Integrate Oracle Fusion Cloud SCM with Third-Party Work Order Applications

In this use case you're integrating Oracle Service Logistics and Oracle Fusion Cloud Supply Chain & Manufacturing (SCM) with third-party customer-service and support applications that create work orders.

Description	Integration Type	Integration Options	Notes
As a field-service technician using a third-party field-service application, I want to create debrief and charges lines to update inventory, the installed base, and to create an invoice. Available options: Use the Service Logistics Work Order Charges page to create debrief lines and calculate charges for work performed on work orders in the third-party field-service application including referencing its work-order number. Use the Debriefs REST resource to create debrief lines and calculate charges for work performed on work orders in the third-party field service application, including referencing its work order number.	Inbound	REST APIs: Debriefs REST resource.	-

Description

Integration Type

Integration Options

Notes

As a field-service technician using a third-party field-service application, I want to create debrief and charges lines to update inventory, the installed base, and to create an invoice. Available options:

Use the Service Logistics Work Order Charges page to create debrief lines and calculate charges for work performed on work orders in the third-party field-service application including referencing its work-order number.
Use the Debriefs REST resource to create debrief lines and calculate charges for work performed on work orders in the third-party field service application, including referencing its work order number.

Inbound

REST APIs:

Debriefs REST resource.