Return a Drop Shipment
You can't return a drop shipment directly to the supplier. You must return the item to inventory first, and then return it to the supplier.
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Create a return order like you normally would for a sales order that isn't a drop shipment, but with a few differences.
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Make sure the status for each order line that you're returning is Awaiting Billing or Shipped.
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Click Shipment Details, then set the attribute.
Attribute
Value
Request Type
Arrive On
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On the order line, set the Return Location attribute to the location where your supplier can receive the item.
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Order Management automatically creates a return material authorization and sends it to Procurement when you submit the return order.
For details, see Return Sales Orders.
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Receive the returned item into inventory.
For details, see Receive Returned Items.
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Return the item to your supplier.
Do this step to make sure that the warehouse returns the item to your supplier and depletes the quantity that you returned to inventory.
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Make sure you have the privileges that you need to use Oracle Inventory Management. For details, see Privileges That You Need to Implement Order Management.
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Go to the Inventory Management work area.
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Click Tasks > Show Tasks > Receipts.
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Click Return Receipts.
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In the Select Organization dialog, select the same organization that you set as the business unit on the sales order, such as Vision Operations.
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On the Return Receipts page, search for the purchase order that you used to purchase the item from the drop ship supplier.
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In the search results, click the line that contains the item you're returning, then click Return.
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