and Task reference	Not available in this page for item or resource transactions.	You can reference a project and task during reporting.
Dual Unit of Measure	Not available in this page for item or resource transactions.	Support for dual unit of measure during reporting.