Approve or Reject a Workflow

To approve or reject a change, click the Approve or Reject button on the Workflow page. You can also request more information, reassign, escalate, or suspend the change.

Note that these buttons are displayed only if the opened change order is waiting for approval. If a change order is eligible for approval, a task notification appears in the Worklist panel.

To view more details about the change order, open the task details from the Worklist panel.

When you request more information from a user, the user must submit the information using Actions > Submit Information (available on the change) so that the change can be approved.

Note: If a message appears during the approval informing you that the action is invalid or the user doesn’t have the privilege, review the change history. Identify if more information was requested from a user. The change can be approved once the user submits the information.