1. Using Order Management
  2. Override Shipment Details

Override Shipment Details

Your sales order automatically sets shipment details on the order line according to the customer you select on the order header. You can override these details on each order line.

  1. Go to the Order Management work area, then click Tasks > Create Order.

  2. On the Create Order page, select a value in the Customer attribute.

  3. On the catalog line, search for an item, then click Add.

  4. Click Shipment Details.

  5. In the Availability Status column, click the down arrow, then click Override Order Line.

  6. In the Override Order Line dialog, set the values for the attributes you must override, then click OK.

Note

  • Order Management will use the override values you provide only for the order line you're editing. To override values for other order lines, use the Override Order Line dialog for each order line.

  • If you override a value, then modify a value in the order header, or in the header area of a tab, then Order Management doesn't remove your override.

    Assume you override the Bill-to Customer and the Requested Date on an order line. You then modify the Bill-to Customer in the order header, and you also modify the Requested Date in the header area of the Shipment Details tab. Order Management will continue to use your override values for these attributes.

    If you prefer to use the values from the headers, then you must remove the override, then modify the value in the header.

  • You can't set the value for some attributes in the Override Order Line dialog until you set the value for another attribute. For example, you must set the Ship-to Customer attribute before you can set the Ship-to Address attribute.

Here's when Order Management automatically sets an override.

  • You set Allow Partial Shipments to No.

  • You don't set the Shipping Method, Warehouse, or Supplier on the Shipment Details tab. You click Submit, then order fulfillment sets the value for each of these attributes, and Order Management overrides them with the values that order fulfillment sets.

    The View Order page and the Revise Order page displays the Override icon for each order line that contains an override.

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