About Working with Quality Issues and Actions

Quality actions help to correct and prevent future occurrences of the issue.

If you can't resolve a quality issue quickly, use a quality action to conduct a more thorough investigation of the problem and a possible resolution. You can create, edit and mark quality actions as favorites to find them easily later. Using the Actions menu, create a quality action from a quality issue. This process automatically links the quality action to the quality issue and copies attachments and affected objects from the quality issue. You can also create change orders that link to the current quality action, to track the resolution of an issue. Let's see how you can create and manage quality issues to study problems in a controlled manner.

1. Navigate to the Quality Management work area. On the Overview page, select Quality Issue from the Create menu.

2. Select the type of quality issue you're creating from the Type menu.

3. Enter a name in the Name field and briefly describe the problem in the Description field.

4. Search for the Organization from the Organization list.

5. Select the Severity and the Source of the issue.

6. Select the appropriate Workflow to route the issue.

7. Click Save and Close.

You can add affected objects after you create a quality issue. The Affected objects tab lists the following types - All, Inspections, Resources, Work Areas, Work Centers, Work Order Operations, Receipts, and Items.

Note: The Quality Issues Relationships infotile of affected objects lets you search for and add only items as affected objects. However, on related objects, you can add other object types as well.