Manual Adjustment Approvals

In this topic, you'll learn about how manual adjustment approvals for customer programs work with BPM Workflow.

Manual adjustment approvals for customer programs are available for programs that don't use tiered adjustments, such as customer promotion, co-op, and lump sum programs.

If you've opted into the Approve Customer Manual Adjustments with BPM Workflow feature, then configure customer manual adjustment approval rules through Business Process Management workflow to process and route to designated approvers.

When you submit a manual adjustment for approval, the application routes it to designated approvers. If you are an adjustment approver, then you receive workflow notifications when manual adjustments are submitted for your approval.

You can use the Transaction Console:

• View in-flight and completed approval processes using the keyword ‘Customer Manual Adjustment’.
• Terminate the approval process and move the manual adjustment to Draft status.
• Restart the approval process after correcting the approval rule.

The submitted manual adjustment reverts from Approval Pending to Draft status if the approval task flow is in error. This can happen if there are no active stages or participants.

Ensure that you prefix manual adjustment attributes used in approval rules with Adjustment.